Freedom Mobile

Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 07/22/2024 22:00

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (36%)

    Internet (36%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (2%)

    Wi-fi (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Ariss, Ayr, Waterloo and Kitchener.

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City Problem Type Report Time
CanadaAriss Phone
CanadaAyr Internet
CanadaAyr Phone
CanadaWaterloo Total Blackout
CanadaKitchener Total Blackout
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • beingSmarttt IamBrand (@beingSmarttt) reported

    @FreedomMobile On chat for 4 hrs with loyalty dept, then on call wasted 2 more hrs to upgrade device. All agents confirmed have noted account,finally after 5-6 hrs hardware upgrade agent said its out of stock n have to visit store n cant guarantee the deal I got. Worst cx service

  • Gamer2Gainz Gamer2Gainz (@Gamer2Gainz) reported

    @FreedomMobile Systems and apps are so bad that when your pay your bill, and it comes out of your bank bank account. Their system says you didn’t pay . So their response is. Pay again and then wait 3-5 business days to have your other payment refunded

  • qaawill Will McGlynn (@qaawill) reported

    @freedomsupport yo. 5 agents I've spoken to today (all useless). 2 online chats disconnected. 3h15 and counting on hold. 1h 29 mins spent online chat. 8 promises broken. $504 taken off my VISA for 2 device upgrades that were never confirmed. Can you guys sort your sh*t out?

  • YuriStoyanov Yuri Stoyanov (@YuriStoyanov) reported

    @FreedomMobile When is 5G actually coming to your network?

  • chere_michelle Chere Michelle (@chere_michelle) reported

    @FreedomMobile Has this expired? As a Freedin customer for several years I had no email to advise of the deal? I clicked the link but no info as to if expired or not.

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.

  • Gamer2Gainz Gamer2Gainz (@Gamer2Gainz) reported

    @FreedomMobile Honestly you guys are the worst in customer care . Tell me something how does it make sense when a customer pays their bill and your system glitches out on the app and then I have to pay again to have my phone line restored ?

  • chaudetfroid Je suis (@chaudetfroid) reported

    @docpickles @FreedomMobile It did this to me months ago. It took 3 payments out if my bank, an still didn't give me my "time". Check your bank to make sure it didn't happen to you. Surely a inconvenience but I now have to go in to get my top-up bcuz they refuse to fix their broken system.

  • Can8dianmade 1smoke2much (@Can8dianmade) reported

    @CRTCeng Why is it legal for me to Purchase a New smart Phone have incoming calls from some country billing my phone bill & YES @FreedomMobile is taking the money from me over this BOGUS **** @crtceng i wanna get a lawyer & i am calling someone from CRTC into court for some info

  • fatihce23 AGA (@fatihce23) reported

    @freedomsupport I have written to your dm as well no single solution... wastage of time only