Vidéotron Outage Report in Charny, Chaudière-Appalaches, Quebec

Problems in the last 24 hours in Charny, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Charny, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Charny, Quebec

The most recent Vidéotron outage reports came from the following cities: Lévis.

City	Problem Type	Report Time
Lévis	E-mail	13 days ago
Lévis	Internet	24 days ago
Québec	Internet	3 months ago
Québec	Wi-fi	4 months ago
Québec	Internet	6 months ago
Québec	Internet	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Charny, Quebec

Latest outage, problems and issue reports in Charny and nearby locations:

• 
  John G (@madhi19) reported 13 minutes ago from Québec, Quebec

  Well there goes the internet. Surprising that it lasted this long while tv was down. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nil (@nellyHXO) reported 4 minutes ago

  @TELUSsupport is the worst phone company ever. Do not become their client. I’ve dealt with bell, Rogers, Fido, Videotron and this company is by far the worse company I’ve ever dealt with.

• 
  Dave Moon (@Preludean) reported 11 minutes ago

  @Videotron my Helix internet and home phone have been down for about 5 hours. I just tried calling the 24 hour / 7 days a week technical support (according to the user centre app) and it tells me that customer service is closed.

• 
  Joy Blake (@jblake_NSQC) reported 15 minutes ago

  Argh! Videotron Helix. Trying to modify my plan. Page keeps shutting down. No number to call. #VideotronHelix @Videotron

• 
  yannick (@bourasssayannic) reported 17 minutes ago

  @Videotron internet is up/down since 5h30am. When will the situation be back on track. Very frustrating when working from home.

• 
  HajiDiRobertis (@DiRobertis) reported 18 minutes ago

  @Videotron You guys are doing maintenance on Saturday night??? WTF!!! I can't sign into the Sportsnet APP because of this.... AND it now says I have exceeded the limit (which I haven't). Couldn't do this at 4am? wow.

• 
  Ann Lemieux (@ann_lemieux) reported 23 minutes ago

  @Videotron Thank-you my TV is working again. Exceptional Technical Support via Private Message.

• 
  Noor Nahas (@NoorNahas1) reported 23 minutes ago

  Without these laws, Microsoft, Bell, Videotron, etc would need to outsource support/programming to overseas countries, but instead, they can just pay garbage wages to Quebecois who can't escape and speak passable English.

• 
  Steven (@clogicca) reported 25 minutes ago

  @Videotron @VideotronDiv wtf man, My dvr just rebooted for a stupid update while stuff was being recorded! that's just dumb 🤬

• 
  Jenn C. (@jeni_cote) reported 26 minutes ago

  @Videotron are you guys having issues? My internet isn't connecting to anything with helix rn. No WiFi, no Ethernet connection either :/

• 
  Ann Lemieux (@ann_lemieux) reported 26 minutes ago

  @Videotron #Quebec Since replacing Videotron Box for cable (one week), all was great. (TY to your Technician) Yesterday I had no Data, so I called Tech. Support after 2 attempts to fix it with no luck (Sam) told me,my remote is defective. When I asked…