Fido outages and service status in White Rock, British Columbia

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

• 
  dezi.rulzz (@chandigarhian26) reported 19 minutes ago from Surrey, British Columbia

  @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  Karthi (@S8Karthi) reported 24 minutes ago from Surrey, British Columbia

  @Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

• 
  dezi.rulzz (@chandigarhian26) reported 30 minutes ago from Surrey, British Columbia

  @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  AP 🤘 (@Aslampatel) reported 31 minutes ago from Surrey, British Columbia

  One of the worst service provider in canada @Fidomobile @FidoSolutions

• 
  Karthi (@S8Karthi) reported 52 minutes ago from Surrey, British Columbia

  @Fidomobile I have received the bill today but i don't see any credit on bill for the outage. I even received a mail from CEO regarding the credit but i don't see any in the bill.

• 
  Chris Gilbert 🇨🇦 (@stychentyme) reported 59 minutes ago from Delta, British Columbia

  Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shrikant Gupta (@Shrikan15918909) reported 3 minutes ago

  @Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider

• 
  Sree (@sreebuildss) reported 4 minutes ago

  @Fidomobile My case was closed without any explanation on 2g use. C214095741 Waited 2 hours on call 4 transfers and no resolution.

• 
  Rob (@robertguenette) reported 5 minutes ago

  Was a @Fidomobile customer for 18 years and cancelled today. They added a $5 charge to my already too-expensive plan and have been unwilling to keep me (not that you can actually talk to someone) Can’t wait for the win-back call in 2 weeks where suddenly they have flexibility

• 
  Dimy Da Plug (@dimydaplug) reported 6 minutes ago

  @Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!

• 
  👑 (@nellatiffy) reported 7 minutes ago

  @Fidomobile customer service is literally HELL. To speak to a live agent you need to schedule a callback.. you’re stuck talking to some stupid AI bot that doesn’t understand.. the agents you then talk with are from India, so you spend the next 37 mins repeating yourself.. FML

• 
  Shrikant Gupta (@Shrikan15918909) reported 8 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to old provider.#scammer

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 11 minutes ago

  Ever since you guys switched to the 5G network my phone barely works. Since March nothing works for me. I can barely receive calls, texts or even connect to a network when I need data. @Fidomobile why am I paying for a service and getting abysmal service ? Cancel my account !

• 
  Shrikant Gupta (@Shrikan15918909) reported 13 minutes ago

  @Fidomobile @RogersHelps Your brand team onboarded me back to Fido and my port is completed, but I haven’t received the eSIM QR code. I’m without network. Kindly check and DM me.

• 
  Benn Prend (@BenPrendergast) reported 20 minutes ago

  The @Fidomobile customer service is probably the most god awful chat/phone line I’ve ever experienced. And I worked for be. Guarantee I’ll get a tweet back faster than their callback request.

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 23 minutes ago

  Count your days @Fidomobile !! I've scheduled a callback and still haven't received a call. I even tried the stupid voicemail prompt and still no call back. Cancel my account while we're at it.. It's not like I get to use it anyway. Ever since you guys upgraded your network...