Fido outages and service status in Kitchener, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  RiffMasterKeef🇨🇦 (@music_fanatic71) reported 3 minutes ago from Kitchener, Ontario

  @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

• 
  Mahesh CMU (@maheshcmu) reported 8 minutes ago from Waterloo, Ontario

  @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

• 
  Niranjan Aigal (@NiranjanAigal) reported 46 minutes ago from Kitchener, Ontario

  @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

• 
  a k (@AbhaK24) reported 49 minutes ago from Kitchener, Ontario

  @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

• 
  Alex k (@akctba) reported 55 minutes ago from Kitchener, Ontario

  @Amandajoness11 @Fidomobile And wth the fido app is called "my account"? It's always a pain to find it on the phone because the name is not related to the service. It's name should be something like "my fido" or "fido account"

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Kendall (@ianserena2045) reported 6 minutes ago

  @Fidomobile Fido is down in manitoba cant make calls or receive cant text and no data bill is fully paid cant get to speak to a person at fido its been down for over 2 hrs now

• 
  Dragon (@Carlosl68910473) reported 10 minutes ago

  @Fidomobile I will never use Fido again even after unsubscribing to their emails I did not want when I started my account they won’t stop harassing me I’m getting hundreds of emails every month **** you fido you pieces of **** 💩 it’s been years I’m done

• 
  Vince Ltd. (@Vince_Ltd) reported 11 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  connor (@_connorrr_) reported 11 minutes ago

  @Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.

• 
  Canadian Crimes (@canadian_crimes) reported 13 minutes ago

  @Fidomobile how is reception even worse with 5g plus zero customer support

• 
  LallyA (@LallyAd) reported 16 minutes ago

  @Fidomobile hi Fido trying to cancel some lines on Mya account call back is way to long

• 
  Sarah Anderson (@SpirituallyFam) reported 18 minutes ago

  After months of trying to resolve ongoing billing issues with @Fidomobile — including data overcharges that occurred while parental controls were active — I’m still waiting for a fair resolution. Partial credits don’t fix the underlying problem. Families deserve transparency and accountability, not exhaustion and confusion. Too many families just concede and pay because they don’t know how to fight back — allowing millions to be made off a faulty system. I won’t quietly accept that. A full reversal and goodwill credit are fair, considering the time, stress, and system failure that caused this. @CCTS_CRTC

• 
  Yann Saint-Laurent (@yannstlo) reported 18 minutes ago

  @Fidomobile Today is Sunday, trying to talk to someone in customer service (billing) and they are booking for Tuesday… what kind of service is this?

• 
  Vaibhav Panwar (@2vpvp) reported 18 minutes ago

  @Fidomobile I requested a call back from customer care, even after one hour of scheduled time. No one called me. What should I do?? #fido

• 
  STEP-UP TRANSFORMER© (@drwales1) reported 18 minutes ago

  @Fidomobile You guys set up call backs you are not willing to honour . With your crappy data service up north . This is very pathetic