Freedom Mobile Outage in Kitchener, Regional Municipality of Waterloo, Ontario

@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

@freedomsupport Well it appears you are already aware of the issue... So obviously it's just not me, not much point on individually troubleshooting when it's a network issue... Plus I've already done properly what your going to tell me to do also.

Confused! #iPhoneXSMax on #freedommobile looks to be a very good deal compared to all other providers, However the network Coverage of @FreedomMobile is absolutely poor irrespective of their coverage map on the site. #Rogers #fido #Bell #Telus #koodo

@freedomsupport I need your help with my phone. It is not making any calls. Is there any problems with the network. I am in Kitchener, Ontario

@freedomsupport Please, I need help with my phone, it is not making any calls. Is there any problems with your network? I am in Kitchener, Ontario

@freedomsupport hi, is there any problem with the lines? I cannot perform any calls my phone says is dialing but it cuts the call immediately. Can you please give me some feedback of this occurrence? Thanks

@FreedomMobile you have the WORST customer service & I’m beginning to think you don’t train people at all. I just spent 50 mins on the phone for a mistake YOU made and had NO solution. Joke *** company and my account with y’all is officially terminated. 🖕🏿

@freedomsupport Hi freedom I used to be a freedom customer since the wind days. I unfortunately had to leave Canada for a bit but I didn't want to lose my plan so the loyalty agent gave me a case number so that when I'm back in Canada i could get my plan back.

@freedomsupport customer service is ****.

Hey @FreedomMobile what kind of Mickey mouse operation are you running where your agents can't even tell me which of your stores have a particular device in stock? It's like your actively want to lose me as a customer.

@freedomsupport Well clearly today is a slow day. Your network's been down for the past hour. Not receiving calls or texts.

I just used @freedomsupport on WhatsApp to switch my play to the new 20 gig for $65. They kept my 3 gigs extra I already and didn’t change anything else billing wise. Customer service is A-plus. Also! 23 gigs of data for $65! I feel like I’m robbing someone.

When I went to register with LG my phone that I bought through BestBuy, because your online store ran out of the LG G8X, I made a mistake about my provider because I thought they meant from where I bought it. Could you fix this for me, @freedomsupport ?

@freedomsupport just spent 1h37m with RCS support because support and I thought my "1.5gb promo" plan had unlimited data. Can y'all send a memo "prepaid-only plans don't get unlimited internet" to your people. Sales reps too because she told me it was unlimited when I signed up.

@freedomsupport Could you please look into coverage/quality on Anthony Henday highway in YEG between 100 Ave and Gateway blvd. Tried having a WhatsApp call and quality was terrible at times. Other side was on wifi so I know the issue is with me. Thanks

@freedomsupport IF A CUSTOMER IS LATE WITH THEIR PAYMENT THE LINE GETS CUT....BYT IF YOU GUYS NEED TO DO A REFUND THERE IS NOTHING YOU GUYS CAN SMH HONESTLY WOULD NEVER RECOMMENDED FREEDOM TO ANYONE