Vidéotron

Vidéotron Outage Report in Saint-Pascal, Bas-Saint-Laurent, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Saint-Pascal, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Pascal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Saint-Pascal, Bas-Saint-Laurent, Québec 12/15/2025 12:15

December 15: Problems at Vidéotron

Vidéotron is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Redondizou Ali (@Redondizou) reported

    @Videotron why have all your services stopped? Website not opening, neither is customer service number working

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron your phone lines are not working???? C.S. And Tech Suppot

  • Puck_Tough G-Man 🇨🇦 🏒🍁☘️ The Masked Irishman ☘️ (@Puck_Tough) reported

    Anyone in MTL having problems with their Videotron internet connection?

  • Cryptaryan Cryptaryan🇨🇦 (@Cryptaryan) reported

    All WiFi devices and Windows computers : down.. Linux wired to same router : works fine! @Videotron your call center is also in difficulties and the website is down.. what's going on ?

  • infamousadam13 ÆCH (@infamousadam13) reported

    @videotron you serious second time in a month that internet goes down and I have a meeting right now I can't attend since no data or anything is working!

  • Beerhaze Beerhaze (@Beerhaze) reported

    Hello Quebec Videotron users... Wi-Fi is down for all cable users. Change primary DNS to 8.8.8.8 and secondary to 1.1.1.1 on your router and you will get your your Wi-Fi back. I'm sure Videotron will fix it soon but for now... just manually change your router settings.

  • wha_mtl Mr.Ha (@wha_mtl) reported

    @rmitchello @Videotron Yes, same problem in mtl/Saint-Laurent since about 13h00

  • Alexand90873019 Alexander (@Alexand90873019) reported

    @Videotron my internet is down and the website and phone number done seem to be working.

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron unable to call for tech support??? (514)

  • mirxzh mir (@mirxzh) reported

    @Videotron paid $60 for videotron technician to add a cable to my router which they installed incorrectly at the first place and lag issues persisted now complete outage. bravo