Fido Outage in Cambridge, Ontario

@Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

@Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

@Fidomobile I'm sorry but your fraud management is extremely poor. I've been locked out of my account and had my details changed by some malicious user. All I've been told to do is reach out to the fraud team that only has voicemail. What?

@Fidomobile I’ve been a loyal customer for far too long. I think I need to be given 30gb at $65 a month. Come on, man. Where’s the loyalty bonus. Mind I got to @WINDmobile eh🙄.

@SoHoSparrow @Fidomobile I’m so glad. They’ve been so awesome to me for almost 15 years and I’d hate to think I gave you poor advice. 📱🐶

For anyone who just read my cranky diatribe, I was wrong. I blasted @Fidomobile because apparently my ability to do math has been impaired over the last few days. They are treating me just fine, although it appears their customer service people are a bit overloaded these days.

So, short version: on the 15th day I tried to modify my @Fidomobile contract, and had no luck reaching customer support. Today I tried a DM, and was told I was too late. I’m always open to hearing the other side. In the words of #reddit, AITA?

... (nice try, but we’re over). I tried to reach @fidomobile yesterday via live chat; I waited for an hour for the promised agent to appear. I feel like I’m being penalized by their obviously overextended customer service staff.

Those of you who know me know that I love praising good service. But I’m dismayed by my latest interaction with @Fidomobile. I was disappointed to learn that @rouquinne and I wouldn’t get $50 credits for her referral because we’d done it the wrong way. But okay, I get it. /1

@Fidomobile please fix your reservation system. I can't use +category emails despite them being postfix compliant.

$3300 was disputed last year and I got them back. Still don't why I was charged though and how they got my account information. It might have affected my credit score. @Fidomobile If not solved quickly, I might have to change my phone service provider.

.@Fidomobile @FidoSolutions why are you guys calling me 3 times a day to offer me $65 for 20GB when I say @TELUS is charging me $60 for the same? Who would say yes to paying $60 more per year for the same service? Stop calling me unless you've got a deal. 🙄