Fido

Fido Outage Report in Waterloo, Ontario

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Fido Outage Chart in Waterloo, Ontario 01/17/2026 02:15

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Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (35%)

    Internet (35%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. Total Blackout (2%)

    Total Blackout (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • NiranjanAigal Niranjan Aigal (@NiranjanAigal) reported from Kitchener, Ontario

    @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

  • AbhaK24 a k (@AbhaK24) reported from Kitchener, Ontario

    @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

  • music_fanatic71 RiffMasterKeef🇨🇦 (@music_fanatic71) reported from Kitchener, Ontario

    @Fidomobile hello my name is Raymond Gratto phone number is 514 961 8824. When I go into my messages and click on Fido Extras when I ick on check it out it doesn't do anything just goes back to my home page showing my date usage etc... Please help. I do have the latest version

  • akctba Alex k (@akctba) reported from Kitchener, Ontario

    @Amandajoness11 @Fidomobile And wth the fido app is called "my account"? It's always a pain to find it on the phone because the name is not related to the service. It's name should be something like "my fido" or "fido account"

  • maheshcmu Mahesh CMU (@maheshcmu) reported from Waterloo, Ontario

    @Fidomobile As a 10yr old customer not satisfied the way you deal. Whoever coming in newly enjoying so many benefits but not us. The way customer care dealing is also not good. First time feeling not good about Fido. Don't know what to do...

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ETito604 Tristan Elliott (@ETito604) reported

    The fact that @Rogers & @Fidomobile still haven't resolved their service outage is outrageous. I look forward to the corporatists explaining to us peasants why "ACKSHULLY it's very important, for national security, that we allow the telecom oligopoly to continue!"

  • _Jenna_bee 𝓙𝓾𝓼𝓽𝓙𝓮𝓷𝓷𝓪🇨🇦 🇮🇪 (@_Jenna_bee) reported

    @ETito604 @Rogers @Fidomobile They took chatr with them too! I already switched my internet from rogers after a 5 day outage, in downtown Toronto no less, maybe its time to get a new cell provider!

  • thivakaran_ திவா Thiva (@thivakaran_) reported

    @FidoSolutions @Fidomobile I had no coverage at all since this morning..this is frustrating service from nation’s best carrier hope they will take off this month bill!!

  • stevetogm StevieB (@stevetogm) reported from Toronto, Ontario

    @FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!

  • JayWhyteMedia Jerrod McGuigan (@JayWhyteMedia) reported

    @Rogers These copy and pasted responses look so bad for you guys. I don't even have a Rogers phone, but because you own @Fidomobile my cell service is dead as well. No info, No customer interaction, no return of service. This is why Monopolies should be illegal.

  • SusanTee2014 🇨🇦SUZYQZEE🇨🇦 (@SusanTee2014) reported

    @RogersHelps @Fidomobile @FidoSolutions Looking forward to when you fix today’s ongoing telephone issues AND the your pro-rating my account for you inconvenience!

  • ShilohSheridan Shiloh Sheridan 🇩🇪🇨🇦 (@ShilohSheridan) reported

    So @Rogers and @Fidomobile is just prepping up for when all cell phones go down for good... going on 8 hours now...

  • Emma_Royds Emma Royds (@Emma_Royds) reported

    @FidoSolutions @Fidomobile What are you going to do to compensate for the inconvenience. What do people do who have an emergency? It's a contract. You are not holding up your end by not providing what is paid for. So, you need to do something for you customers. ASAP, I'll be going to another provider.

  • _bibi_G_ Prab (@_bibi_G_) reported

    I pay way too much for my cell service to be down for so long! Wtf is going on??? @Rogers @Fidomobile #rogersoutage

  • therealkousa300 Kousa300 (@therealkousa300) reported

    @Rogers @Fidomobile you guys Better give some compensation for your customers this literally stupid