Vidéotron

Vidéotron Outage Report in Matane, Bas-Saint-Laurent, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Matane, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Matane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Matane, Bas-Saint-Laurent, Québec 01/06/2026 17:25

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • EllyShuster Elliot Shuster (@EllyShuster) reported

    @Videotron Please contact me, my internet keeps slowing down at the same time every night. This has become a recurring problem. Why are you throttling? I pay full price. You're not doing me any favors. @Bell Any good offers? I'm ready to switch to a real provider

  • starrmontee starrmontee 🌱. 🌈. 😺 (@starrmontee) reported

    @Aretho Let me know if you want to switch with our referral code 😼 free month + $5 less + $25 off with referral ! & we weren’t affected by the outage because it isn’t Videotron exactly :P

  • richmondmalcolm Malcolm L. Richmond (@richmondmalcolm) reported

    I don't suppose Videotron will issue us a credit due to their midday service outage last Friday?

  • habibifather synapse (@habibifather) reported

    @Videotron wyd bro why are my speeds so slow?

  • ryan_burnham Ryan Burnham (@ryan_burnham) reported

    @Videotron Why is it so difficult to find services other than #Helix on your website? I understand you're all excited about it but what if someone needs the other service?

  • Becca_No_Re Becca (@Becca_No_Re) reported

    @Videotron still having issues, have restarted everything multiple times. Prime isn't working, everything else fine. Cannot get through customer support.

  • IntlRoxy Pokerbros Canada (@IntlRoxy) reported

    @Videotron You still have problems or everything is back up ?

  • singram Mr Frostback (@singram) reported

    @Videotron I've lost sound on Helix. Do you have any ongoing issues? Thanks.

  • lwilliams_aero Lisa Williams (@lwilliams_aero) reported

    @Videotron Yooooo guys I need some help here. My account shows a credit of $465 after I accidentally overpaid you in August, and still kept paying monthly anyway. Agent says he sees $75 credit only. My customer centre says $465. Seriously all I want is Helix and ya'll givin me HEADACHES.

  • SRuivoS Sonia Ruivo (@SRuivoS) reported

    . @Videotron why is it necessary to change account numbers when switching to Helix? I currently have a $235 credit on my old account # and it'll take you 6-8 weeks to either transfer the balance to the new account # or issue a refund? What the hell.