Freedom Mobile

Freedom Mobile Outage Report in Kingston, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kingston, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kingston, Ontario 11/22/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kingston, Ontario

Latest outage, problems and issue reports in Kingston and nearby locations:

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @evilplasticfork @SamsungCanada Almost makes me wonder if the device I was sold at full retail price by @FreedomMobile was returned by a customer with the wrong headphones swapped........

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @nainanonaaa @freedomsupport Its ******* a disgrace. When i go to Bath i get switched to a US service

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @freedomsupport If there is anyone specific with the company I could send a formal email to with a better explanation of the ideas and how they'd improve consumer experience without hurting profit/network integrity I'd be totally willing to do so if you'd forward me that info via DM.

  • shaylariane Shayla Bradley (@shaylariane) reported from Kingston, Ontario

    A note to anyone seeking a mobile provider in Kingston, stay far far away from @FreedomMobile. Terrible service outside of the urban area and even worse customer service trying to address the issue over nearly a year. The biggest thumbs down I can humanly muster. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

  • the_wilhelmina Wilhelmina (@the_wilhelmina) reported from Kingston, Ontario

    My data signal locates me out of Toronto, when I'm in Kingston, Ontario 🇨🇦. At first I thought, "ah, my IPV6 has kicked in. Then I realized, I wasn't on wifi. How does @FreedomMobile traffic it's telephony, and what owners towers do they rent broadcast transmission on?

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @pcofwork @FreedomMobile Meh I could. I texted them . Which is the quickest way. They responded. I just have a hard time believing it. It's a first world problem

  • akhil_012 Left Arm Medium Orthodox (@akhil_012) reported from Kingston, Ontario

    @freedomsupport @FreedomMobile Your service is a big joke , change my mind or I will change my service provider !

  • Robboman Nightdanger🇨🇦🇨🇦🇨🇦🇸🇰🏒🏳️‍🌈chooseforward (@Robboman) reported from Kingston, Ontario

    @WaytowichNeil @GTFOAlleyCat I pay my phone bill 2 weeks late ( never to late for a penalty) because I just pay all on one day. And I only owe half cause I overpay yet today I get a " Hey you're late on your bill" Jesus really @FreedomMobile

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelJonesETC Michael Jones 🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@MichaelJonesETC) reported

    @michivp @freedomsupport @FreedomMobile Yeah, that becomes an ID issue and has to be done face to face unfortunately

  • Amma02020 Amma2020 (@Amma02020) reported

    @FreedomMobile I am annoyed, as Freedom mobile has no technical staff at their westway location, who can solve the issues with their chat features problem with Samsung phones

  • sourlivvy bailey (@sourlivvy) reported

    @FreedomMobile fix ur **** before i kms

  • sunnydevposts Sunny's Game Dev Posts (@sunnydevposts) reported

    @freedomsupport I got a text from someone claiming to be "#FREEDOM MOBILE# Due to a billing erorr, we have issued you a credit. Respond HELP for more info." Is this you guys or a scam caller?

  • Kaushal_Tailor Kaushal Tailor (@Kaushal_Tailor) reported

    @RanadeAarushi @FreedomMobile ohoho... thanks for the this Red Flag, I'll never buy from them! @freedomsupport

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @Amma02020 @FreedomMobile If you're talking about RCS not working properly, temporarily turn it off, then turn it back on. The other way around it to get it working, would be a factory reset (because transfering junk data and settings from your previous device, can cause issues like these to happen).

  • GordinKelowna Gord (@GordinKelowna) reported

    @freedomsupport I just got a text from freedom saying due to a billing error we have issued me a credit. Text help for more info. Scam

  • Kempton Kempton Lam 🇺🇦 🇨🇦 (@Kempton) reported

    @YukariSakamoto @Verizon @VerizonSupport So sorry to hear the continue problems u have w #fail #Verizon when they told u to pay more than u should and then refuse to refund u! P.S. When I had problems with #FreedomMobile, they often drag out the complains, or refunds but they 90%+ do the right things if I kept at it.

  • reaonford Reaon Ford (@reaonford) reported

    @freedomsupport I just got off the phone with your colleagues — they were unable to help me, but thanks for the offer. I was told I would need to turn off my Wifi every time, which isn’t much of a fix.

  • Jianyong Justin Chen (@Jianyong) reported

    @freedomsupport Called CS line twice today to discuss plan upgrade. Both times after taking to loyalty dept for just one minute, it hang up. So frustrated and next time I call), it will be about closing account and I wish they can actually close my account before hanging up!