Fido

Fido Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Fido Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/18/2026 17:00

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Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (37%)

    Internet (37%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. Total Blackout (2%)

    Total Blackout (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fido Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • akctba Alex k (@akctba) reported from Kitchener, Ontario

    @Amandajoness11 @Fidomobile And wth the fido app is called "my account"? It's always a pain to find it on the phone because the name is not related to the service. It's name should be something like "my fido" or "fido account"

  • NiranjanAigal Niranjan Aigal (@NiranjanAigal) reported from Kitchener, Ontario

    @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

  • AbhaK24 a k (@AbhaK24) reported from Kitchener, Ontario

    @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

  • maheshcmu Mahesh CMU (@maheshcmu) reported from Waterloo, Ontario

    @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

  • music_fanatic71 RiffMasterKeef🇨🇦 (@music_fanatic71) reported from Kitchener, Ontario

    @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • playa_sirena Kamere's mom (@playa_sirena) reported

    @Fidomobile what’s going on with your service today? I can’t make calls, can’t connect to maps to get to my medical appointment, says no internet service and data isn’t kicking in, text messages are not going through! Unacceptable! I can’t even call you! Only internet w/wifi

  • SssoullesOne SssoullesOne (@SssoullesOne) reported

    @Fidomobile @FidoSolutions It’s been over 8 hours of no Service on Fido cell network. Still down. No Service since 1 am

  • DCarlmikael Dorian (@DCarlmikael) reported

    So, @Fidomobile is down and they don't even care to post something about it! Time tochange network I think

  • THR1LLH0USE64 MVH (@THR1LLH0USE64) reported

    No @fidomobile data service all day... what is going on??

  • judes1487 Jules 👩🏻‍🔬 (@judes1487) reported

    @iibusii @Fidomobile Still not working

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported

    @Fidomobile Soooooo....about the service I pay over $100 for.... Why isn't it working and what are you doing to fix it? #FidoFAIL

  • Kristamich1 LoverofLiberty (@Kristamich1) reported

    @judes1487 @Fidomobile Nation wide outage NO ETA to fix

  • gary_poy Gary LP (@gary_poy) reported

    @judes1487 @Fidomobile Same here, not working me since 6:30am. (in Mississauga)

  • EsBeeEf Saad Bin Farooq (@EsBeeEf) reported from Toronto, Ontario

    Is #Fido down in GTA? Can someone please confirm. @Fidomobile

  • charrrcharrr charlotte warrander (@charrrcharrr) reported

    @_aliciaab @Fidomobile I’m with Rogers but my service seems super bad?!