Fido

Fido Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3W.

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Fido Outage Chart in Surrey, British Columbia 10/16/2025 05:35

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Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (44%)

    Phone (44%)

  3. Wi-fi (5%)

    Wi-fi (5%)

  4. E-mail (3%)

    E-mail (3%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Live Outage Map Near Surrey, British Columbia

The most recent Fido outage reports came from the following cities: Burnaby, Surrey, Vancouver and Port Coquitlam.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby Internet
CanadaBurnaby Phone
CanadaSurrey Phone
CanadaVancouver Phone
CanadaVancouver Phone
CanadaPort Coquitlam Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • VakeelTau Vakeel Tau (@VakeelTau) reported from Vancouver, British Columbia

    @Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

  • Meanchef Jeanne (@Meanchef) reported from Burnaby, British Columbia

    I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

  • chelsamander ♡ Chelsea ♡ (@chelsamander) reported from Burnaby, British Columbia

    It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

  • RiskManagerCa Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

  • oakridge604 Gav (@oakridge604) reported from Burnaby, British Columbia

    Apparently Fido changed their Fido roam service such that you pay $7 a day even if you have data roaming turned off. So I got dinged $21 a couple weeks ago for phone service I never used. Thanks @fido !

  • stychentyme Chris Gilbert 🇨🇦 (@stychentyme) reported from Delta, British Columbia

    Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

  • WriteLinesInk Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia

    @Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

  • S8Karthi Karthi (@S8Karthi) reported from Surrey, British Columbia

    @Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

  • chandigarhian26 dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • sbonger77 Dj Spectrom (@sbonger77) reported from Vancouver, British Columbia

    Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

  • RucaMend Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia

    @Fidomobile I really pissed with the service you guys provide!

  • 123shinshan Shan Cajucom (@123shinshan) reported from Burnaby, British Columbia

    I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

  • LoGavin Louise Gavin (@LoGavin) reported from Vancouver, British Columbia

    Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

  • chandigarhian26 dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • DebbieHellion Debbie Hellion (@DebbieHellion) reported from Vancouver, British Columbia

    Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help

  • oh_tola Tola 🦄 (@oh_tola) reported from Vancouver, British Columbia

    Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

  • adrianarobl3s Adriana Robles (@adrianarobl3s) reported from Vancouver, British Columbia

    @Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

  • WriteLinesInk Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia

    @Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

  • GiovanniTrigona Giovanni Trigona (@GiovanniTrigona) reported from Burnaby, British Columbia

    Fido has a customer service

  • gabanitin Nitin Gaba #FSDBetaCanada (@gabanitin) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • RAlmog Ron Almog (@RAlmog) reported

    @fidomobile , 45 min on the line for tech support? too much for my taste. you should do better.

  • THENUTSY1 THEDONHAMMAR😡🇺🇸 (@THENUTSY1) reported from Oakville, Ontario

    @Fidomobile Fu k y y Chinese service. Customers? Folk y crack heads 2 days and y want bring my phone back to life fooooook. Yay number 55 line line? I shall line up y r managmeby and fry them snuffers COCIAN heads? Fooookkk yay hire more people y Fu k heads fooook. Yyyyu stoners

  • amnaabdennour amnaabdennour (@amnaabdennour) reported

    @Fidomobile @FidoSolutions are the worst customer service ever. They are change you for unused services. #WorstFirstDate @Bell #best service ever, teach them how to do it.

  • ortizkaby k@by (@ortizkaby) reported

    @Fidomobile going on 65 minutes now.. waiting to talk to customer service to fix a problem I was told was going get to fixed when i called back on December 6th...😒....

  • AlefiyaN Alefiya Neemuchwala (@AlefiyaN) reported

    @Fidomobile I have a home internet and fidomobile. Home internet is down. My daughter is having school which is mandatory for her and my husband is working. We called support but are on queue, we dont know why our internet is suspended

  • GirlsGotNoChill GirlWithNoChill (@GirlsGotNoChill) reported

    @Fidomobile I've got a solution for you. How about stop lying to your customers?? @FidoSolutions

  • THENUTSY1 THEDONHAMMAR😡🇺🇸 (@THENUTSY1) reported from Oakville, Ontario

    @Fidomobile .y crack heads y tell us on phone all good and 2 days late no phoneM? What r y foked up hi Eads smoking stonersfoook y r crack heads up mamangemnt canada becane worst the 3rd world countries fooook y COCIAN capital of the world folk y teaduuuooosh scumbag

  • iamgaryallen Gary (@iamgaryallen) reported

    @Fidomobile I've been waiting 3 months on a refund and now can't access your phone support because it no longer recognizes my phone number. How can I get support?

  • TylerRCheese Tyler Cheese (@TylerRCheese) reported

    @Fidomobile I've been trying for two days to get through to a customer service representative over the phone ... always placed on hold ... never any indication how long I'll be waiting ... is there a better way to buy home internet services from you???

  • emily66189763 emily (@emily66189763) reported

    @Fidomobile could u plz improve the efficiency of replying customer's message. that is really terrible . Thanks.