Cogeco Outage Report in Chatham, Ontario

@cogeco Hey Cole, Cole here. Internet in Chatham is down for 15 mins already :(

Seriously @cogeco get your shit together. I’m tired of my internet dropping and for me having to go onto data to get anything done.

Hey @cogeco my home Internet is down. I need a technician, but when I asked to have a tech wait at my house between 8am-5pm until I got home during that window, that was not acceptable. But you’re asking me to do exactly that.

@cogecohelps living in lower Stoney Creek. Never had an issue with speed or connectivity. A few weeks ago Bell ran all new fiberoptic lines and since then cogeco has been SLOW. Could be just by chance but super frustrating either way

No internet @cogeco - issue persists after a reboot. L3B 4W4

@cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?

@SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.

@cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.

I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet

@OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy

@cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.

@cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!

@cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.