Xplore

Xplore Outage Report in Smoky Lake, Alberta

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Smoky Lake, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Smoky Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Smoky Lake, Alberta 12/13/2025 01:45

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • CadenheadJason Jason Cadenhead (@CadenheadJason) reported

    @Xplornet @CarrieOwen07 Scared when starlink comes online for most people? Canceling your garbage internet and cust. Service

  • jimmuskoka Slapshot (@jimmuskoka) reported

    @Muskoka411 Too bad Xplornet is known coast to coast in Canada for failing to deliver what people are paying for. Notorious for not delivering service and over selling towers. Starlink or Bell LTE seems to be the only current hope. Urban areas a different situation where fibre exists.

  • KingDjangoIV Darko Beers (@KingDjangoIV) reported

    @seguincbc Xplornet is about $130/month for speeds of 25 Mbps for first 100GB (think 10 Netflix movies in HD) per month ..... they then ramp you down to 2Mbps once over 100GB - excruciatingly slow - like modern day dial up

  • MarthaKellyLive Martha Kelly (@MarthaKellyLive) reported

    @APLenehan I am disappointed in @Xplornet asking me to pay a serv fee to examine eqmnt that was installed on Feb 6 this year that MAY be the issue of my ongoing DAILY intrnt problem. I am BEYOND frustrated! Living rural and being held hostage to this company.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet so u guys drunk, is that why u have such ****** service?

  • starkinly Sara (@starkinly) reported

    On day 4 with internet and it’s already down. @Xplornet is this what I am going to deal with?

  • mjcboutin MJC (@mjcboutin) reported

    @Xplornet Your priorities are at the wrong place. Ever heard of Providing good service? Obviously never!

  • CadenheadJason Jason Cadenhead (@CadenheadJason) reported

    @Xplornet internet is out in Brighton ON for 8 hours now? Your customer service is horrible. Any update? Thank god for @elonmusk bringing consistent MODERN speeds for realistic pricing.

  • stephenlrobson Stephen Robson (@stephenlrobson) reported

    @Xplornet You could have been a lot more proactive in notifying your users and let them know you were working on it. This isn't the first time and I doubt it will be the last. Your internet service is meh at best, your customer service is just the worst!

  • stephenlrobson Stephen Robson (@stephenlrobson) reported

    @Xplornet continued interruptions and slow internet all weekend! This service is terrible.