Cogeco Outage in Caledonia, Haldimand County, Ontario

@steve8282 @cogeco @startca @cogecohelps @CRTCeng There is absolutely no reason they can't take my ticket #s & make an effort to contact the reseller to resolve. They can take ownership of the situation but refuse to do so. It feels punitive for having chosen a reseller, who incidentally provides fantastic customer care.

@cogeco I have 1 box is shut down, rebooting has not helped. Just says “this channel available shortly”, also another box doing same thing but I shut off for 2 mins it comes back

Our Worship Service will be broadcast on Cable 14 today (Friday, April 24th) at 11:00 am. Let family members or friends know - that don't access the internet. @cable14 is available to Cogeco and Rogers subscribers within #HamOnt and area. #Ancaster

Cogeco cable and internet going up again...... time to find new service. #cogeco

@cogeco Yeah pretty much went back up after I sent the message. There was an outage map I saw that showed it all down or flickering so that was where I got that info from but it's good now.

@cogeco @cogecohelps took the time to call Cogeco to say a fallen tree was going to tear their line down...they told ME to call the city...I think I will just let the tree rip the line down..my day off..

@LindaBennetts @cogeco And I cannot get TiVo to work on my new iPad 6...very frustrating...no answers from Cogeco after three hour long help calls...

@TweeetLorraine @wendy2shoes @cogeco Did that switch a couple of months back. Start is way better than cogeco. Stable internet, cheaper and better customer service.

Couldn’t agree more - @cogeco recently scammed my 92 year old grandmother by telling us her phone service ended a month later then it actually did, then removed the promo rate from her bill. They’ve stolen from her in the past too, absolute scum of the earth.

@cogecohelps It was not cogeco who took it down:(

With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AmySicoli @cogeco Ah, got it. It's confusing when hydro companies and ISPs take part in anything called "blackout"...

@cogeco Something is wrong with channel 129 the game show network. The Chase is supposed to be on but some different show is on. Help please

@cogeco Correct. Primarily shows on HGTV but also some CBC shows are showing as new when they should be showing as repeats.i have series recordings for NEW episodes in my dvr so now have over 20 hours of erroneous recordings scheduled Wed to Saturday alone. This is a repetitive issue.

@cogeco Moved last year, Cogeco was there on the day we moved in, hooked up tv, phone and internet. Tech was there for about 1/2 hour, best service ever. Thanks Cogeco.

@cogeco I’m sure there is a very high degree of likelihood that self install will succeed and I prefer that the tech not enter, but I can’t take the chance: Rogers also doesn’t enter and while Bell does enter, they only offer 5 Mbps service.

@cogeco Happy 1 week anniversary to this unresolved and worsening complaint. Would never be tolerated in my business but I'm not a @CRTCeng endorsed monopoloy.

@FrankDeSilvio @cogeco @cogecohelps Hi Frank, Sorry for the issue that occurred with your install yesterday. We are waiting on an update from Cogeco after we put in the ticket yesterday for you. Once we have an update we will be in contact.

@cogeco To be more proactive, my tests show I require a temp drop line from the pole (directly outside) to my home. I am 99% certain this is an @cogeco issue. If an install was done or not this is @cogeco infrastructure and needs to be maintained on my street. That is @cogeco issue.

@cogeco Hi Jodi, I appreciate the quick response, Cogeco was scheduled to do and complete the install but yes the service will be with startca. I am really coax savvy and my signal strength was tested on sunday and did not change yesterday. There was no install.

@cogeco I’m not sure what there is to discuss. Cogeco’s official policy is no entry no matter what. If self installation fails, then service is terminated, which is a risk that I can’t take. I’m holding off on moving until policy changes.