Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (48%)

2. 

   Phone (36%)

3. 

   Total Blackout (8%)

4. 

   Wi-fi (4%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• Mariana Ostache (@MarianaOstache) reported 5 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• dantran 🇨🇦 (@dantran88) reported 26 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• dantran 🇨🇦 (@dantran88) reported 46 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• gordon caswell (@gordoncaswell) reported 55 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Yash Makwana (@CAYashMaks) reported 2 minutes ago

  @freedomsupport But your back office is not able to resolve my issue. Then whom should I escalate now?

• Splashyygirl (@tracieannv) reported 3 minutes ago

  @freedomsupport Absolutely Understood! Not sure if it makes sense to have more customers reps on the inside when you could have sent one on the outside to ‘triage’ customers and allow a customer to receive service on the inside. The Oshawa branch customer service needs a review

• Sandra (@sweetangel1936) reported 5 minutes ago

  @freedomsupport I've already called customer service enough times to know nothing will be done once my contract is up I'm leaving and going back to Fido

• Wilson (@WilsonYVR) reported 5 minutes ago

  @FreedomMobile I can't send or receive SMS between Bell Mobility for over an hour, it's midnight now. All avenues of support of closed? What's up with that?

• Yash Makwana (@CAYashMaks) reported 5 minutes ago

  @freedomsupport Your team ain't helping me. Only reply I get is to wait. Whybas a customer should I suffer and wait more, because of your internal logistics issue?

• Carmi Biason (@carmikristin) reported 9 minutes ago

  @FreedomMobile is there something wrong with the network? I can't seem to make or receive calls.

• Steve Ma (@StmakMa) reported 13 minutes ago

  @FreedomMobile Freedom is the most unreliable and inconsistent network I've ever had. Big mistake switching to them. Many dead spots and are charged roaming fees when in Freedom area. Don't waste your money. You get what you pay for. Freedom is crap!!!!

• Jack Chen (@FrontWaveRunner) reported 16 minutes ago

  @freedomsupport I have been contacting you guys since then and again, I was told to wait for 3-5 business days, three times. nothing happens. I tried to cancel the order and buy my phone elsewhere, and again, the answer is no. you tell me what can I do now?

• Yash Makwana (@CAYashMaks) reported 18 minutes ago

  @freedomsupport I told you this is the 3rd week. Customer can't keep on waiting due to your internal mistakes.

• S C (@shitreen) reported 18 minutes ago

  @freedomsupport hey guys, my friends phone isn’t getting any service for any particular reason. Can you help us out?