Bell Canada Outage in Kingston, Ontario

@Bell_Support Grousewood Lane, Kingston Ontario, several homes with no phone / DSL service since Christmas Eve. Cause: single vehicle accident Middle Rd @ Grousewood took out pole/lines. We filed a ticket with Primus but Bell owns the lines. Need fix ASAP. I work from home

@patterballs @Bell I switched to Virgin and they have great service. And the are Bell😊

@Bell_Support Incredible this service, I’m paying and keeps giving me problems. I want my money back, this is outrageous

@Bell your customer service cat feature has no links on your website. How can I chat if I can't choose to chat??? 🤷🤷🤷

@Bell no one takes responsibility to get into the issue and resolve it. It’s been 6 months that my parents are without long distance provider and Bell did not do anything to resolve the issue.

@Bell after a bunch of back and forth of messages, nothing had happened. It’s been 6 months that Bell by mistake blocked our long distance provider. Since August and after many times of calling and follow ups, the issue is not resolved. Every time we call, it takes 2-3 hours

@Bell every time I call the customer service 18664810944 I spend 2-3 hours on the phone. Last agent responded me from Philippine and he said his supervisor will call me in 2 hours! That would be my 10:30 pm. It’s 11:20 pm and still no calls.

@Nilan3073 @Bell_Support Ya there is the whole pkp thing but again I’m saving money and that’s what my wife wants. But if my service was bad I’d give them a chance to fix and but after that I’m done. Anyway I hope it gets fixed eventually for your kids schooling

@Nilan3073 @Bell_Support Let’s say you have the cheapest package vs the most expensive they both work with the same modem the signal output is the same it’s only your speeds for downloading and uploading that changes. Do you have fibe

@eric_habs @Bell_Support I am with you 💯, I was done with Bell when they told me that they would not offer me any credits or a free movie channel extra ... for not have internet service because I never actually lost service !! Honestly if it were my choice I would’ve switched to Vidéotron, even w/PKP.

@eric_habs @Bell_Support Mostly because of my husband, he doesn’t want the hassle of switching. I do have issues with Vidéotron as well, not all stations I want used to be available.

@Nilan3073 @Bell_Support Oh so why have you never switched. I just switched to videotron and between my two cell phones and tv and internet I’m saving 77 dollars a month for two years and even after two years I’m saving 55 dollars compared to what I was paying

So could I get the same service for more money @Bell? All I wanted was to pay for my phone bill. How is my 60 year old account stupid?