Xplore outages and service status in Baie-Comeau, Quebec

Problems in the last 24 hours in Baie-Comeau, Quebec

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Baie-Comeau, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JJ Temple (@pcman87654) reported 6 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

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  Mark Carruthers (@MarkC_Avgi) reported 10 minutes ago

  @jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 10 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  nicole brown (@nicoleb1978) reported 12 minutes ago from King, Ontario

  @xplore_ca service is down again..... last 2 hrs.... bradford tower!

• 
  GL Guevarra (@GLGuevarra) reported 13 minutes ago

  @xplore_ca The connection is back. But it was down for an hour or two.

• 
  Indubitably Tho (@IndubitablyTho) reported 14 minutes ago

  @preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.

• 
  Deevio (@Deevio4) reported 16 minutes ago

  @xplore_ca Where exactly was the train derailment that has impacted xplore internet over the past day? You need better support and communication to customers and businesses using your services about outages.

• 
  Tybernicus (@Tybernicus17) reported 17 minutes ago

  @BezirganMocha /2 I can't get internet other than Starlink. Even cell signal is limited to 2 bar LTE at best and often degrades to 3G. At another property in '98 promised DSL in 6 months by Bell. Today, only Xplornet satellite (which is **** and very expensive) or Starlink.

• 
  Derek McLean (@dmclean82) reported 19 minutes ago

  @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

• 
  Lomaxcat (@VoosieVooters) reported 24 minutes ago

  @xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.