Xplore outages and service status in Chilliwack, British Columbia

Problems in the last 24 hours in Chilliwack, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Chilliwack, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ally Bryant (@Eh_Bee_Sea) reported 3 minutes ago

  @xplore_ca Over $100/month for service... this is unacceptable. I know that as soon as an experienced tech gets here, he'll be able to fix it without an issue and he'll shake his head when I tell him about what the last guy said. Same thing happened last time. Surely you can do better.

• 
  Garth Twitchell (@GarthTwitchell) reported 5 minutes ago

  Tonight reminds me of how poor our internet is in northern @TownOfMiltonON with no prospect of it getting better anytime soon. Extremely frustrating. @Colin1Best @vankayak Wireless internet from Xplornet is hopeless. Someone brings me good internet, I’ll buy it.

• 
  MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported 5 minutes ago

  @xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?

• 
  Lucian (@LucianFilm) reported 6 minutes ago

  @xplore_ca We have the internet down for the past few hours in PEI, any updates regarding that?

• 
  Mark Carruthers (@MarkC_Avgi) reported 7 minutes ago

  @jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.

• 
  G. Louise (@Shuswapgigi) reported 8 minutes ago

  @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

• 
  Allan Wilson (@uncleal13) reported 11 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  JJ Temple (@pcman87654) reported 12 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

• 
  Lomaxcat (@VoosieVooters) reported 12 minutes ago

  @xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.

• 
  Tybernicus (@Tybernicus17) reported 13 minutes ago

  @LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.