Fido outages and service status in Spruce Grove, Alberta

Problems in the last 24 hours in Spruce Grove, Alberta

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Spruce Grove, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aephraim Steinberg (@QuantumAephraim) reported 26 seconds ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Faye 🙋🏻‍♀️ (@ffurdyk) reported 41 seconds ago

  @Fidomobile why are you charging 2x for Travel Passes - due to a KNOWN billing issue - but decline my case when I’ve spotted the obvious overcharge of $160 on my monthly bills? Appreciate an explanation.

• 
  Jrü Gordon (@JruGordon37) reported 2 minutes ago

  @RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.

• 
  Sree (@sreebuildss) reported 10 minutes ago

  @Fidomobile You charged me 126$ instead of my normal monthly fees. Trying to reach your support since last 2 days. No luck, no call back. Before I go other routes I want to try here.

• 
  KiTsKOrNeR (@RealKiTsKorner) reported 12 minutes ago

  So you have no person to person interaction w customer service? I have to wait until Thursday for a call back? Are you fn kidding me? @Fidomobile @Rogers

• 
  Angela F. (@RRCCowner) reported 14 minutes ago

  @Fidomobile guys I need your help. You’re AI is a joke. I can’t update the address on the account and I’ve got to sort out a cell phone we ordered, but it went to the wrong address. Can you please DM me because you’re AI and your website is beyond frustrating.

• 
  Rizwan Mohamed (@riz_mohamed) reported 15 minutes ago

  @FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService

• 
  SpamAuditor (@SpamAuditor) reported 16 minutes ago

  While most of our work is in network related threats, a reminder.. phone scams keep rising.. and unfortunately, lots of them are south asian based.. if you get a call from say @rogers or @Fidomobile with a heavy accent.. it's now probably a scam. Call them out.. 'Oh, hey a call from one of those India based scam outfits..' then hang up, and block the number.. (They like swearing)

• 
  Josh Robins (@joshie2424) reported 16 minutes ago

  @Fidomobile wonderful ask Jack doesn’t really work. I wanted to know if there’s an RCS outage and it wanted to have me talk to someone in two days I live in the GTA is there an RCS outage

• 
  Jolene (@JollySweets) reported 19 minutes ago

  @eranxah @Fidomobile @VirginPlus and that long time customer bit, that's what makes me mad. They should really be offering you a loyalty deal than bumping up the price