Cogeco Outage in Chatham, Ontario

Hey @cogeco my home Internet is down. I need a technician, but when I asked to have a tech wait at my house between 8am-5pm until I got home during that window, that was not acceptable. But you’re asking me to do exactly that.

@cogeco unbelievable how ridiculous #Cogeco is with billing and account maintenance with ZERO competency in customer service.

@noah_cg @cogeco Ur in the rare area where shit doesn’t go down than lol. Ckss area has daily reports of this shit

Cogeco is awful.

Worst customer service, just signed up with Cogeco 3 weeks ago for internet and tv. internet has only worked for 2 days. 3 service calls later still no internet. @cogeco #CustomerService #beware #CustomerExperience #internet @cogecohelps #CBC #citytv

@cogecohelps Nothing like beta-testing non-debugged software on real live paying customers! Looking forward to receiving a healthy bill credit for this fiasco. Please do better. I’m a 14-year loyal customer but running out of patience with Cogeco’s unforced miscues.

@cogeco I’ve had the worst service experience of my entire life with Cogeco and plan to tell everyone I know. 2 service service calls later, 2 days off work & 2 weeks later after 14 phone calls we are told no service in our area. incompetent is unbelievable. Horrendous

Waiting since February for a refund check after cancelling. We discovered that it's been sent to an address from over 3 years ago and we have another 4 weeks to wait after fixing your error. @cogecohelps, @cogeco help my family out and make this right. 4-8 weeks is crazy.

Lindsay Ont. Cogeco cable has been out for 45 minutes. It was down for about 4 hours yesterday. Anyone know what’s going on and how long it will be out

@JayBrotatoe My office does that for Christmas Eve but that’s it, like we’d be off at noon or 3, so it’s the only thing I could think of! Unless they’re having trouble with their phone line, which happens to us sometimes too if Cogeco has an outage. Still, v strange

@bronteisafinder @therealfrasio @beyrima Last fall, Cogeco started charging me close to $90/mo just for internet, a +30% increase on what I'd been paying. That's what I'd been paying overseas for ANNUAL internet service.

@cogecohelps Very friendly phone staff two quotes “we totally dropped the ball” and “can’t help you that’s a different division “. Management staff all hiding. #noservice #cogeco

Hey @cogeco I am so happy to quit you. My experience with you over the past 9 months has been awful.6+ months to set up, services not working, misbilling,14 techs to the house,half the actual speed of internet I am paying for on a good day.Bell offers 10x the speed for half price