Xplore outages and service status in Louisdale, Nova Scotia

Problems in the last 24 hours in Louisdale, Nova Scotia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Louisdale, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AtomicHydra (@atomic_hydra) reported 5 minutes ago

  @xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.

• 
  CJH (@CJH39493411) reported 6 minutes ago

  @xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?

• 
  AtomicHydra (@atomic_hydra) reported 8 minutes ago

  @xplore_ca Worst service in ontario hands down @APLenehan

• 
  Onkwehonwe Organics (@OnkwehonweHerbs) reported 12 minutes ago

  @xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!

• 
  Sagittarius (@Regretful_Livin) reported 12 minutes ago

  @xplore_ca No service for over six hours and can't even get a hold of a support agent or anything. You're luckyI don't have any other option in this area. I would switch in a heartbeat

• 
  Sir Jerry J. Molnár (@BlackhawkJer) reported 19 minutes ago

  @xplore_ca You need to be a premium user in order to send private messages on this platform. I've contacted my credit card company to cancel payments to your company. I will no longer be needing your services.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 22 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  Indubitably Tho (@IndubitablyTho) reported 22 minutes ago

  @preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.

• 
  Colin Stewart (@cstewartyqr) reported 23 minutes ago

  @tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.

• 
  who cares (@ChewyChewyChomp) reported 24 minutes ago

  @xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.