Freedom Mobile

Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2H.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/04/2026 08:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • joemayo17 Mike Bates (@joemayo17) reported from Toronto, Ontario

    @freedomsupport I haven’t been able to login to my account all day. What’s going on?

  • khwahisharora khwahisharora (@khwahisharora) reported

    Worst decision ever made after moving to @FreedomMobile, these guys just cheat on you. Worst customer service and customer service executives. They quote something else when selling and say something else after its sold.

  • CharlieImperia1 Charlie Chan (@CharlieImperia1) reported

    @FreedomMobile I am unable to top up my prepaid account. Every time I enter the security code it goes back to the login screen. Any help?

  • AndrewL42536268 Leach (@AndrewL42536268) reported

    @TrifGaming @FreedomMobile I never dealt with there customer service. But I can say there service areas are really really bad.

  • vedri_blanc Saint-George (@vedri_blanc) reported

    @FreedomMobile so I owed freedom and paid my bill in full on the 7th of December and @FreedomMobile had the audacity to send my information to the credit bureau knowing damn well I don’t owe them, now lily making it seem as if it’s ******* ok how dare you @FreedomMobile

  • TrifGaming Steven Trifunoski 🔱 (@TrifGaming) reported

    @freedomsupport 2 hours of waiting for nothing and still no problem solved. Absolute trainwreck

  • stuincanada Stuart Payne (@stuincanada) reported

    @freedomsupport my phone indoor voice calls (2 bars signal) is intermittently breaking up in last few days. No change to phone or calling location. Is the extreme cold this week in Calgary SE a factor for telecoms equipment?

  • KingOfTarnished King (@KingOfTarnished) reported

    @TrifGaming @FreedomMobile Ive been using koodo for like 10 years awesome service

  • Kimbo74467683 Kimbo (@Kimbo74467683) reported

    @FreedomMobile seems like the network is down?

  • Jas30317962 Jas (@Jas30317962) reported

    @FreedomMobile Can someone give me a call to refund my money as freedom never provided the services to me properly? I have been told that you port the number to the other company, so we can't refund? 5 months, 5+ tickets with your team, no issue resolved.