Vidéotron

Vidéotron Outage Report in Austin, Estrie, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Austin, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Austin, Estrie, Québec 11/26/2025 20:50

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Austin, Estrie, Québec

The most recent Vidéotron outage reports came from the following cities: Sherbrooke.

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City Problem Type Report Time
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaSherbrooke Internet
CanadaMagog Internet
CanadaSherbrooke Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Austin, Québec

Latest outage, problems and issue reports in Austin and nearby locations:

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    @LaLoulouC Y’a @Videotron qui va recevoir pas mal d’appel... un gros Fail de leur côté

  • Pierrette222 Pierrette Chevalier (@Pierrette222) reported from Sherbrooke, Québec

    @gipel49 Bof vous manquez un bon service @Helix nombreux avaient quitté videotron pour bell à cause des possibilités mais retournent pour Helix, les clients de Bell transfèrent pour les coûts la rancune ne fait pas bouillir la marmite 😇✳❗

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron bonjour à vous est ce qu'il y un problème chez vous parce que je n'arrive plus à me connecter à internet?

  • MyleneBlouin Mylène Blouin (@MyleneBlouin) reported from Sherbrooke, Québec

    Je voudrait crier haut et fort (même si j’suis pas encore sure qu’il a réglé mon problème) que le technicien @Videotron qui vient de partir de chez moi avait une attitude sua coche. A l’écoute, patient, consciencieux 👌🏻

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron J'ai tout fait ça et ça ne fonctionne pas!

  • morininfo Michel Morin (@morininfo) reported from Austin, Québec

    VIDEOTRON est une entreprise privée dont les abonnements de service ne sont pas réglementés. Hydro-Québec est une entreprise publique dont les tarifs d'électricité sont réglementés.

  • GagneDavidAlex David-Alexandre Gagné (@GagneDavidAlex) reported from Sherbrooke, Québec

    @Videotron j'ai un problème avec helix les commandes vocales fonctionne de temps en temps que puis je faire?

  • Daniell70755356 Danielle paquette (@Daniell70755356) reported from Sherbrooke, Québec

    @Videotron Pourquoi mes téléphones ne fonctionne pas . Ma ligne est en dérangement. Danielle Paquette de Sherbrooke

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • RedDreamStudios Red Dream Studios 🖖🏻 (@RedDreamStudios) reported

    @Videotron @_TheIrOnMaN_ This is an absolute baloney excuse. Maintenance of your network shouldn’t be the burden of your customers. Maybe eliminate the HD access fee? Anyone NOT have an HD TV anymore? $4 is excessive when we are already paying $60/month for 30 channels.

  • JeanSla1 Jean Sla (@JeanSla1) reported

    @Videotron Hey I moved into my friends apartment after he died. I called videotron to close his account and open a new one in my name. They transfered his videotron debt into my name. I received a 400$ debt. I never agreed to take over his account? I only wanted to close his and open one

  • sbreame sbreame (@sbreame) reported

    Hey @Videotron - Going down memory lane the last few days - Any chance of a screenshot/picture/video of Mordicus from Videoway? There doesn't seem to be a single one anywhere on the internet!

  • SCRP_FN SCRP (@SCRP_FN) reported

    @Videotron Having issues with my ping during the day but not at night, please help me fix this, I really want to stay with your plan, but if this keeps going, I'm calling Bell.

  • LehkonenN1Fan Simuël - BLM✊🏾 (@LehkonenN1Fan) reported

    @Emmanuel_THW @jesshabs I had low expectations switching to Videotron, but their customer service is great.

  • siavash88 Siavash (@siavash88) reported

    My internet service has been down since early morning, while I have had a ton of meetings!! I had to overuse my mobile phone data, Can you tell me when the service will be back @Videotron?

  • JPottel Josh Pottel (@JPottel) reported

    They were sympathetic to the situation, took notes on what happened, and said the call would be reviewed. Hopefully they weren't just paying lip-service. They promised me a trusted @Videotron retention representative from their team, would call me within an hour or two. (5/n)

  • segacs segacs (@segacs) reported

    @CRTCeng @Videotron @CCTS_CPRST I already filed a complaint. I'm waiting to hear back. Thanks.

  • segacs segacs (@segacs) reported

    @Videotron @CRTCeng Me: The price on the contract says X. You billed me Y. That's $20/month more than X. @Videotron : Yes, we see that. Me: So will you fix it? Videotron: LOL no. We'll just rip you off instead. Because we know nobody will enforce it.

  • xTallMatt TallMatt (@xTallMatt) reported

    bro @Videotron please stop doing me ***** with my Internet connection, fr I've had to buy a long-*** Ethernet cable to plug into the modem two floors up just to be able to stream, and even now I can't rely on THAT for a consistent upload ******* tired of this **** man, oh my god