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Xplore

Xplore Outage Report in Smoky Lake, Alberta

Why is my Xplore service not working?

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If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Smoky Lake, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Smoky Lake, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 74% Internet (74%)
  • 11% Wi-fi (11%)
  • 8% Total Blackout (8%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • LucasTGreen
    Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

  • Robinongaliano
    Robin on Galiano Island 🐝 (@Robinongaliano) reported

    @Xplornet Try looking after your existing customers. Service degrades to unusable by the evening on Galiano Island.

  • brandon90053725
    brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams my internet issues are being looked into I will remove the tweets if it is resolved

  • marshmat
    Matt Marsh (@marshmat) reported

    @Xplornet "High-speed internet", while not a legal term, is generally accepted in the industry to mean better than 25 Mbps down & 3 Mbps up. AFAIK, no Xplornet service tier meets that definition.

  • DennisR63741075
    Dennis Ross (@DennisR63741075) reported

    @elonmusk Send me a dishy . Xplornet sucks 10 mbps down .

  • MikeWitkowicz
    Mike Witkowicz (@MikeWitkowicz) reported

    @TerryHyra @Xplornet @starlink 1/2 I think all Canadian internet suppliers went to the same school of customer service, it would be titled "how to own a position and piss off your subscribers". BellMTS this week was no better, deal for 2 years to "new" subscribers significantly cheaper for 2 years.

  • UE_Films
    Unknown Error (@UE_Films) reported

    @Xplornet your service is so ******* abysmal

  • keithwawanesa
    Keith Murray (@keithwawanesa) reported

    @TerryHyra @Xplornet @starlink Starlink will be no better a year from now. They will over subscribe their service and speeds will be back to Xplornet quality.

  • wahtasweetnish
    Tori Cress (@wahtasweetnish) reported

    @Nayzj I hope Starlink comes to us all soon. I was dealing with a super condescending Xplornet CSR trying to get Gloria's month reset. Told CSR that if I gotta fundraise the $ for G, I will so she can leave such a ****** service.

  • bartin_mennett
    Martin Bennett (@bartin_mennett) reported

    Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.