Xplore Outage Report in Ancaster, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours in Ancaster, Ontario
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Ancaster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Xplore
Xplore is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (5%)
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TV (%)
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Phone (%)
Live Outage Map Near Ancaster, Ontario
The most recent Xplore outage reports came from the following cities: Hamilton, Caledonia and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Hamilton |
Internet | |
| Caledonia |
TV | |
| Burlington |
Internet | |
| Hamilton |
Internet | |
| Hamilton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Eric
(@ziahusky) reported
@Xplornet I've been trying for 2 days to disconnect. The disconnection dept is overwhelmed & I can't get through or get a callback. How can I stop my service?
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acapp
(@anna_cappy) reported
@Xplornet our internet has been down since Monday morning - still no explanation of what the problem is. No ETA of when it will be fixed. How do you expect to keep customers with this kind of service.
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.
(@vozzyXL) reported
@Xplornet what’s up with your service in Ontario? Terrible connection for a week now
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ZNsolo101
(@ZNsolo101) reported
@Bell yo if bell was not just about making a few $ for that service my house would have fibor but yall just wont move the line 1 km down my road but xplornet got me with internet thats better your dsl is so *** for the price its sad nova scotia hype
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Bluebird (StartWinning.eth)
(@BluebirdX11) reported
I would like to make everyone I can reach aware that @Xplornet is utterly useless in the realm of customer service. Truly terrible - a class of their own. Knowing them, they might publicly respond to this tweet pretending that they want to help, only to deliver nothing of value.
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guest b
(@guestb) reported
Hi @Xplornet, wondering why you haven't fixed broken high speed rural internet in Annapolis Valley, NS for two weeks? Your update May 11ish keeps blocking users after modems power off for any reason. People around are talking. Two weeks is a long time. @thestarhalifax
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Pip
(@saskiaages) reported
@Xplornet 1/after days of hell your customer service supervisor said a tech needed to be sent out at my expense. He then hung up on me. He said when I expressed costs already personally incurred with frustration that if I was not going to be professional he would end the call.
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Parenthesis Brackets III
(@Holeinoneboy) reported
Now going into day 4 without internet. No ETA on fix. Apologies for the inconvenience just don’t cut it. Worst company on the planet @Xplornet
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guest b
(@guestb) reported
Hi @Xplornet — please read read responses carefully to your requests before repeating them. Our accounts are @Seaside_Cable as we transition to @Xplornet b/c you've purchased the Annapolis County High Speed Internet service. Your network update on May 11 caused this. Clear?
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Bluebird (SkiAspen.eth)
(@BluebirdX11) reported
@Xplornet Lol - people do not be fooled that xplornet will provide any customer service in a customized way. They will ONLY assist you if you have access to a signal and you call them and wait an hour to get a rep. They are instructed to deliver nothing of value via email/DM- phone only