Freedom Mobile outages and service status in Kitchener, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  RJM123 (@R0J0MI123) reported 8 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  dantran 🇨🇦 (@dantran88) reported 19 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• 
  Mariana Ostache (@MarianaOstache) reported 27 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• 
  gordon caswell (@gordoncaswell) reported 30 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• 
  dantran 🇨🇦 (@dantran88) reported 46 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• 
  Carol (@Carol18358107) reported 52 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  This Is a Collective (@thiscollective) reported 7 minutes ago

  . @FreedomMobile - I have 4 phones / internet and tv with Freedom - been a customer since it was WIND - like 15 years. Your TV app is failing after its latest update. At the very least you could email customers to say 'we are having an issue'.

• 
  Merry Merry 🇯🇲🇯🇲 (@onespaintown) reported 9 minutes ago

  @FreedomMobile please investigate your outsourced employees as one or more of them are sending scam text with links. These text only started coming after reaching out to your support team after a double payment off my credit card a few months ago

• 
  Business Analysis Coach CBAP® 🇨🇦🇳🇬 (@MissPragmatic) reported 11 minutes ago

  Hello @FreedomMobile I bought an IPhone XS Max from you as a customer and have since paid off the phone however the phone is till locked to freedom mobile after all these years. I have visited your service center and called tech support countless times.

• 
  layla (@MAKHKHKHKHZOUMI) reported 13 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  Allen (@RealAllenTV) reported 14 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Jules 🦋 (@juliewarman) reported 14 minutes ago

  @FreedomMobile I have to say I went to upgrade my phone at your South Surrey BC location on the weekend and it smelled so terrible in there I couldn’t even stay in the store and had to leave. I don’t know if it was a customer or an employee, but the smell was absolutely atrocious.

• 
  Joe bala (@joebalacan) reported 15 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Brian (@BrianFH2) reported 20 minutes ago

  For those interested, although @FreedomMobile claims to offer 5G+ service, they do not. #Toronto #Ontario

• 
  MJ (@MJ01311976) reported 20 minutes ago

  @FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again! No more talks! Folks - do not sign with FreedomMobile especially the prepaid services.

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 21 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?