Xplore Outage Report in Sussex, New Brunswick/Nouveau-Brunswick
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours in Sussex, New Brunswick/Nouveau-Brunswick
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Sussex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Xplore
Xplore is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (9%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Marchant, JP
(@JeffMarrrrrchan) reported
@madinuk @FrankReardon1 Im not trying to minimize your concerns but the vast majority of rural Canadians are unable to connect. Our county council for example just spent 2M with xplornet to introduce LTE service, its $99/month for 25mbps. I just got online, I had previously had 1mbps for the same price
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Fast Jeff
(@fastjeff) reported
@Xplornet xplornet marketing, working hard to dump as much links into it's twitter to bury old customer complaints. Otherwise known as "spamming".
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Dean Rey
(@76Drey) reported
Xplornet is a huge piece of **** internet company. We dealt with them in satellite and they buy out Netset and everything went to ****. Pallister wants people to stay home. Well provide people with internet companies. Xplornet definitely know how screw something that was good.
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Susan
(@ssnjagger) reported
@Xplornet Any news on the Bradford tower? This is a terrible time to experience an outage for over 24 hours.
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet I have been reduced to privately Facebook messaging the local tech. This is beyond unexceptable, you service a large portion of the province (and country) you cannot just say “too bad so sad.” You need to have techs available on the weekend.
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Reid Carter
(@re_carter) reported
@Xplornet It’s ok I don’t need my internet that has not been working for 2 days, nor do I need the call back that I have been waiting for. This is terrible service can’t wait for @SpaceXStarlink to become available in Canada... it will literally shut this service down.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet @UWCCanada It physically made me ill to hit the like button on one of your tweets, but anything that helps people in need I'm all for. Maybe now you could help your customers and provide the services you advertise?
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Trevor PETERSEN
(@wheatiepete) reported
from
Red Deer County, Alberta
@DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.
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Jon Isaac
(@RavelsTeen) reported
@justin_maybe Interesting prospect. Curious as to whether this sort of model would have more luck increasing internet access to rural areas than the Province's partnership with xplornet. Then again, the residents most in need of service are also the least likely to live in a municipality.
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Richard Stirk
(@StirkRichard) reported
@DavidColetto And it is still utter garbage... Well done @Xplornet keeping shareholders happy and customers with crap internet. Let me just say using 2 towers with the same frequency was a bad idea....