Freedom Mobile Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Kitchener come from postal codes N2C.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Kitchener, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 06: Problems at Freedom Mobile
Freedom Mobile is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Total Blackout (6%)
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Wi-fi (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Washington |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Kitchener, Ontario
Latest outage, problems and issue reports in Kitchener and nearby locations:
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gordon caswell
(@gordoncaswell) reported
from
Kitchener, Ontario
@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.
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Mariana Ostache
(@MarianaOstache) reported
from
Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Lettie Lee
(@I_luvspice) reported
@freedomsupport It’s 7:16 AM and the service is still unavailable. This is deliberate. U guys cut off service to my phone as well and shouldn’t have done so until tomorrow respectfully as that’s the last day to pay. I’m going to report this issue to the CRTC as well. U caused the inconvenience
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George Georgik
(@BGeorgik) reported
@FreedomMobile Someone from your support finally changed my plan and we'll see if I start getting charged properly starting next month. Also, one of your support reps named Elmar said that the charges were legit and refused to help. Thought you should know that and hopefully you'll take actions
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Rick Barnes
(@queerthoughts) reported
from
Lanark Highlands, Ontario
@ColonelAngus17 @Bell @FreedomMobile I have very poor coverage at the farm. I get some at times but its not reliable at the farm. The big three are the only carriers. If I were just in Toronto, freedom mobile would be good. The Big three screw us all.
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degeneroach.eth
(@degeneroach) reported
@freedomsupport Well, for starters - your whatsapp support it's ridiculous. Don't even think you're trying on that one.. I've bought roaming packages without being able to actually use them? I think I spent 90$ on an international 10 day package and missed an entire day cuz it didn't work
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Yash Kotecha
(@YashKot41144863) reported
@FreedomMobile Freedom mobile is too bad, can’t even open My account right now. Without crossing border they are charging me international roaming. Bullshit! Get your thing together or will have to fight the lawsuit.
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factor
(@shaFCTOR) reported
@freedomsupport @robertmanship why do your customer service representatives hang up when i tell them i want to cancel?
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Karan Ghia
(@GhiaKaran) reported
Absolute shambles @FreedomMobile services. Initially I was told of getting the new member fee waived off, and hence decided to change to freedom. But now, 2 months in, the fee has not been waived off and customer service providers say that it’s not written on my contract.#Shame
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Jin
(@jinblm) reported
Just experienced the worsttttt customer service everrrr @FreedomMobile
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degeneroach.eth
(@degeneroach) reported
@freedomsupport Also wtf is with only being able to buy 1 specific top up a month?
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George Vermeulen
(@VermeGeo) reported
@freedomsupport I've lost all service this morning for some reason. Is there a network outage in Southern Ontario I should know about?