Freedom Mobile

Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/16/2026 15:55

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Fiona04201414 Fiona (@Fiona04201414) reported

    @TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!

  • Fiona04201414 Fiona (@Fiona04201414) reported

    @TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!

  • Graham_CGY Graham_CGY (@Graham_CGY) reported

    @daviest @freedomsupport @Shawhelp My freedom lte ip is showing in Toronto... Thats why I can't watch the game... WTF Freedom????

  • WindowLix Window (@WindowLix) reported

    @freedomsupport Can't send any SMS/Text messages, is your network down?

  • BoydRaider Raider Boyd (@BoydRaider) reported

    Well @Rogers is having an outage across the country. To all the people with Rogers who said @FreedomMobile would suck. When would you like my referral code? #rogersoutage #rogers #Canada

  • Tiasenpai_TTV Tia Senpai (@Tiasenpai_TTV) reported

    I have yet to have a good customer service experience with them, literally the most user unfriendly phone company that exists @FreedomMobile

  • mzmarie_anne marie__anne (@mzmarie_anne) reported

    @FreedomMobile I chose to upgrade my phone and to stay with your service. As a reward I am charged $30 connection fee. I’m so disappointed

  • DomChrisOwens Dominic Christian Owens (@DomChrisOwens) reported from Kingston, Ontario

    @johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.

  • af__michael Michael (@af__michael) reported

    @freedomsupport what’s wrong with your cell service. Calls don’t work

  • veronicag0225 ᏉᎬᏒᎾᏁᎥᏟᎪ🍂 (@veronicag0225) reported

    @freedomsupport my texts won't send, help please! :)