Freedom Mobile Outage in Maple Ridge, British Columbia

@freedomsupport Wow I thought my phone was broken

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@FreedomMobile Ur support service sucks BIG TIME. Can't seem to fix my problem and getting tired of 2000 questions

@cellist81 @FreedomMobile @Fidomobile None so far. Plus I don’t really call much. Make sure you have wifi calling activated, it’ll help when indoors.

@freedomsupport just reporting a really weak signal zone in Maple Ridge - 232st & 124Ave (the entire neighbourhood is iffy and no data inside my house)

@freedomsupport On the phone we install a device profile, it sends a text message to confirm we are with Freedom, then it logs in automatically for me. I have never had a user name/password for Shaw. I’ll give them a shout.

@freedomsupport my wife works in Abbotsford and seems to have zero data at her office. How can we make sure her iPhone switches to 3G if the LTE signal isn’t strong enough.

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Service seems to be down in #Vancouver , would be nice to know if its a system outage.@FreedomMobile #freedommobile

@freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

@freedomsupport Sounds great. Check my DMs. They’re still trying to figure out why I can only receive incoming calls some of the time...and that’s on network or WiFi calling.

@freedomsupport Don’t need to reach out, just letting you know it’s time to update your app. Slow and buggy. Thank You

@FreedomMobile your app takes forever to open. Let’s fix this please thank you

If anyone using #freedommobile, please disable volte for lower mainland area in order to resolve receiving call issue. It works on 4g wcdma.

Great news @FreedomMobile your website is broken and I cannot pre-order the new Google phone without having to talk to a person.

@freedomsupport Expand? It used to be ok. So are you guys experiencing trouble in your connections on tunnels? So right now I have to deal with no service connections, i take the train from richmond to downtown everyday.

Still no network connections at all from marine drive to waterfront stations. Its really getting annoying now. @freedomsupport

@FreedomMobile @freedomsupport I’m constantly stuck on 3G - it occasionally flickers back to LTE for a few seconds and then dies again. In the meantime the network is completely unusable! Is there some kind of outage on the network?

@TransLink A huge inconvenience for technology. I do like the fact I can now get service with @FreedomMobile on transit but all of this work should be done after hours only

@freedomsupport odd... whenever freedom had outage, calls also stopped. But this time only data hahaha

@FreedomMobile Hmmm but your service coverage isn’t the greatest...

@FreedomMobile Terrible coverage, worst mistake buying from Freedom. Stuck with this crap for a couple more months.

The download bill button on your MyAccount page doesn't work @freedomsupport

@Anita17741681 @FreedomMobile damn , they should refund all money , im moving back to @Fidomobile atleast u get what u actually pay for

@PurpleKingTony @FreedomMobile Thank you! However, in my bill all charges are 0. I have turned roaming off. I live on a border city and that's old school that they charge roaming. My phone does not even connect. Never get service if I'm literally 3 km away from home. :(

@freedomsupport If you're referring to my reply to the @FreedomMobile main account back in Sept 2018, yes, I'd had enough fruitless support calls to not want an unsolicited one at that time. Just today I called support, the agent had me restart the phone and would "call right back." 60 mins ago.

@freedomsupport Yes, I'm familiar with both how time works and what an unexpected outage is. DURING the outage, there was no email or text to customers to let them know they may not be getting calls. AFTER the outage there was no outreach to customers. 1/2

Can't believe we had a multi-day call outage and they didn't bother to send us a warning. I've had intermittent call issues since LTE launched. Calling support has been useless. Don't use #FreedomMobile if you actually need phone calls to get through to you. @freedomsupport

@freedomsupport This is ridiculous. Years of intermittent call issues related to LTE, Wi-Fi Calling, VoLTE, just "replace your SIM" "sorry you're having trouble" and passing the buck. Cannot believe that customers weren't notified that calls weren't coming through. $5 compensation is an insult.

@freedomsupport I had to switch providers. I got no signal at Neyaashiinigmiing,Wiarton or Owen Sound. wheni went home to visit