Xplore outages and service status in Cornwall, Ontario

Problems in the last 24 hours in Cornwall, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Cornwall, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ally Bryant (@Eh_Bee_Sea) reported 6 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  AtomicHydra (@atomic_hydra) reported 8 minutes ago

  @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

• 
  NovaScotia Treasures (@NSTreasures) reported 8 minutes ago

  @TimHoustonNS Insane that an island is getting high speed Internet before us, off a secondary highway, in Colchester. They completely botched it here and thought xplornet was worth a damn.

• 
  CrustyOldFucker (@crustyoldfucker) reported 8 minutes ago

  So disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple

• 
  Sir Jerry J. Molnár (@BlackhawkJer) reported 9 minutes ago

  @xplore_ca Having serious technical issues, and not being able to communicate with your support team is extremely frustrating. My family is very disappointed with your company.

• 
  sean barry (@SimpleGear) reported 9 minutes ago

  @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

• 
  JJ Temple (@pcman87654) reported 11 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

• 
  Nick Dodd (@nickdodd) reported 14 minutes ago

  I lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.

• 
  Karel Baayen (@KarelBaayen) reported 21 minutes ago

  @xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH

• 
  Spenser Hamilton (@OtherSpenny) reported 22 minutes ago

  @JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.