Freedom Mobile

Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2C.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/11/2025 14:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • StinsonAF Adriana (@StinsonAF) reported

    @freedomsupport having issues sending MMS. Anything down?

  • itsmejc2011 joe mason (@itsmejc2011) reported

    @Crackmacs @koodo @FreedomMobile Freedom doesn't have service outside of calgary? What are your thoughts on this?

  • KeilKeri Keri Keil (@KeilKeri) reported

    @freedomsupport Really! Been on a call for 3 hrs trying to get a bill resolution and supervisor and agents were of no help. I will be porting my service over to Rogers tomorrow after 8/9 years with Freedom/Wind mobile.

  • Belib16 Belibra (@Belib16) reported

    @freedomsupport is freedom having issues in the edmonton area? I can't seem to text out and neither can other family members using freedom. Calls are still working and internet seems to be working as well.

  • letsgetout YourMaster (@letsgetout) reported

    @FreedomMobile We had an absolutely horrible nightmare experience yesterday at a store we called the centre but no one cares.. with freedom the power is with the store rather than the franchise. After hard credit check and paying our tab and standing for 2 hours we were lied to about price..

  • virtuous_sloth Bruce Elrick (@virtuous_sloth) reported

    @Crackmacs @BradHenke2 From what I can see, Shaw is leveraging the Freedom LTE network. I was on Freedom from when they were WindMobile, back in the dark days before Calgary upgrades. I moved 4 lines from FreedomMobile to ShawMobile using the $15/line-month but discounted to $0 and just pay by the GB.

  • Takinagrumpy T.J. Smola (@Takinagrumpy) reported

    @FreedomMobile my texting has been down since 6pm christmas day everything else works fine. Anyone else have this issue?

  • KWAdamJ Adam Jackson (@KWAdamJ) reported

    @freedomsupport Merry Christmas! Any issues with text messages today? Just got a new phone and text messages won’t send at all. iMessage is fine, but SMS won’t send.

  • liaaaxo_ rude gyal 🇬🇾 (@liaaaxo_) reported

    @freedomsupport @FreedomMobile is literally the worst company I’ve ever had to deal with.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @FreedomMobile I don't suppose there's a way to see if a phone is in-stock online without needing a login? Alternatively, what sort of process do you guys do for stock, anyhow? Like, if something goes out, should it *theoretically* come back in, etc...?