Xplore

Xplore Outage Report in The Island, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in The Island, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in The Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in The Island, Ontario 03/20/2026 14:30

March 20: Problems at Xplore

Xplore is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (2%)

    TV (2%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near The Island, Ontario

Latest outage, problems and issue reports in The Island and nearby locations:

  • WeatherLandG 🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported from Augusta, Ontario

    @GratisLoqui @Bell @EORN_CA I 100% agree. To @EORN_CA the problem has been solved and Xplornet was the solution in their eyes. Curious how many of the board members at EORN have that service. It’s not adequate. I have Joe 15 and currently getting 5 on a good day. 🤬

  • g_karran JeffreyGKarran (@g_karran) reported from North Grenville, Ontario

    So I call @Xplornet for an upgrade as they have LTE now in my area.They send a dude a week later.Upgrade done..so I think. System fails right away. 3 hours on phone with tech support. Awaiting another appt..looks like another week. Upgrade during NHL playoffs was a bad idea.

  • WeatherLandG 🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported from Augusta, Ontario

    @747_s @Bell @EORN_CA @SteveClarkPC @MikeBarrettON @Xplornet Our friends at @EORN_CA are supposed to be representing us but they’re endorsing an inferior service. They need to ditch Xplornet and support reliable, affordable carriers that people here can afford. I pay over $100 a month for 15 Mbps this is not a reasonable expense!

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet In the rest of reality, people are still isolating and trying to stop covid. Meanwhile, the trainwreck that is xplornet marketing is posting stuff like this. Xplornet is a terrible ISP, avoid xplornet.

  • Ivan34936599 Ivan (@Ivan34936599) reported

    @Xplornet @Xplornet my biggest inconvenience is that your towers are over sold and I myself pay for “up to” 25mbps although my speeds very rarely go over 11mbps . And I have only hit around 25mbps during the first 2 months of upgrading from 10mbps plan to 25mbps . Help please !!!

  • wesley_davidson Wesley🇨🇦 (@wesley_davidson) reported from South Frontenac, Ontario

    @fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet And I'm sure that running water under the bridge provides internet service just as good as you do, which is to say it doesn't. Because you don't. I hate when I have to explain jokes, but I know you guys wouldn't get it. Just like I never got internet when I was a customer.

  • RilGilesMusic 🎼🎙Ril Giles🎤🎸 (@RilGilesMusic) reported

    @QuinteNewsNow My Koodo was down. Xplornet was down too, called they said ALL of Ontario fixed wireless was down & a 82 min wait to find out why so i hung up. Came back 2 mins later. Out for an hour

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Ever have somebody try to tell you jokes after years of making your life worse? Nobody is laughing. The only joke here is your service. Avoid xplornet, they are a terrible ISP.

  • PabloOfficer Sunny Pablo (@PabloOfficer) reported

    I still have hope that @Xplornet can solve there issues and I could even help with the knowledge on servers routers pretty much any tech in general I have 10 gbit intenet planned for the future

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Pretty bold to post a link of communities that have to deal with spotty internet when xplornet is probably the problem in that equation.

  • lewisbron Lewis Bron (@lewisbron) reported

    @xplornet you are ****

  • Camehdian Cam (@Camehdian) reported

    @Xplornet This is bullshit. I have called 3 times in 4 days. Each time I was told they cant help cuz it looks perfect on their end and this all started when there was maintenance on our tower. Absolute ******* robbing criminals. Cant wait for starlink to arrive