Fido

Fido Outage Report in Surrey, British Columbia

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Fido Outage Chart in Surrey, British Columbia 08/29/2025 20:35

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (58%)

    Phone (58%)

  2. Internet (21%)

    Internet (21%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Surrey, British Columbia

The most recent Fido outage reports came from the following cities: Delta, Burnaby and Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaDelta Phone
CanadaBurnaby Phone
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Phone
CanadaSurrey Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • S8Karthi Karthi (@S8Karthi) reported from Surrey, British Columbia

    @Fidomobile I have received the bill today but i don't see any credit on bill for the outage. I even received a mail from CEO regarding the credit but i don't see any in the bill.

  • Meanchef Jeanne (@Meanchef) reported from Burnaby, British Columbia

    I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

  • RiskManagerCa Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

  • NahNahNahtahlee nah nah natalie 🦇 (@NahNahNahtahlee) reported from Vancouver, British Columbia

    Oh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇

  • Meanchef Jeanne (@Meanchef) reported from New Westminster, British Columbia

    Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!

  • oh_tola Tola 🦄 (@oh_tola) reported from Vancouver, British Columbia

    Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

  • adrianarobl3s Adriana Robles (@adrianarobl3s) reported from Vancouver, British Columbia

    @Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

  • chandigarhian26 dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • 123shinshan Shan Cajucom (@123shinshan) reported from Burnaby, British Columbia

    I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

  • S8Karthi Karthi (@S8Karthi) reported from Surrey, British Columbia

    @Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

  • stychentyme Chris Gilbert 🇨🇦 (@stychentyme) reported from Delta, British Columbia

    Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

  • Aslampatel AP 🤘 (@Aslampatel) reported from Surrey, British Columbia

    One of the worst service provider in canada @Fidomobile @FidoSolutions

  • mikeleeuno mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported from Ladner, British Columbia

    .@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.

  • gabanitin Nitin Gaba #FSDBetaCanada (@gabanitin) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

  • chandigarhian26 dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • PICEELL Preeminent Foundation (@PICEELL) reported from Burnaby, British Columbia

    @FidoSolutions No need. I have already tried talking on the phone with the agent to clarify things and it seems @Fidomobile will not correct your mistake at all for billing us for those “not made” calls and messages. It’s fine. We are switching to another network as soon as possible. Thanks

  • WriteLinesInk Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia

    @Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

  • VakeelTau Vakeel Tau (@VakeelTau) reported from Vancouver, British Columbia

    @Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

  • RucaMend Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia

    @Fidomobile I really pissed with the service you guys provide!

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • traejw Tanya J (@traejw) reported

    @Fidomobile how do I contact customer service via phone call without waiting in a chat for 45 min?

  • HamidArzani Hamid Arzani (@HamidArzani) reported

    @Rogers @Fidomobile @chatrmobile Dear Rogers, Thanks for your support. Could you extend this service's deadline since the internet and SMS are still restricted in Iran?

  • Kaa_Jungle_book KAA (@Kaa_Jungle_book) reported

    @Fidomobile you should stop using @PurolatorInc as your delivery partner for phones,they never deliver at home for in hand deliveries and ask you to collect from their warehouse. They lie about delivery, Customer service of Purolator is worst. #purolator_is_worst @canadapostcorp

  • erfanrez9079 Erfan (@erfanrez9079) reported

    @Rogers @Fidomobile @chatrmobile Their internet is still down please extend this

  • SmartassReMarx Crown Land is Stolen Land (@SmartassReMarx) reported

    @Fidomobile my texts haven't been working for two days. Everything else works... Wtf?

  • Kolaei Amir (@Kolaei) reported

    @Rogers @Fidomobile @chatrmobile I was wondering if this service could be extended. The Internet is still restricted in Iran.

  • bkanedenis Brigid Kane-Denis (@bkanedenis) reported

    @Fidomobile what kind of compensation will I be getting for having no internet since October 6th and service is still not back?

  • mmarjang Mitra A (@mmarjang) reported

    @Rogers @Fidomobile @chatrmobile The uprise in Iran is ongoing and the internet is shut down. Please extend this or provide a discounted rate to call Iran.

  • Negin34352375 Negin (@Negin34352375) reported

    @Fidomobile please extend this the offer for free talk to Iran for Canadians as the internet is still down in Iran and we have no way other than calling them directly. VPN's hardly connecting!!

  • slipforreal slip for real (@slipforreal) reported

    @Fidomobile Hey I'm on hold right now for 17 minutes to cancel my service. What ******** are you doing?