Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (18%)
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Wi-fi (7%)
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Total Blackout (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Shep's Subdivision and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Washington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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Mariana Ostache
(@MarianaOstache) reported
from
Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.
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Carol
(@Carol18358107) reported
from
Kitchener, Ontario
@freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers
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gordon caswell
(@gordoncaswell) reported
from
Kitchener, Ontario
@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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VICKY AGARWAL
(@VICKYAG38587148) reported
@FreedomMobile Hi. I am currently using the postpaid plan. I would like to change to prepaid. I am currently outside Canada. I tried calling the international freedom customer care number but it's not in service. What am I supposed to do?
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lilprince
(@llilprince) reported
@FreedomMobile garbage *** company.
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Jon
(@Jon49071940) reported
@freedomsupport Not something you can test obviously, but we are not sure if we could even make an emergency call if needed?. Last outage was 47 continuous hours, hopefully nobody has any issues during this time.
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Andrew Bardyn
(@abardyn71) reported
@freedomsupport Why is my service off, when im under my credit limit?
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ℕ𝕒𝕥𝕙𝕒𝕟𝕐𝕐ℂ
(@nathanyyc) reported
@freedomsupport @Jon49071940 Is the Freedom "My Account" down? It keeps timing out, but my Internet works and I want to pay my bill.
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Shiwangi Singh
(@iamshiwangis) reported
@TTChelps @tconnect I use @FreedomMobile but have received any network in the running subways
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Just a heads up, I don't know how your support folks see it on their end, but you may want to send a communique regarding whatsapp - if they need to send text containing stuff like _ or *, they should use ``` <content> ``` or it will bold or just alter format.
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Katie
(@k_4tie) reported
@FreedomMobile spoke with multiple different people at cust service about a rep that failed to cancel a phone plan, continued to charge me without any notice. Anyone care about this?
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Bennett
(@bennettchin) reported
@FreedomMobile Very disappointed in your customer service. Phone line suspended & spoke w/ 2 different CSR & both gave different reasons for suspension. Asked what is actual monthly fee & neither could give a response. Such a simple question. #poorservice #fail
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Sandra
(@sweetangel1936) reported
@freedomsupport I'm tired of dealing with customer service been trying to get an issue resolved since around November or December and I keep getting the runaround and the fact that I cannot speak to someone higher then customer service is absolutely ridiculous and UNACCEPTABLE