Cogeco Outage in Chatham, Ontario

Seriously @cogeco get your shit together. I’m tired of my internet dropping and for me having to go onto data to get anything done.

Hey @cogeco my home Internet is down. I need a technician, but when I asked to have a tech wait at my house between 8am-5pm until I got home during that window, that was not acceptable. But you’re asking me to do exactly that.

@cogeco unbelievable how ridiculous #Cogeco is with billing and account maintenance with ZERO competency in customer service.

@noah_cg @cogeco Ur in the rare area where shit doesn’t go down than lol. Ckss area has daily reports of this shit

@cogeco I was also seeing 10+ dB of noise in some instances which is why I tried the attenuator. Had a similar issue around this time last year and it ended up being noise in the area.

@cogeco Tech arrived, found a bad "tap" up in the wires outside. "Priority" call, this p.m. or tomorrow a.m. No one came. I called again: 5 (five) days, and where to find sympathy in the dictionary.

@cogeco On Tuesday, when there was an issue in my area and I was told to wait until it was resolved. I've also tried a 10 dB attenuator and the issue persists on both modems.

to anyone that has cogeco internet in peterborough and it isn’t working, there is currently an outage for phone, tv, and internet @Ptbo_Canada @PtboExaminer

@cogeco Two service calls, a different modem, and 5 months with no fix.

@cogeco Internet, phone, and tv are not working around spillsbury drive in peterborough

@cogeco I was able to get it going again, I believe it's the coaxial cable that is the problem since the issue resolved itself when I played around with the cords. How would I go about getting a new coaxial cable and/or splitter (cable and wifi are on a splitter)

@cogeco I am on the call with your tech support. They have put me on hold 25 minutes and not checked in once. This is a horrible first experience with #Cogeco.

@cogeco I am on the call with your tech support. They have put me on hold 23 minutes and not checked in once. This is a horrible first experience with #Cogeco.

Day 4 and still no service with #Cogeco. Back office has no clue about what is happening and they keep transferring me to differents departments. So frustrating! Moving to #Cogeco was a huge mistake.