Xplore outages and service status in Collingwood, Ontario

Problems in the last 24 hours in Collingwood, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Collingwood, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Gazzola (@The_RealestReal) reported 5 minutes ago

  @xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now

• 
  Karel Baayen (@KarelBaayen) reported 5 minutes ago

  @xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH

• 
  JJ Temple (@pcman87654) reported 7 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

• 
  Syd_Vakarian (@Syd_Vakarian) reported 13 minutes ago

  @xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.

• 
  jarvisa2002 (@jarvisa2002) reported 14 minutes ago

  Do you even have tech support available?! I called in an wait for 46 minutes this morning. 1 hour 15 minutes tonight, and at 20 minutes now with no response! This is unacceptable! I'm so ready to leave this service. 😡 @xplore_ca

• 
  David Hudec (@DaveAHudec) reported 18 minutes ago

  @xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.

• 
  Tybernicus (@Tybernicus17) reported 20 minutes ago

  @mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.

• 
  AtomicHydra (@atomic_hydra) reported 21 minutes ago

  @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

• 
  Tybernicus (@Tybernicus17) reported 23 minutes ago

  @LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.

• 
  Mitchell Mcintosh (@kujala_good) reported 25 minutes ago

  @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing