Fido Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Kitchener, Ontario

The most recent Fido outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Phone	2 months ago
Kitchener	Phone	6 months ago
Waterloo	Phone	6 months ago
Cambridge	Internet	6 months ago
Cambridge	Phone	6 months ago
Kitchener	Internet	9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fido Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  Mahesh CMU (@maheshcmu) reported 17 minutes ago from Waterloo, Ontario

  @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

• 
  a k (@AbhaK24) reported 19 minutes ago from Kitchener, Ontario

  @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

• 
  RiffMasterKeef🇨🇦 (@music_fanatic71) reported 30 minutes ago from Kitchener, Ontario

  @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gene Sullivan (@BCOKViews) reported 5 minutes ago

  @_v_e_n @renukamendiss @Fidomobile No issues with Bell at all using their VoLTE right?

• 
  Robyn L: Itisahwâkan (@RobynWinsEnnit) reported 6 minutes ago

  @Fidomobile Hey, Fido - can you explain please, why or how phone numbers that are blocked on your service line, can still call and leave messages/texts on the phone number that's blocked them?

• 
  thrill3 (@thrill3) reported 14 minutes ago

  @Fidomobile Reach out 4 on Wed. Horrible once call is done have to setup another appointment like today's mess up,and now have issues with latest bill Endless loop of issues

• 
  thrill3 (@thrill3) reported 16 minutes ago

  @Fidomobile How can you treat your customers so badly I can't believe this Been a client over 25 yrs

• 
  AudRey (@reyaudd) reported 16 minutes ago

  @Fidomobile Billing problem and your AI chat won't let me reach customer service. The phoneline also refuses to let me make an appointment to talk to someone. Literally can't reach help. This isn't okay.

• 
  Cody Doucet (@Doucet3) reported 19 minutes ago

  @Fidomobile I’ve tried it 5 times every time it asks if I would like to schedule a callback I say yes, then the very next response is “I’m unable to help you call back again later” in a quiet room so there’s no margin or error thinking the system heard something.

• 
  gimewaan diamond (@wazit2ya) reported 19 minutes ago

  Can we put a pause on #AI customer service until it’s figured out better? I have yet to have it be helpful. Maybe all that you charge for service could be used to hire humans? @Fidomobile @LeonsFurniture ?

• 
  Diana Yaz (@DFYdigital_) reported 34 minutes ago

  After 15 years of service, it is time to part ways @Fidomobile . My patience has run out.

• 
  Amal J (@Amal8710) reported 34 minutes ago

  Your phone signal says emergency calls only and you can't call @Fidomobile right away cause they have that stupid call back service! For what? Useless! **** @Fidomobile I'm leaving 😤 the competitors have better pricing and signal!!!!

• 
  Gene Sullivan (@BCOKViews) reported 34 minutes ago

  @OmaruSensei @FidoSolutions @Fidomobile Got a call back from Fido - customer retention rep perhaps - Advised to get a new sim card at a FIDO kiosk free of charge.