Freedom Mobile

Freedom Mobile Outage Report in Niagara Falls, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Niagara Falls, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Niagara Falls, Ontario 11/20/2025 16:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map Near Niagara Falls, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Thorold.

Loading map, please wait...
City Problem Type Report Time
CanadaThorold Internet
CanadaSt. Catharines Phone
CanadaNiagara Falls E-mail
CanadaSt. Catharines Phone
CanadaSt. Catharines Phone
CanadaSt. Catharines Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Niagara Falls, Ontario

Latest outage, problems and issue reports in Niagara Falls and nearby locations:

  • hollygabel Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

  • s4shams Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

  • AFHenley AF Henley (@AFHenley) reported from St. Catharines, Ontario

    @freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

  • XxCarsten72xX H.C.Sprung 🇨🇦 (@XxCarsten72xX) reported from St. Catharines, Ontario

    @freedomsupport How many hours are you down for "scheduled maintenance"? I'm trying to to p up my account and can't access anything? Should this not be done in the middle of the night when there is less traffic? Running past 7am is really poor planning and an inconvenience.

  • Technoweenie1 Bryan Biller (@Technoweenie1) reported from Welland, Ontario

    @freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanJonahOF Jordan Jonah (@JordanJonahOF) reported

    @freedomsupport I've now been disconnected FOUR TIMES on The Freedom website trying to order a sim card and sign up for services. I'll literally be in the middle of typing a message and they disconnect. Piss poor customer service, AWFUL first impression. I'll have to go elsewhere

  • cardamommami . (@cardamommami) reported

    Wow, I think @FreedomMobile may have the worst service. Tried to upgrade my phone went to the store they refused to help, went online and they also refused to help. Guess no upgrade for me and no more money for them! 🥰

  • a71163741 Keisha A (@a71163741) reported

    @FreedomMobile @freedomsupport I’ve received the WORST customer service both instore and on the phone. Over a week I’ve been trying to upgrade my phone and plan and have been given nothing but the run around.

  • JanCarloPonce Jan Carlo Ponce (@JanCarloPonce) reported

    Be careful with @FreedomMobile you contract a plan, they offer you the service and you end up paying 200% more at the end of the month

  • potdarsagar1234 Sagar potdar (@potdarsagar1234) reported

    @freedomsupport hello, argent confirmed my imei and postal code are compatible to freedom mobile. But after payment and activation, i am still not getting network. Please help.

  • bikku88 bikku (@bikku88) reported

    @freedomsupport I never got reply back despite providing personal info

  • wasaleh walid (@wasaleh) reported

    @FreedomMobile very bad experience with your support team. being a customer for 12 years ! and was not just treated badly, the agent insisted that i am not authorized on my own account ! and without my consent locked me out !

  • AshleyTurnbul20 Ashley Turnbull (@AshleyTurnbul20) reported

    Hey @freedomsupport I requested my old auto pay setup and number to be removed - you have still debited my account for 3 months after this request, every time I phone customer support they tell me it is removed and cancelled but I am still being debited! WTF is going on?

  • LonghugJessica Jessica (@LonghugJessica) reported

    @freedomsupport Hi, It's not a concern you need to honor your tv commercial and salespeople. Look, if you're financially in trouble the government under Trudeau hears that from every telecomm Company. seems a loser's game. he issued huge funds for Bell, Telus, Rogers and YOU collect money

  • WestCoast_Lefty #WestCoastBestCoast (@WestCoast_Lefty) reported

    📱 How does @kevinbacon have phone service on knowhere when my partner doesn't even have phone service on the couch? #FreedomSucks @FreedomMobile #GotGHolidaySpecial #GuardiansoftheGalaxyHolidaySpecial