Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Phone (49%)

2. 

   Internet (35%)

3. 

   Total Blackout (9%)

4. 

   Wi-fi (7%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• gordon caswell (@gordoncaswell) reported 9 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• dantran 🇨🇦 (@dantran88) reported 32 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• dantran 🇨🇦 (@dantran88) reported 50 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Keisha A (@a71163741) reported a minute ago

  @FreedomMobile @freedomsupport I’ve received the WORST customer service both instore and on the phone. Over a week I’ve been trying to upgrade my phone and plan and have been given nothing but the run around.

• bikku (@bikku88) reported a minute ago

  @freedomsupport I never got reply back despite providing personal info

• Susan Smarz (@SueSmarz) reported 2 minutes ago

  @freedomsupport It doesn’t seem like normal protocol to me when I have spent over 6 plus hours on the phone plus having to go to a Freedom store for security issues that keep happening over and over again. Last time I was credited why not this time?

• . (@cardamommami) reported 2 minutes ago

  Wow, I think @FreedomMobile may have the worst service. Tried to upgrade my phone went to the store they refused to help, went online and they also refused to help. Guess no upgrade for me and no more money for them! 🥰

• Sagar potdar (@potdarsagar1234) reported 7 minutes ago

  @TomSweetwater @freedomsupport Hello, I am also facing issue, not getting network coverage on new sim. Please help.

• #WestCoastBestCoast (@WestCoast_Lefty) reported 10 minutes ago

  @freedomsupport Lolol no that won't be happening. We've been fighting with y'all to fix your **** for years now, at this point we're ready to pull the plug and go elsewhere.

• walid (@wasaleh) reported 10 minutes ago

  @FreedomMobile very bad experience with your support team. being a customer for 12 years ! and was not just treated badly, the agent insisted that i am not authorized on my own account ! and without my consent locked me out !

• Jessica (@LonghugJessica) reported 13 minutes ago

  @freedomsupport It took me 200 pages of reading to find one line that said, "If a telecomm provider, aside from billing issues, has provided reliable as outlined service they shall not fail on their banking as guaranteed by the government of said said nations, signed

• yeah (@nexlk) reported 13 minutes ago

  @FreedomMobile why do accounts get put into 4 month upgrade lockout for late payment? And why isn't this made clear in the payment due SMS? I don't use pre auth because I want to see the payment amount each month. I assumed the worst case was a late fee.

• Toyomi (@toyomiwuu69) reported 13 minutes ago from Brampton, Ontario

  @FreedomMobile my voice services is not working. Is there a network outage