Xplore

Xplore Outage Report in Black Diamond, Alberta

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Black Diamond, Alberta 11/29/2025 08:55

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Black Diamond, Alberta

Latest outage, problems and issue reports in Black Diamond and nearby locations:

  • CoryBMorgan Cory Morgan (@CoryBMorgan) reported from Municipal District of Foothills No. 31, Alberta

    @kelly_t_mac @Xplornet Go with the Telus hub. The only thing worse than Explorenet's speeds is their "support". Never again

  • communik8e Katie 🇨🇦🌸 (@communik8e) reported from Municipal District of Foothills No. 31, Alberta

    @jizzard56 @TELUS Yes, we’ve had it before. It was terrible, too. But apparently @Xplornet has improved its services. We just called them. We have had it with Telus!!!

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • jnnbltr JeanineBB (@jnnbltr) reported

    @Xplornet It would be SO nice if you invested more in customer service so there wasn't such an enormous wait every time that it's needed to call in for some help. The last 2 recent times I had to call in because our tower quit working it was between 40 minutes and over an hour waiting :/

  • KarlSchwartz15 Karl (@KarlSchwartz15) reported

    @Xplornet Already a customer hoping this will boost our service! Lol

  • Warsaw1970 Warsaw (@Warsaw1970) reported

    @Xplornet Guys, I appreciate your advertising enthusiasm, however, your services do not live up to your promises. I am in rural Quebec and had to give up your service for a competitor because your speed is so slow and your service calls take days and days.

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @LavergneRobert @Xplornet Not as bad

  • davinalytle Davina Lytle (@davinalytle) reported

    @livingwithabuse @Xplornet Honestly, Nicola, I'm so angry. We called them multiple times before we moved & even though we were told they shouldn't have, they promised us we'd have internet. Now what? I can't even do a therapy appt. & had to cancel todays. 😭😭😭

  • CoryRyanGosnell Cory Gosnell (@CoryRyanGosnell) reported

    @agrifleming @Xplornet We were ok till about 2 weeks ago. Upload speed doubled, but download speed totally dropped. I've talked to three tech supports and told three different answers. Latency apparently is a problem and someone was suppose to call last week to come out...still waiting...

  • davinalytle Davina Lytle (@davinalytle) reported

    @Xplornet I'm your customer & have been for quite a while so I'm not sure why you don't have it...but I sent it again...it's sitting in the DM...along with my phone number. 😝

  • pudarg88 Grant Pudar (@pudarg88) reported

    Glad I canceled my @Xplornet service when I did. Checked my bull thinking it was supposed to be less but it was more with the still ****** service.

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet didn’t replace their faulty equipment like I asked them to do months ago, said I just needed a realignment. Now it’s completely broken and I’m still expected to pay full price for a service I won’t be getting at all until at least Tuesday. #xplornetsucks

  • _brittwilson bew (@_brittwilson) reported

    @sneaky_neaky_ @Xplornet They put my account (I have no idea how) in someone else’s first name. So all the account info was mine & they wouldn’t let me cancel because it wasn’t in my name. I was livid like how do you really **** this up & then not let me access MY account. With MY info 😶😶😶”policies”