Freedom Mobile

Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2C.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/23/2025 14:45

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • DhavalParmar1 Dhaval Parmar (@DhavalParmar1) reported

    @freedomsupport I acknowledge that it can take time but i called you guys 2-3 times and every time I’ve called they promise me it will be done in an hour or so but no outcome yet.i can’t waste my time every day like this. I need solution now

  • AliG986 AliG (@AliG986) reported

    @FreedomMobile @FreedomMobile just announcing this news for the sake of publicity and not connecting the actual call doesnt help!!! More than an hour on the line but just a music keeps playing. Didn’t even help!

  • oguzhancihan Cihan Oğuzhan (@oguzhancihan) reported

    @FreedomMobile I can't find the words to describe the great disappointment we experienced with my close relative who has been your loyal customer since 2014. We had a lousy experience at your 444 Yonge St. branch with stupid employees and crazy store manager! THANKS (!)

  • alhijay Dr. abduqadir alhijazy (@alhijay) reported

    @freedomsupport Since yesterday, I have been communicating with Freedom (647..99776) team without result Just more questions from staff: in fact no any result!!? I moved to Stratford, Internet Data it’s not working! Can you help pls.? Thanks

  • InfamousCaCster crying ryan (@InfamousCaCster) reported

    **** #shawpasspoint and the ***** @FreedomMobile for this ****. On another note. iPhone actually sucks. Get over it fanboys and girls. Terrible over priced product that is no longer the benchmark and has not been for years.

  • ZahraMozami Zara MG (@ZahraMozami) reported

    @FreedomMobile @redcrosscanada #MahsaAmini support Iranian-Canadian please.

  • DennisS13387298 Dennis Simiyu (@DennisS13387298) reported

    @FreedomMobile @FreedomMobile, your customer representative did hang up on me. Worst treatment so far.

  • PooyehRozhyar Rozhyar pooyeh (@PooyehRozhyar) reported

    @FreedomMobile Please waive call/text charges from Canada to Iran. Due to internet disruption we cannot contact our loved ones. This is your share to support"freedom". #IranProtests2022 #MahsaAmini #مهسا_امینی

  • jasondasers Jason (@jasondasers) reported

    @FreedomMobile I can’t make a call, it was a music in the begging and right now receive this message: you don’t have sufficient funds in your account or can’t make call Atm. How do I activate that or fix?

  • iambrdy BRDy (@iambrdy) reported

    @freedomsupport So, spending too much time texting back & forth and another 15 minutes on the phone to get ZERO resolution and another "our system is down right now" response is not good customer service. I've been a customer for 6 years & now I have to look at other services.