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Xplore

Xplore Outage Report in Fort McMurray, Alberta

Why is my Xplore service not working?

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If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Fort McMurray, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • dlakescove
    mcm jm (@dlakescove) reported

    @Xplornet No connection since early this afternoon in davidson lake nb. Is there a problem on your end.

  • mariahlinnn
    mariah (@mariahlinnn) reported

    i'm so tired of having piss poor internet @Xplornet u suck big time tbh

  • kylie_dodds
    K Sheets (@kylie_dodds) reported

    Sick of having one only option for internet and it never working. Day 3 of internet not working more than it works. @Xplornet

  • BrentHCameron
    Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧 (@BrentHCameron) reported

    Hey @Xplornet - working from home and I've got nothing. Either you'll resolve the issue or I'm going to have to hotspot on my cell phone and get major charges on that bill. Sadly, nothing new. Do better. Be better.

  • bartin_mennett
    Martin Bennett (@bartin_mennett) reported

    Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.

  • Cheford1
    Brett Weston (@Cheford1) reported

    Day 1 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    @harrbca Xplornet tech moved me back to Vanscoy tower today. Was fine until I got home tonight and went completely offline for 45 minutes. Signal quality is *much* higher on this tower vs. Martensville though. Hopefully it stays like it is right now until my Starlink ships...

  • UE_Films
    Unknown Error (@UE_Films) reported

    Sorry for no stream today. Extremely frustrating. The fact that it's the 21st century and there are places in Canada that don't have high speed internet is abysmal. And that the local companies won't do **** about it. I'm looking at you @Xplornet @LakelandNetwork @townhuntsville

  • cbraedley
    Charles Braedley (@cbraedley) reported

    @mackayhfx Not quite that simple...yet. I've obviously been following them closely as well. Had my name on their list. Got the invite to drop $100 to reserve a spot in line. Ultimately, they're targeting being able to offer service here in 4-10 months. Which puts them in line with Xplornet.

  • marshmat
    Matt Marsh (@marshmat) reported

    @Xplornet "High-speed internet", while not a legal term, is generally accepted in the industry to mean better than 25 Mbps down & 3 Mbps up. AFAIK, no Xplornet service tier meets that definition.