Xplore

Xplore Outage Report in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Alfred and Plantagenet, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Alfred and Plantagenet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Alfred and Plantagenet, Comtés unis de Prescott et Russell, Ontario 12/18/2025 16:15

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • AtTheDogPatch Internet Needed (Please Help) (@AtTheDogPatch) reported

    It is 10:41 PM. I am tethered to my phone because my @Xplornet internet is to slow to load Twitter. I give up. @SpaceXStarlink save us from our current #ruralinternet. You could probably still make Christmas. 🙏

  • Murray70051295 Murray (@Murray70051295) reported

    @SpaceXStarlink Good evening I live in rural Canada. We have a wide variety of radio internet and satellite xplornet. The problem is they are slow and unreliable. I am a contractor that would like to become an installer for starlink.

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    @albertarebel1 Brutal. I tried to switch back to xplornet during the summer. Amd the installer came out, told me the tower guaranteed by the sales person was on a stop sell, and had been for like a year, and I'd probably get service like I had previously. So I stayed with CCI.

  • JohnnyKasudluak Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported

    Xplornet News, As a customer we had switched over from the KA2 satellite to keep Xplornet as our isp. I specifically asked to keep my overage plan b4 the switch, that it was only equip change, which they confirmed. Then we are at limit state? 2nd call, 3rd call. Wtf, plan n/a?!

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet u not photographers, u stupid ********.

  • wgcgreens_brad Brad Hutchinson (@wgcgreens_brad) reported

    @jaydotseedot @Activision We live out in the country on a lake with really bad internet from #xplornet with a 50 gig monthly cap. It’s the best we can get. If I had have known it would require 200gig update on a brand new game I never would have gotten it. Frankly I hate the new systems

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    All I want for Christmas is a good internet connection @Xplornet seriously 50 minutes to wait for customer service I need a better provider that can service rural #manitoba what’s it going to take?

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet There is no troubleshooting required. You throttle my internet every day if I am trying to download something. Works perfect in the middle of the ******* night or early morning. Just admit your piece of **** system can’t handle the traffic.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Explosion in Nashville takes out major infrastructure for AT&T customer, affecting Internet access. Still better access and speeds than @Xplornet. GG, @APLenehan. Your company is literally worse than a company who just got blown up.

  • DeboraBons Debora Bonsignore (@DeboraBons) reported

    @Xplornet is anyone going to pick up the call. Been on hold for over 4 hours today. Horrid experience!!