Fido Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Kitchener, Ontario

The most recent Fido outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Phone	1 month ago
Kitchener	Phone	6 months ago
Waterloo	Phone	6 months ago
Cambridge	Internet	6 months ago
Cambridge	Phone	6 months ago
Kitchener	Internet	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  RiffMasterKeef🇨🇦 (@music_fanatic71) reported 11 seconds ago from Kitchener, Ontario

  @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

• 
  Niranjan Aigal (@NiranjanAigal) reported 5 minutes ago from Kitchener, Ontario

  @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

• 
  a k (@AbhaK24) reported 21 minutes ago from Kitchener, Ontario

  @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

• 
  Alex k (@akctba) reported 23 minutes ago from Kitchener, Ontario

  @Amandajoness11 @Fidomobile And wth the fido app is called "my account"? It's always a pain to find it on the phone because the name is not related to the service. It's name should be something like "my fido" or "fido account"

• 
  Mahesh CMU (@maheshcmu) reported 56 minutes ago from Waterloo, Ontario

  @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vanessa Mulvey (@djpinksky) reported 3 minutes ago

  @Fidomobile customer solutions as stated in the phone message - it’s billing. I have spoken to customer solutions and they have transferred me to a different department and when I am connected that person has no idea why I was transferred because they cannot help me.

• 
  P.A. (@Celedora) reported 4 minutes ago

  @Fidomobile Chat support promised an offer (have transcripts as proof) that your company is refusing to honour. #FidoLies

• 
  Paul Bhatia Realtor (@RealtorBhatia) reported 7 minutes ago

  @Fidomobile …. It’s been close to a month after the Internet a/c been closed but still to receive a return Label in the email , even after the second call to customer service.Instead received Bill for the closed account.

• 
  SHYUNATOWN (@shyunatown) reported 8 minutes ago

  So @Fidomobile help me figure this out. I am given 5+ extra hours of data but let’s say I run out of my own data and try use that data, it doesn’t let me cause I don’t have anymore data and it doesn’t work on wifi…..Sooooo how does that make sense?

• 
  Niceroni (@niceiceic) reported 8 minutes ago

  @Fidomobile now want to charge $15 to change your mobile plan if you speak to an agent on the phone but this service is free in person at a store. THIS IS DISCRIMINATION against disabled people and those who have issues with mobility. I AM TAKING THIS TO THE NEWS AND THE BBB

• 
  Vanessa Mulvey (@djpinksky) reported 8 minutes ago

  @Fidomobile after 4 months of fighting with you guys, I gave up because your company was clearly not interested in rectifying this and it’s very obvious this is a tactic your company uses - “let’s make it as hard as possible to fix this because they’ll give up”

• 
  RJ 💜 (@RJ867064) reported 8 minutes ago

  @Fidomobile How do I file a complaint without going through your circle with customer service? My next alternative is to just post your horrible customer service on all the social media platforms and just have people make it go viral.

• 
  starktony97560 (@SYEDNAQVI007) reported 9 minutes ago

  @Fidomobile @FidoSolutions Why My account application is not working, when i need my 5 extra data hours at that time application will not work but when it comes to bill payment then it will work why thé hypocrisy ?

• 
  fakoua (@fakoua) reported 10 minutes ago

  @Fidomobile voice mail access code issue today? Can't access my voice mail even after reset.

• 
  FabulousFearlessFit (@FabulousFit40) reported 12 minutes ago

  Is @Fidomobile ‘a whole website down?