Xplore

Xplore Outage Report in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Alfred and Plantagenet, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Alfred and Plantagenet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario 10/23/2025 23:00

October 23: Problems at Xplore

Xplore is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (78%)

    Internet (78%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Jboneman1973 East Coast (@Jboneman1973) reported

    @Xplornet When will the 5G network be rolled out to Maces Bay.

  • BAB9991 AJT (@BAB9991) reported

    @Xplornet how much longer for email to be down? You might want to share that info with your customers so they don’t waste time dealing with your terrible customer service!

  • JeannieCarruth3 Jeannie Carruthers (@JeannieCarruth3) reported

    @xplornet Its been a whole week barely being able to load a webpage in the Edward's, ON area, I spent over an on your technical support line on hold with no response and it's not an issue on our end? Am I supposed to pay 100+ dollars for this mediocre service

  • DavidBe17330646 David Beauchamp (@DavidBe17330646) reported

    @JohnWatersTrash @Xplornet We have signed up with space x for their new internet service, just waiting for our area to become active

  • macdonald_xo Sara MacDonald⚓️ (@macdonald_xo) reported

    @Xplornet maybe if I tweet you, you’ll fix my internet issues I’ve been having for three days and no one seems to be able to give me a solution or just places me on hold 🙃

  • steigercaseih Jordan (@steigercaseih) reported

    @lisamariewilton @TELUS @SpaceXStarlink There are many in this area patiently waiting to ditch xplornet and telus hubs for Starlink. Telus released a bunch of BS stating its government policy that limits the cell spectrum to rural customers. In other words they want federal and provincial funding to help them along.

  • luvlambs Marion Greveling (@luvlambs) reported

    0.24 Mbps download 0.79 Mbps upload Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. That new thing you sent me isn't working out @Xplornet Is the $130 I send you monthly doing good for you?

  • AlwaysARedhead AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear A Mask! (@AlwaysARedhead) reported

    @Xplornet It became better by this afternoon, first time we've had issues.

  • boredof_bs heather (@boredof_bs) reported

    @Xplornet Don’t do it. Worst mistake of my IT life

  • stanwendt Stan Wendt (@stanwendt) reported

    @Xplornet @EricssonNA Maybe my internet in PEI won't be so terrible next year!