Bell Canada Outage in Airdrie, Alberta

@Bell just had to wait for 45 minutes so this guy can tell me that I'd have to pay more. #wow #service

@JayBeeGooner @TELUS Yep, 100 down difference max which is pathetic. @Bell says they won’t charge a premium until March 31st. If it’s not GBps it’s not really true 5G.

@Bell_Support So apparently Bell calls it Advanced Messaging. But only picks certain phones to allow to have it. Funny Bell call themselves the best mobile network in Canada & then chooses who to provide features to. Perhaps it will be time to switch in Feb when my contract is up.

6 months of dealing with a @bell billing issue & I get 2 useless agents in 1 day. 1st one tells me to go to a Bell store to have them fix it. 2nd one tells me I have to phone every month to have a fee reversed that I shouldn’t be paying.... for the next 21 months 🤬

@CharlieAngusNDP @Bell_Support Hi, data costs less than pennies a month above what limited service costs. In many cases it actually costs them more to limit the data rather than make it unlimited. Wired and cellular. Needs Regulation. The public deserves protection from these extremely profitable companies.

@Xplornet please help me understand how the cost of our internet service in @RockyViewCounty has increased 30% in 2 years. The speed/service certainly hasn’t changed. I can get faster service tethering off my cell with @Bell #ruralinternet

@masonhastie @Bell I’ve never dealt with @bell as they really overcharged R’s cell phone bill when she had a feature phone. One more reason to never use them.

@CoachBombayy @Bell Back when they were Wind,the service was not good but since they got more towers and don't have to piggyback on other carriers,it's a lot better. You can get full service in most of Canada,also roaming is free on some plans

@MikeCous1neau @CoachBombayy @Bell I've never had a problem with Freedom,been with them for 10 years,when they were Wind Mobile then changed to Freedom

Looks like we’re set to leave @Bell as their phone support has been awful and they offer us the same pricing as those getting a plan for the first time despite decades with ‘em, great company! Am excited to get Unlimited now though

@Bell @Bell_Support so incredibly frustrated by getting disconnected for a fourth time trying to resolve a mistake on my bill. After 16 years with you as a cell provider I am being treated like garbage. No customer service, treated rudely by one agent and not close to a solution.

@Bell_Support you never address my situation

@twittem @Bell Yeah.. As much as Im waiting till June 20th... Im probably not going to Rogers. They screwed me over years ago. Never looked back from dropping their awful service

And #telecommunications companies wonder why they have a reputation issue...do better @Bell

@boozychef @scottdellinger @_LaineyBoggs_ @TELUSsupport @Bell More like $10 for this 25 for that and 75 for this other thing. They can really soak you on the one-time fees. If you never need to make changes or get help from a person it can be a lot less than the big 3.

@boozychef @scottdellinger @_LaineyBoggs_ @TELUSsupport @Bell I have a Rogers small biz plan. I thought I was going to cancel it but they've really stepped up their game so I actually signed a contract.

@boozychef @scottdellinger @_LaineyBoggs_ @TELUSsupport @Bell There are some trade-offs like paying a fee for all changes and many human interactions with them. If you can get by with just self-service and don't make many changes it's probably fine.

@twittem @Bell_Support Talk to loyalty support... Maybe they can escalate it

@Bell_Support As mentioned in my previous tweet - I have spoken with them 3 times and the terms are still incorrect. Telling me to continue down a path that doesn't bring resolution is not moving the issue forward.

@outcast_brewing @Bell @Bell_Support Phone support is closed or has very limited hours on Sunday too if I remember correctly

@Wilnerness590 Are your serious?? Wtf @Rogers -- not a good move. I'm guessing the CEO will have to leave after the truth comes out?! This man was the reason I started watching baseball (Leafs fan). Hey @Bell , interested??? 🧐

If you're wondering why @theJagmeetSingh's stream is cutting out, may I remind you that Canada has long suffered under a terrible, price-fixed telecoms duopoly between @Rogers and @Bell and it's almost certainly one of them that's to blame.

Is it bad that ive memorized all the menu options for @Bell support?

@Bell_Support got Bell Fibe & Alt TV installed yesterday. Stopped working today. Tech support said replace modem, done. Still no internet. Now told noone can come til tomorrow PM. Not being offered anything or a credit on our bill but we have no service! Bad first impression!

@Bell_Support worst #CustomerService. Have been trying to speak to someone from @bell who has authority to resolve #complaint. Stop bouncing around departments

@Bell_Support It's ironic that I have been on hold for 57 minutes (and counting) with customer support trying to cancel my contract because of poor customer service.

@Humanitaires @Bell_Support Well, that's sad to hear. I had bad experience with Bell, moved to Virgin and now it's just same all over!! No one cares in this line of business.

@Bell_Support can’t believe your phone agent Christopher recommended that I switch to Telus. You can’t match their offer! I will be transferring my phones after being a loyal customer for 25 years!

@Bell You need to let subscribers unlocking the additional content from the Global TV app. HGTV, Food Network, W Network, Slice, National Geographic and Adult Swim. It sounds like your the only provider that don't let subscribers have access from what I have read online.

@Bell I got another one roll fibre out in the service areas where it should’ve been ruled out 10 years ago