Xplore outages and service status in Granby, Quebec

Problems in the last 24 hours in Granby, Quebec

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Granby, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allan Wilson (@uncleal13) reported 4 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  Jess (@JessGreenfield) reported 10 minutes ago

  @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

• 
  NovaScotia Treasures (@NSTreasures) reported 11 minutes ago

  @TimHoustonNS Insane that an island is getting high speed Internet before us, off a secondary highway, in Colchester. They completely botched it here and thought xplornet was worth a damn.

• 
  ☘️Seán Caomhánach ☘️ (@kavs86) reported 12 minutes ago

  @voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues

• 
  James Carruthers (@HydraulicDesign) reported 14 minutes ago

  @xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.

• 
  peter sutherland (@pandamoan) reported 14 minutes ago

  What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.

• 
  Dean H. (@loopholefarms) reported 19 minutes ago

  @wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet

• 
  SirFrancis Bacon (@SirFrancisBac20) reported 20 minutes ago

  @xplore_ca Pull it down

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 22 minutes ago

  @xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.

• 
  Commissioner Miner (@fanCRTCProfling) reported 24 minutes ago

  Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa