Xplore

Xplore Outage Report in Black Diamond, Alberta

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Black Diamond, Alberta 11/25/2025 07:50

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Black Diamond, Alberta

Latest outage, problems and issue reports in Black Diamond and nearby locations:

  • CoryBMorgan Cory Morgan (@CoryBMorgan) reported from Municipal District of Foothills No. 31, Alberta

    @kelly_t_mac @Xplornet Go with the Telus hub. The only thing worse than Explorenet's speeds is their "support". Never again

  • communik8e Katie 🇨🇦🌸 (@communik8e) reported from Municipal District of Foothills No. 31, Alberta

    @jizzard56 @TELUS Yes, we’ve had it before. It was terrible, too. But apparently @Xplornet has improved its services. We just called them. We have had it with Telus!!!

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • thepooppack mas (@thepooppack) reported

    someone really needs to buy xplornet and just shut down their servers

  • sarahacasselman Sarah Casselman (@sarahacasselman) reported

    @Xplornet please help remedy the situation you put me in. There are only 3 internet providers in the area and I chose your services because you came highly recommended. Please help, make this right!

  • cpwcsk Chad Peters (@cpwcsk) reported

    @Xplornet Your service is so bad. Pay for 25mb in and barely get 11mb. Probably lose signal 25-30 times per day. Some days can hardly get a web page to load. Huge amounts of spam/phishing emails about my account. I can't wait until my #Starlink arrives.

  • HigginsRon Ron Higgins (@HigginsRon) reported

    @CRTCeng @Xplornet charges me $165 for 150GB and states up to 1 mbps up and up to 23mbps down. I get 0.4 up and 1.6 down. I get 50% up and 14% down which is ridiculous and a rip off. What's your role and btw it is not just me as you are probably aware already. @MaryamMonsef

  • 4mlm3 Maureen (@4mlm3) reported

    @Xplornet can we get an estimate for when service will be back up in Southeastern Ontario?

  • FloraPreston10 Flora Preston (@FloraPreston10) reported

    @HigginsRon @koopy @Xplornet Had the same problem today. I am wondering if the internet is bogged down by the high Olympic traffic on it.

  • SaraFromSussex Sara (she/her) (@SaraFromSussex) reported

    @Xplornet I completely understand that, it’s the fact that you can’t even provide us 24 hours notice prior to maintenance and upgrades taking place. Got another automated call today to let me know that in less than 16 hours I could experience issues for the entire day!

  • jfmezei Jean-François Mezei (@jfmezei) reported

    In fairness, both Xplornet and Bell, both of whom are in dire financial difficulty also getting financial bailout to help them continue what a healthy company does on its own: expand customer base.

  • comeaujo Jonathan Comeau (@comeaujo) reported

    Counting down the days until we have @SpaceX #starlink and can kick this sorry *** @xplornet internet service to the curb.

  • DrSammy22 Samsquatch PhD. (@DrSammy22) reported

    @chiweethegod Truth. He got 900 million dollars for his starlink bullshit. Xplornet tried the same thing and it was ****.