Fido outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Mahesh CMU (@maheshcmu) reported 9 minutes ago from Waterloo, Ontario

  @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

• 
  a k (@AbhaK24) reported 10 minutes ago from Kitchener, Ontario

  @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

• 
  Niranjan Aigal (@NiranjanAigal) reported 29 minutes ago from Kitchener, Ontario

  @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

• 
  Alex k (@akctba) reported 40 minutes ago from Kitchener, Ontario

  @Amandajoness11 @Fidomobile And wth the fido app is called "my account"? It's always a pain to find it on the phone because the name is not related to the service. It's name should be something like "my fido" or "fido account"

• 
  RiffMasterKeef🇨🇦 (@music_fanatic71) reported 46 minutes ago from Kitchener, Ontario

  @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Smitty’s Stake House (@SmittyStakez) reported 56 seconds ago

  @Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??

• 
  Canadian Woman 🇨🇦 (@eraseing_woman) reported 3 minutes ago

  Just opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.

• 
  Josh Robins (@joshie2424) reported 4 minutes ago

  @Fidomobile wonderful ask Jack doesn’t really work. I wanted to know if there’s an RCS outage and it wanted to have me talk to someone in two days I live in the GTA is there an RCS outage

• 
  Dimy Da Plug (@dimydaplug) reported 5 minutes ago

  @Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!

• 
  Leanne Schira (@lschira) reported 6 minutes ago

  @FidoSolutions @Fidomobile @fidoso so he just waited over 2 hours on hold and they now just disconnected him.... HELP!!

• 
  Omotalade Kikelomo (@wandeomot) reported 9 minutes ago

  @Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 11 minutes ago

  @Fidomobile sucks ! If you're with Fido consider switching service providers. I suspect this is Rogers' grand plan to poach Fido customers but they won't get me. I'd much rather go to a whole other provider! Don't DM me asking for my account number either. Just do the needful !

• 
  Raphael Daniel (@RaphaelDan86238) reported 12 minutes ago

  @Fidomobile I think Fido is the most irritating telcom service in Canada right now!! Very horrible service experience

• 
  Vaibhav Panwar (@2vpvp) reported 13 minutes ago

  @Fidomobile I requested a call back from customer care, even after one hour of scheduled time. No one called me. What should I do?? #fido

• 
  🆒 Chris Parry (@ChrisParry) reported 14 minutes ago

  I have a @Fidomobile cell & the signal is terrible where I live. Frequent dropouts, no 5g. I'm done with it. Went to a @FreedomMobile store and, respect to them, they admitted their signal is weak where I live too. They're new, so I'll wait, and their integrity won't be forgotten