Xplore

Xplore Outage Report in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Alfred and Plantagenet, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Alfred and Plantagenet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario 02/18/2026 11:25

February 18: Problems at Xplore

Xplore is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • 75bugger mike (@75bugger) reported

    @Xplornet you guys suck dead donkeys. What the hell is going on that you cannot notify your customers of an outage. Take my money and give us **** service. Thanks for nothing

  • SMCairns Sarah MC (@SMCairns) reported

    Hey @Xplornet - there are user reports from various areas of the country about your internet services being down, can you tell us what's happening?

  • Leopardgunner22 Jason Dempsey (@Leopardgunner22) reported

    @Xplornet Are you going to tell your customers what's going on with the current outage?

  • Fernbankfolk teacherperson (@Fernbankfolk) reported

    @Xplornet service down in Ottawa for an hour now

  • drack55 danno (@drack55) reported

    @Xplornet has your customer service guy left for the night? No internet connection here and the customer support phone number was a recording telling me they’re too busy and then hung up. Really?

  • jaycanjay Jay (@jaycanjay) reported

    @Xplornet Prepare to lose more than half your customers the moment starlink becomes available. Massive outage and not a single update or phone line available for hours. Not to mention we’ve had to restart our modem every single morning for the last month. Such a tone deaf company.

  • KrissyNight95 Krissy Night (@KrissyNight95) reported

    Dear @Xplornet it would nice to let your customers know what is going on & why their is an outage.... Smh like idk tweet or something or post to FB or your website but at least let customers know what is going on thanks 😶

  • radicalcassie Cass🌻 (@radicalcassie) reported

    @Xplornet get your **** together there’s a nation wide outtage and the phones hang up on you when anyone calls the help line , people pay what billions?? & you can’t get your **** in order to give people a warning?? Lol idiots.

  • 75bugger mike (@75bugger) reported

    @SucksXplornet well again you a holes cut out service and don’t notify anyone. WTF xplornet don’t you realize there is a lot of pissed of rural customers who own guns!!!!

  • ClarkHarrop Clark Harrop (@ClarkHarrop) reported

    @Xplornet Your customer service support is the worst and you don’t even respect your customers enough to tweet a major outage. Shameful.