Xplore Outage Report in St. Thomas, Ontario

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in St. Thomas, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joey Corney (@Radeonis) reported 7 minutes ago

  @Xplornet I've been through all of this before and even after reviewing my information they basically just tell me I'm **** out of luck and it is what it is. I've missed important meeting because the service is so terrible I cannot connect to a voice call.

• 
  Brad Harrison (@harrbca) reported 7 minutes ago

  @Mark_Goldberg @multiplesourc13 @Xplornet I have been wondering lately if the wireless providers are wanting to get out of the rural internet service provider business because of our low density and higher cost to service. I live 30km from a major city center, and our wireless options are limited, and of poor quality.

• 
  Metal Wolf (@m3t4lw01f) reported 13 minutes ago

  14 hours and counting for this current @Xplornet outage. It bears repeating that they told me it's working fine based on how much data I use. Just rebooted the equipment again, let's see if it decided to reconnect now...

• 
  brandon smith (@brandon90053725) reported 14 minutes ago

  @Xplornet and please tell me how you managed to provide less than 1mbps consistently for over a minute sometimes you would have either be really stupid or do this on purpose in order for a hybrid fiber Network to be this slow

• 
  Brad Harrison (@harrbca) reported 15 minutes ago

  @Mark_Goldberg @multiplesourc13 @Xplornet Have there been any studies done that give guidance to what affordable rates are for rural wireless service? Are providers like Xplornet pricing themselves to low to provide adequate service and that is resulting in dissatisfied customers looking for alternatives such as Starlink

• 
  Don Depuydt (@DonHRSBeans) reported 20 minutes ago

  @AdamJPfeffer Help install Starlink on Barnums Gully Line by you Tuesday night for my brother. Did a quick test and averaged about 20 Mb/s. Seemed to vary between 5 and 65 MBS. He is happy to get rid of xplornet satellite service with slow speeds and data caps.

• 
  brandon smith (@brandon90053725) reported 21 minutes ago

  @Xplornet how do you manage to oversell a network to the point where it cuts out for no reason literally was just watching a YouTube video I got 7 Minutes in and it just froze because my internet disconnected

• 
  Metal Wolf (@m3t4lw01f) reported 25 minutes ago

  Aaaaaaand, we're back to cycling between "connecting" and "network entry" with zero connectivity on our @Xplornet connection. Wonder how long it will take to come back online this time. The record is 13 hours. I remember it like it was last week. Because it was.

• 
  Brad Harrison (@harrbca) reported 26 minutes ago

  @m3t4lw01f @Xplornet Great, my xplornet connection went down as I tried to send the tweet. Thanks Xplornet!

• 
  Brad Harrison (@harrbca) reported 26 minutes ago

  @m3t4lw01f @Xplornet Wow, they just want you gone as a customer dont they? How can it be working if you can’t even connect on a regular basis to their service. Are they actively shutting you down?