Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (32%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map Near Kitchener, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Wi-fi	10 days ago
Kitchener	Internet	2 months ago
Kitchener	Phone	4 months ago
Kitchener	Internet	9 months ago
Cambridge	Internet	9 months ago
Cambridge	Internet	9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  dantran 🇨🇦 (@dantran88) reported 4 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• 
  RJM123 (@R0J0MI123) reported 9 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  dantran 🇨🇦 (@dantran88) reported 10 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• 
  Mariana Ostache (@MarianaOstache) reported 14 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• 
  gordon caswell (@gordoncaswell) reported 43 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• 
  Carol (@Carol18358107) reported 49 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tossable Digits (@TossableDigits) reported 5 minutes ago

  Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

• 
  Londonont lowincome (@Karen28427210) reported 5 minutes ago

  @freedomsupport hi im London Ontario is there any issues in the area my service is not working good slow?

• 
  David (@My_Solo_Life) reported 7 minutes ago

  @FreedomMobile I have an issue with the staff at one of your mall kiosks in Burnaby BC I would like to talk about this with someone at head office.

• 
  Tossable Digits (@TossableDigits) reported 8 minutes ago

  @freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM

• 
  JP Virdi (@JPSinghVirdi) reported 8 minutes ago

  @freedomsupport very bad service - you guys are thief - Jatinder Pal Singh -6472326034

• 
  RM (@rrmortiss) reported 11 minutes ago

  @freedomsupport This needs to be promoted more. I thought Freedom had horrible coverage and was going to switch back to Rogers until I set this up. It's been great now.

• 
  Adeel (@Adeel56418267) reported 14 minutes ago

  @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

• 
  Marisa (@Marisa98974297) reported 14 minutes ago

  @FreedomMobile I LOVE having to call 7 times in the past month as my card keeps getting charged unlawfully and the response I get is “we may call you back in a week, we may not - no guarantee” LOL at your customer service.

• 
  J Carlos H E (@JCHorEll) reported 15 minutes ago

  @freedomsupport This is everyday, if you need to put more towers... do it! I cannot go to White Rock, because I immediately turn into roaming. How is it that American service providers have a strong signal in Canada, and Canadian Freedom doesn’t?

• 
  The Real Jesus (@therealLarrBear) reported 16 minutes ago

  @FreedomMobile Freedom is horrible. Do not do it