Xplore

Xplore Outage Report in Fort McMurray, Alberta

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Fort McMurray, Alberta 01/13/2026 07:10

January 13: Problems at Xplore

Xplore is having issues since 05:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • patgjanes Patrick Janes (@patgjanes) reported

    @kristinaennis Neither Xplornet satellite nor Starlink require mobile service. Xplornet has 2 types of rural service - 1 strictly satellite, & the other (less expensive/faster) service needs line of sight to a mobile phone tower.

  • JohnnyKasudluak Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported

    I'm so fed up of Xplornet. Little cloud cover, and service becomes intermittent.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    On the Rogers wedding issue: I would hope that @CompBureau releases the letter it sent to Rogers. Important to know if they wish to oppose the transaction as originalyl filed, or oppose a transaction that includes sale of Freedom to Xplornet. #CRTC

  • justushickey Justus Hickey 🇨🇦 (@justushickey) reported from Brockton, Ontario

    Still unable to cancel @Xplornet 's "service". Couple months now. They will email me telling me to call them, and spam my voicemail with digital messages telling me to call. When you call these pricks, you are put on hold until you give up. Zero customer service whatsoever.

  • lidtkie J. Lidtkie (@lidtkie) reported

    @Xplornet Been a customer for years, yes there are bumps sometimes as with any company. Far better than the 2 other services that cover this area. More towers would be a good improvement.

  • spencerstj lit (@spencerstj) reported

    @Xplornet your internet is absolutely garbage, once fibre comes into the picture i cannot wait to remove your internet.

  • cad9769 COLLEEN (@cad9769) reported

    @Xplornet any idea how long the outage will be ?

  • Marmieowner Dogluvr (@Marmieowner) reported

    @Xplornet I don't have time right now, thanks. I've spent several hours on the phone already with technical support in the last few weeks. The outages are always weather related. It hardly ever rains or snows. It is always the wind.

  • berkypigs2008 Alan Irving (@berkypigs2008) reported

    Well @xplornet your service is terrible. Wifi has been off most of Wednesday afternoon and has again been off since Thursday afternoon and it’s still off. It’s about time u got it sorted out. #nowifiinroundhillAB #bringbackcci

  • Mikeoutdoors73 Mike (@Mikeoutdoors73) reported

    @Xplornet Likely the worst internet service provider ever, they sell you a high speed link and deliver a congested over subscribed link. Stay away from this company if you expect value for your money.