Cogeco Outage in Caledonia, Haldimand County, Ontario

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

@RBuschy @cogeco My internet is down

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

@vote4robgill @cogeco Rob I feel your frustration. It’s been two weeks and no one has come to install our phone and change the modem. Luckily we didn’t cancel our service with Bell yet. First there was no order for the technician today there was no scheduled appointment on their system #cogeco

@cogecohelps Beautiful evening outside, want to watch the US Open on my tablet but I cannot because Cogeco appears to be the only cable provider to not support the TSN app. Bye bye Cogeco, hello Bello.

@vote4robgill @cogeco I was never happier than when I cancelled @cogeco

@cogeco fix my internet, it's been down since Friday after the Bell technician messed it up at the post @Bell

One time Kenz and I were drunk trying to fix her cable and I ended up convincing our new good Cogeco pal Tushar to add me on snap. He just snapped me in ktown a yr later. Probs gonna link up

@RecordsCOD @iiFigure @RogersHelps @Rogers @cogeco Nah bro **** Rogers. Never again in my life. I’ll switch to ******* freedom mobile or some bullshit before I put up with this shit.

@cogeco internet has been down for 2 hours in ancaster when can it be expected back

@Bell @Raptors COGECO...they don't shutdown during final minutes of NBA final...@bell really bad service... Food for thought...Customer care is everything for continuation of businesses. BELL fibe TV on game 5 and game 6 shuts down during final minutes of Raptors NBA final...

@Bell I have the best plan in my area Fibe 100 where I’m supposed to get 100 mbps down and 10mbps up. Sometimes I get it but sometimes (most of the the time) i have like 30-50 mbps down and 3-6mbps up. So inconsistent... might have to go back to @cogeco

And just like that my cogeco internet is not working... AGAIN 🙄🙄🙄