Freedom Mobile

Freedom Mobile Outage Report in Kingston, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kingston, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kingston, Ontario 11/07/2025 06:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (35%)

    Phone (35%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (3%)

    TV (3%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kingston, Ontario

Latest outage, problems and issue reports in Kingston and nearby locations:

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @pcofwork @FreedomMobile Meh I could. I texted them . Which is the quickest way. They responded. I just have a hard time believing it. It's a first world problem

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @nainanonaaa @freedomsupport Its ******* a disgrace. When i go to Bath i get switched to a US service

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @evilplasticfork @SamsungCanada Almost makes me wonder if the device I was sold at full retail price by @FreedomMobile was returned by a customer with the wrong headphones swapped........

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @WaytowichNeil @GTFOAlleyCat I pay my phone bill 2 weeks late ( never to late for a penalty) because I just pay all on one day. And I only owe half cause I overpay yet today I get a " Hey you're late on your bill" Jesus really @FreedomMobile

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.

  • akhil_012 Left Arm Medium Orthodox (@akhil_012) reported from Kingston, Ontario

    @freedomsupport @FreedomMobile Your service is a big joke , change my mind or I will change my service provider !

  • the_wilhelmina Wilhelmina (@the_wilhelmina) reported from Kingston, Ontario

    My data signal locates me out of Toronto, when I'm in Kingston, Ontario 🇨🇦. At first I thought, "ah, my IPV6 has kicked in. Then I realized, I wasn't on wifi. How does @FreedomMobile traffic it's telephony, and what owners towers do they rent broadcast transmission on?

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @freedomsupport If there is anyone specific with the company I could send a formal email to with a better explanation of the ideas and how they'd improve consumer experience without hurting profit/network integrity I'd be totally willing to do so if you'd forward me that info via DM.

  • shaylariane Shayla Bradley (@shaylariane) reported from Kingston, Ontario

    A note to anyone seeking a mobile provider in Kingston, stay far far away from @FreedomMobile. Terrible service outside of the urban area and even worse customer service trying to address the issue over nearly a year. The biggest thumbs down I can humanly muster. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • vim_vimmy Vim (@vim_vimmy) reported

    @freedomsupport I’m NOT SENDING ANY MORE DMS ! Let the public see how y’all treat your customers!

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I'm not reaching out to you I've called multiple times nothing gets fixed and done about how **** and unreliable the network is. I get accused of changing settings which haven't been touched. Just letting people know Freedom is **** and pay more to go with a different company

  • angelaestelle Hot Young Asian College Girl Goes to College(HOT!) (@angelaestelle) reported

    Hi @FreedomMobile I accidentally changed a plan on the wrong phone number, I dialed 611 but the numeric menu seems broken as it doesn’t continue when I press any numbers. Plz help

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport Just fix the problems at your end

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @wolfeyez6 @FreedomMobile Treat others the way you expect to be treated. Otherwise you'll get hung up on, or dismissed in a polite way, as what just happened. 10+ years as a customer, and I would never treat anyone the way you did. If your home will not allow signal inside, there's Wi-Fi calling.

  • KookieCanuck 🇨🇦Calgon 🛀🏽 Take Me Away🚀 (@KookieCanuck) reported

    @freedomsupport - is your network down today? Can’t make any calls but can receive them.

  • DaveSfmg54 Just Dave 🇨🇦 (@DaveSfmg54) reported

    @ungullibleguy @FreedomMobile I've had great experiences with freedoms customer service, maybe you're the problem! cell service sucks sometimes but it get a little better everyday

  • reneeintdot Renee B (@reneeintdot) reported

    @FreedomMobile @freedomsupport no service today. What’s going on? #midtownToronto

  • wwkuwl 𝚈𝚊 𝙱𝚘𝚢 𝙿𝚞𝚐𝚐𝚕𝚎𝚜 (@wwkuwl) reported

    @freedomsupport Is there an outage with data in the Hamilton/Stoney Creek area? Haven't had data service since this morning using a mobile stick.

  • Killasandra Denise Parsons (@Killasandra) reported

    @freedomsupport - why is my phone not working? I can't call anyone, yet my son on same network can and we are both in the same house (Yes my account up to date)