Xplornet Outage in Hartington, Ontario

@Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks

@fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

@Xplornet @SucksXplornet I don’t know how anyone is expected to do google meets for school when your internet is such ****... my kid can’t hear his teacher because the internet is glitching..

@Xplornet many internet users of your service in @SthFrontenacTwp having internet issues and getting kicked off? Is there too much of a surge on the system? @SFrontenac

The tragic thing is we get used to @Xplornet’s shitty service, we sit there, and we take it. We become complacent, and we say: “Well, tonight it only took 1 min to buffer a movie.” “I think those pixels are faces.” “It only paused or froze 10 times over 2 hours.” 13/

@AnnDeer4 @Xplornet I have and they quickly gave me a $15/month credit for 6 months. But I almost don’t care - it’s the speed and dependability I need, not a relatively menial and temporary savings in service. I think that’s also telling how they gave the discount so effortlessly.

I feel like @Xplornet and similar rural internet companies are the modern equivalent of Blockbuster, and guys like @elonmusk with @SpaceX’s Starlink are Netflix. The former simply can’t see the train coming down the tracks. Stop ignoring your customers’ needs! 7/

So, I ask an honest question of @Xplornet - what are you doing to address your overburdened LTE service? Forget the corporate speak, subterfuge, key messaging & the oh so dreaded, “Please contact our customer support.”Instead, provide a true answer so we can decide to stay or go.

@AndyBlizzard87 I hear ya. I was with WTC for years near Sunbury but after our last move they didn’t have coverage in our current rural area. We were forced to choose @Xplornet, who have been hit and miss, but over the last 1-2 years they’ve been brutal because they flooded their LTE service.

@APLenehan our local tower has had “known issues” for four years now. Our internet doesn’t work at all now. According to xplornet, there are no plans to fix the tower. This is the worst service I have ever seen. 10 kB/s now. This is shameful.

@Xplornet I called for help and they sent a tech over that changed my service because I was getting more speed than I should. With service now below 1 Mbps and 2 kids still in school, I cant afford the risk of asking for help again.

@Boboljinks @Xplornet they overload all their towers it’ll never get fixed, maybe for a few hours but nothings permanent with them.

@Xplornet any reason my internet has been out for going on 2 hours for no reason? people have lives and work doesn’t just stop after 9pm fix yourself. Jesus christ this is insane.

@Xplornet I did that, it’s still not fixed, we’ve trouble shot many many things. I need this solved by tonight

@Xplornet I did that, no idea when problem would be fixed - have to “ tolerate it” while they try to repair in back end. THIS IS NOT SATISFACTORY!!

@Xplornet You have had ample opportunity to review our account. Xplornet was good when it was Netset. Now it sucks. Usually I shut off my wifi when I get home at night and my data with Telus works great! Would never recommend @Xplornet

@Xplornet Go with Starlink, run from Xplornet! Worse service, horrible customer service! You can thank me later because you will have enough data and the speed to do so!

@Bill5250 @Xplornet I have done this! Supposed to be before the end of 2021... Until then, I have to deal with providers who don't actually care about keeping me as a customer.

@B2Bspecialist @Xplornet Good luck with anything from xplornet. Over the weekend the Pugwash, NS tower was giving me a 1 to 2 download. It’s been this way for the last year horrible service!!

Hey @Xplornet I just spent 45 minutes on hold, to talk to the most condescending person I've had to deal with IN YEARS. This is one reason we left your crap service years ago. Guess you had to buy a whole company to get me back...