Cogeco Outage in Caledonia, Haldimand County, Ontario

With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

@RBuschy @cogeco My internet is down

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Cogeco is the worst internet provider ever

All my devices say I’m connected to the internet, yet the internet isint working. **** you cogeco. Thank god for my Rogers phone and all the data I pay too much ******* money for. Internet and phone plans SUCK THE BIG PP HERE IN CANADA.

Well @cogeco @cogecohelps and #YQG #cogeco customers: There is an outage. Unfortunately Cogeco website not updated. Nothing on twitter. No way to msg on Twitter and no response to my tweet. I had to find out from Shaun in a chat - wow, not good. #internet

@JamesThomper @RichPelts @cogeco When they forced me to the modem/router combo is when I had the issue. The original Cisco modem and my own router worked fine. The cables in my area are bad, and the combos didn't handle errors properly. Tech support didn't believe my assessment. So I ditched cogeco.

@ldeichel @shruti_shekar @OpenMediaOrg @ltribe Nope. I'm on my local ISPs own FTTH network. No "riding on the Cogeco network". And they are still faster and cheaper than Cogeco. Upkeep of the network. Lol.

@RichPelts @cogeco Hey Rich, same with @TekSavvyNetwork - who had an @cogeco tech come to check bandwidth on site. Both say the problem is with the other company. Paying for 10Mb/s upload and only getting less than 5Mb/s. @cogeco tech promises advertised 10Mb/s if I switch to them. #leapfrogtactic

Hey Rich, same with @TekSavvyNetwork - who had an @cogeco tech come to check bandwidth on site. Both say the problem is with the other company. Paying for 10Mb/s upload and only getting less than 5Mb/s. @cogeco tech promises advertised 10Mb/s if I switch to them. #leapfrogtactic

@RichPelts @cogeco I went to a reseller using different hardware on the same lines to solve my internet issues. The cogeco modems seem to be junk. (btw also pay half the price for faster)

@mousky1967 @shruti_shekar @OpenMediaOrg @ltribe Just remember: that local ISP is riding on the Cogeco network to get to your house. Cogeco invests annually for the upkeep and upgrade of that network. The key here is what rates are right to allow Cogeco to invest, and allow that local ISP to offer you a competitive service.

@fordnation Doug, Could you please do something about Cogeco cable. The personnel is abusive. Refusing to disconnect services. Charging a fee for each service not just an account. Overcharged on billing.