Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Phone (54%)

2. 

   Internet (34%)

3. 

   Total Blackout (8%)

4. 

   Wi-fi (4%)

5. 

   E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• dantran 🇨🇦 (@dantran88) reported a minute ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• dantran 🇨🇦 (@dantran88) reported 8 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• gordon caswell (@gordoncaswell) reported 9 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• said akuda (@said_ibro) reported 5 minutes ago

  @freedomsupport Why your internet is not working

• Dr.Naveen Parmar (@Naveenprmr) reported 11 minutes ago from Clarington, Ontario

  @FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.

• Digital Dolphin (@digitaldolphin) reported 11 minutes ago

  @IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!

• Behroze666 (@behroze666) reported 12 minutes ago

  I was doing uber and now I can’t do it. My whole night is wasted. @FreedomMobile definitely need a compensation for that. Didn’t expect this from you. I was a proud freedom mobile customer since 3 and a half years.

• Jowita Bydlowska (@happynotsad1) reported 14 minutes ago

  I've been on the phone with @FreedomMobile to try to resolve an issue of having my phone connected to a U.S. network (for which I paid for) so I can use it. It's been SIX hours, FOUR agents and this is literally my vacation now, being a karen and trying to solve this. #badservice

• Ira Kates (@IraKates) reported 15 minutes ago

  @freedomsupport ...ok. but you are wasting money. You are serving me an ad for a Pixel 6a when I am reading it on a pixel 6 xl. I am not the customer, hence me saying you are wasting ad budget.

• Sidhak Goraya (@sidhak_goraya) reported 16 minutes ago

  @freedomsupport Mobile internet is not working

• Eddie (@edditingy) reported 19 minutes ago

  @FreedomMobile Your page to log into MyFreedom account is down and the app doesn’t work atm. Do you know what’s happening?

• Dr.Naveen Parmar (@Naveenprmr) reported 20 minutes ago

  @freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.

• Agara Music (@agaramusic) reported 23 minutes ago

  @FreedomMobile why is our data service so terrible lately? The Rogers fiasco?