Xplore

Xplore Outage Report in St. Thomas, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in St. Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in St. Thomas, Ontario 01/20/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • patgjanes Patrick Janes (@patgjanes) reported

    @kristinaennis Neither Xplornet satellite nor Starlink require mobile service. Xplornet has 2 types of rural service - 1 strictly satellite, & the other (less expensive/faster) service needs line of sight to a mobile phone tower.

  • JohnnyKasudluak Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported

    I'm so fed up of Xplornet. Little cloud cover, and service becomes intermittent.

  • Mikeoutdoors73 Mike (@Mikeoutdoors73) reported

    @Xplornet Likely the worst internet service provider ever, they sell you a high speed link and deliver a congested over subscribed link. Stay away from this company if you expect value for your money.

  • AlPettefer Al Pettefer (@AlPettefer) reported

    @WSwainson @Xplornet They over sell towers !!!! They actually admitted this too me ,,, I’m happy to say that my Starlink is installed and tomorrow I get to call them to cancel my service,, I’m so excited!!!

  • ABUlep the new positive realBigAl (@ABUlep) reported

    @Xplornet Everyone I ask that have this says its garbage.

  • CAWguy J.L. 1285 (@CAWguy) reported

    @David_Moscrop Very familiar. We had municipal-owned internet that was sold to Xplornet, and they promptly shut it down and left our community with nothing.

  • Bailey606 Cory Bailey (@Bailey606) reported

    @Xplornet Why do you have a support email address if any time somebody sends a message to it, they receive an automated email that tells them to phone a number. Why have an email if you don’t intend to respond to the email? This is classic big business garbage service. Useless

  • billwalkerPR Bill Walker (@billwalkerPR) reported

    ‘“What I’m seeing here is that the bureau wants someone who’s got enough cash and knows how to run a cell service and, for whatever reason, they don’t think Xplornet is that person.”’ I couldn’t agree more.

  • MadsTS Mads Sandbakken (@MadsTS) reported

    It's so insulting to pay so much for such poor service. @Xplornet wish I was also watching play off hockey on the app I pay for...

  • spencerstj lit (@spencerstj) reported

    @Xplornet your internet is absolutely garbage, once fibre comes into the picture i cannot wait to remove your internet.