Xplore outages and service status in Chetwynd, British Columbia

Problems in the last 24 hours in Chetwynd, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Chetwynd, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  who cares (@ChewyChewyChomp) reported 3 minutes ago

  @xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX

• 
  Ally Bryant (@Eh_Bee_Sea) reported 4 minutes ago

  @xplore_ca A tech came today. I am not impressed. This is a fixable problem that has happened and been fixed twice before. It's been years since we had an issue. This guy says the leaves on the trees make it an "unsuitable location for high-speed". Did the tower move? No. My house? No.

• 
  Gerard Cooke (@GerardCooke8) reported 7 minutes ago

  @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

• 
  CJH (@CJH39493411) reported 7 minutes ago

  @xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?

• 
  Garth Twitchell (@GarthTwitchell) reported 8 minutes ago

  @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

• 
  Kel.Ehh (@KelllEhhh) reported 8 minutes ago

  @xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.

• 
  Pat Compliance (@faey06) reported 11 minutes ago

  @GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours

• 
  Lucas Bourque (@Lucas_Bourque_) reported 11 minutes ago

  Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

• 
  Right Central Views (@Right_Central) reported 21 minutes ago

  @xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.

• 
  Georgia, yr comics teacher (@voiceshapes) reported 23 minutes ago

  Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out