Freedom Mobile Outage in Aberdeen, British Columbia

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport It just drops... Apparently no one had a chance to take a look at the ticket yet, so we keep waiting for a fix

@FreedomMobile I'm standing here in a Canadian city of medium size and we are now going into day five of having limited to no service in the middle of the city. Standing outside of a building in an open grass field, Freedom is not able to deliver proper services over a week now

@freedomsupport Wow I thought my phone was broken

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@freedomsupport just reporting a really weak signal zone in Maple Ridge - 232st & 124Ave (the entire neighbourhood is iffy and no data inside my house)

@freedomsupport On the phone we install a device profile, it sends a text message to confirm we are with Freedom, then it logs in automatically for me. I have never had a user name/password for Shaw. I’ll give them a shout.

@freedomsupport my wife works in Abbotsford and seems to have zero data at her office. How can we make sure her iPhone switches to 3G if the LTE signal isn’t strong enough.

Service seems to be down in #Vancouver , would be nice to know if its a system outage.@FreedomMobile #freedommobile

@freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

@freedomsupport Don’t need to reach out, just letting you know it’s time to update your app. Slow and buggy. Thank You

@FreedomMobile your app takes forever to open. Let’s fix this please thank you

If anyone using #freedommobile, please disable volte for lower mainland area in order to resolve receiving call issue. It works on 4g wcdma.

Great news @FreedomMobile your website is broken and I cannot pre-order the new Google phone without having to talk to a person.

@freedomsupport Expand? It used to be ok. So are you guys experiencing trouble in your connections on tunnels? So right now I have to deal with no service connections, i take the train from richmond to downtown everyday.

Still no network connections at all from marine drive to waterfront stations. Its really getting annoying now. @freedomsupport

@FreedomMobile @freedomsupport I’m constantly stuck on 3G - it occasionally flickers back to LTE for a few seconds and then dies again. In the meantime the network is completely unusable! Is there some kind of outage on the network?

@freedomsupport odd... whenever freedom had outage, calls also stopped. But this time only data hahaha

@FreedomMobile Your lack of customer service is terrible

.@scotiabank: "3rd winners are the wholesale network providers... most likely @Quebecor & @FreedomMobile because they are most complementary" "Finally, 4th winners are regulators. We believe @CRTCeng @CompBureau would rather see market set commercial agreements over regulation."

@FreedomMobile I've been having difficulty getting the answer to my questions because each customer service representative I meet keep saying different thing from the other.

@freedomsupport No. He says tough shit. I have to buy another

@FreedomMobile Your cell service sucks! Phone never rings then I get a notification that people called me, usually anywhere from 1 hour to 3 hours later!!!!!!!

@cyclocrossguy @SMRT_Singapore I get service at most TTC stations with @FreedomMobile 😊

@FreedomMobile A bit confused. Just had a chat with one of your live agents online. I want the Pixel 4. I'm an existing customer. He said $25/mth extra on my plan plus $300 upfront. That's $1300. The phone only costs $999.

@freedomsupport Throttling I understand. It used to be slow but usable with patience. Now even basic websites don't load. That's not throttled, that's useless.

@freedomsupport You know darn well you can't help me. Don't patronize me.

@FreedomMobile You know darn well you get help me. Don't patronize me.