Fido outages and service status in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  Edgar Lozano (@edgarantonioloz) reported 2 minutes ago from Twin Elm, Ontario

  @Fidomobile what’s going on with the internet service in #SandyHill ?

• 
  Cash (@CashOnAir) reported 3 minutes ago from Ottawa, Ontario

  Power has now been out for almost 24 hrs. I’ve used 4GB of data because I can’t use WiFi at home. What solutions do I have @Fidomobile? I’ll inevitably use the remaining 3GB in the next few hours. I’ve never gone over my limit but it appears I’m about to. #ONStorm

• 
  A.G.LEN (@AmmarGlen) reported 6 minutes ago from Ottawa, Ontario

  Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it

• 
  KK👨‍🦼🌈+ (@livingklife) reported 9 minutes ago from Ottawa, Ontario

  I need help my cell phone company put my dead name back on my account which it never was on that account I need help retweeting this to force Fido to put my legal name back on my account please retweet @Fidomobile

• 
  Ali Ahmed (@aahmed826) reported 9 minutes ago from Ottawa, Ontario

  I don't know who needs to know this, but @Fidomobile has the worse cellular service today! No outgoing calls. This used to happen only occasionally, now it is happening for longer. Horrible service. That's all.

• 
  Dan Boudria (@danboudria) reported 14 minutes ago from Ottawa, Ontario

  @Fidomobile your automated chat is broken. My account has been compromised and there is not way to speak to a live person.

• 
  Stephen Hanbury (@stephenhanbury) reported 17 minutes ago from Ottawa, Ontario

  @BetamaxRob @cbccostofliving $85 for Bell Fibe Internet. Have had Acanac and Fido Home in the past. Cheaper for sure, but slower speeds, poorer customer service, intermittent service (particular with Acanac). Also have a relatively low cost Fibe TV service $30/mo which I can only get as an Internet customer.

• 
  KK👨‍🦼🌈+ (@livingklife) reported 19 minutes ago from Ottawa, Ontario

  Pride month and Fido just added my dead name to an account that they never even knew I had a deadname for I've had a Rogers account in that name and a Bell account but never ever Fido where did they get it and during pride month! Companies True Colors shining through @Fidomobile

• 
  💀A$AP Mommy🤱🏼🎩 (@lynnbaileyrose) reported 38 minutes ago from Ottawa, Ontario

  @Fidomobile #fido internet started having crazy connectivity problems about a month ago and now, this week, it rarely connects at all… i’ve talked to the bot and watched their suggestion video… tried everything , the internet is there but says “no connection”😒@FidoSolutions

• 
  QuyetPawz 🍁 (@QuyetPawz) reported 38 minutes ago from Ottawa, Ontario

  Goal is to shave my current $80 monthly bill DOWN rather than increase costs. I am open to other providers that have decent signal in Ontario. X.x Disappointed that staying with Fido doesn't feel like an option at ALL given how much my bill would increase for a similar plan...

• 
  عبدlBasset (@chaabdelbasset) reported 38 minutes ago from Ottawa, Ontario

  @Fidomobile internet is going ON and OFF for 8 hours now. Does it take a full day to fix a technical issue !

• 
  Josh Rachlis (@JoshRachlis) reported 40 minutes ago from Ottawa, Ontario

  @Fidomobile My sister's phone has no network or Internet and can't even make a call. I called from my phone and it says the office is closed. But your site says it's still office hours til 5pm. And your live chat says nobody is available.

• 
  KK👨‍🦼🌈+they/them/he/his (@livingklife) reported 46 minutes ago from Ottawa, Ontario

  Cell phone companies are the worst! My phone is almost paid off $65 for 8 GB for which I use less than one is absolutely ridiculous yet they can't offer me anything less so I go looking elsewhere never mind they changed my profile illegally in June @Fidomobile

• 
  🍁ottawasteph🎭 (@ottawasteph) reported 50 minutes ago from Ottawa, Ontario

  @ALL_CAPS Fido has never stressed me out.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ouss (@oussbou6) reported 7 minutes ago

  @FidoSolutions @Fidomobile I need to cancel a new line before they ship the phone, but I am unable to get a call before tomorrow. I called yesterday but he told me I had to call again on Monday, but I just received the confirmation of the order. Can you cancel it before it’s sent

• 
  Vaibhav Panwar (@2vpvp) reported 8 minutes ago

  @Fidomobile Connecting to a customer specialist is so hard now. Awful experience. AI keeps on scheduling a call, there is NO option to connect directly, even if we need to speak right away. #Fido

• 
  🆒 Chris Parry (@ChrisParry) reported 8 minutes ago

  I have a @Fidomobile cell & the signal is terrible where I live. Frequent dropouts, no 5g. I'm done with it. Went to a @FreedomMobile store and, respect to them, they admitted their signal is weak where I live too. They're new, so I'll wait, and their integrity won't be forgotten

• 
  Flair905 (@NHGANG240) reported 9 minutes ago

  @Fidomobile is the WORST company on Earth

• 
  Canadian Woman 🇨🇦 (@eraseing_woman) reported 11 minutes ago

  Just opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.

• 
  Josh Robins (@joshie2424) reported 17 minutes ago

  @Fidomobile wonderful ask Jack doesn’t really work. I wanted to know if there’s an RCS outage and it wanted to have me talk to someone in two days I live in the GTA is there an RCS outage

• 
  B-rantone (@_Brantone) reported 17 minutes ago

  @Allant92 @Fidomobile One of the (several) reasons I left them. Had been a customer for over a decade and a half. Continually increasing costs for negligible increase in packaged features ... Jumped to a competitor for less money and twice the data.

• 
  Suraj Sathyanarayana (@Suraj_OldNo7) reported 24 minutes ago

  @Fidomobile - How can someone reach your support helpline? The voice agent sucks and I just can't seem to get through to you guys

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 29 minutes ago

  @Fidomobile sucks ! If you're with Fido consider switching service providers. I suspect this is Rogers' grand plan to poach Fido customers but they won't get me. I'd much rather go to a whole other provider! Don't DM me asking for my account number either. Just do the needful !

• 
  Jo (@Jo39908254) reported 30 minutes ago

  @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful