Xplore Outage Report in St. Thomas, Ontario

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in St. Thomas, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  tying up loose ends (@Rosebuddy1973) reported 5 minutes ago

  @Xplornet Thank you but no, just talked to another person this morning being offered to go LTE - their CCI tower just went "down" and will no longer be serviced. The funny thing was until Xplornet took over they had no difficulties with CCI service either as it was dependable and enough.

• 
  Star (@RealStarDeLuna) reported 6 minutes ago

  Power was about for TWO SEOND @Xplornet DOWN FOR 3 ******* HOURS!!!!! WHAT ********?!?! SWITCH FROM @Xplornet WHEN YOU CAN THEY ARE ******* USELESS!!!!

• 
  Pat St.Germain (@PatStGermain1) reported 6 minutes ago

  @Xplornet Already did to receive the automated message that the internet is down in my area. Go figure! When you need reliable rural internet for work, Xplornet is not it. Service calls resolve nothing unless it’s to upsell me to a new package with the promise of being more reliable!

• 
  Bluebird (SkiAspen.eth) (@BluebirdX11) reported 6 minutes ago

  @rkhazzam @Xplornet @SpaceX It’s magical. Setting aside technical performance (poor), xplornet has, in my estimation, the worst customer service offering I have ever experienced from any company in my life. Starlink - so far so good. Lightning fast at the outset. And works.

• 
  Emerald (Ezzie) Gibson --- DJ Ez (@EmeraldGibson1) reported 11 minutes ago

  @Bell_Support @Bell Bad customer service and no call notifying me they cancelled the appointment (Book 2 weeks ago) to install Wireless Home Internet. If you want my business you need to wave the fee or @Xplornet will. The Tech workload should not affect me.

• 
  Sean Hollywood (@seanphwood_sean) reported 12 minutes ago

  @Xplornet @Rosebuddy1973 Why is your service so bad? Every week unplanned disruptions. Why do you not notify your customers in advance. That’s what proper companies do!!!

• 
  tying up loose ends (@Rosebuddy1973) reported 12 minutes ago

  @Xplornet We happy to switch from Xplornet to be on CCI after waiting years until there was a tower that would be line of site. Xplornet was always offline just when I needed it for my work. So now after Xplornet took over CCI the EXACT same problems are happening. 1/2

• 
  Jay Averill (@Jay_Averill) reported 16 minutes ago

  @ChrisLaBossiere @Xplornet Had to do the same. They just can’t compete with the speed and reliability of Starlink. Xplornet did have great customer service but that can’t compensate for a poor product they aren’t upgrading.

• 
  Neil Fletcher (@NeiltheFletcher) reported 17 minutes ago

  @CathyLMacDonald Xplornet is turning off service in N Yukon. Will you continue if Feds / YG provide funding? Need to work a deal to maintain service.

• 
  Chris LaBossiere 🌻 🇺🇦 (@ChrisLaBossiere) reported 17 minutes ago

  Cancelling rural internet with @Xplornet - as they fight the expansion of Starlink at 20X's the speeds, is a customer experience worth selling tickets to. The "Loyalty" department is kind of angry right now and I can't imagine the training needed for them to stay on script.