Freedom Mobile

Freedom Mobile Outage Report in Niagara Falls, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Niagara Falls, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Niagara Falls, Ontario 02/06/2026 09:45

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Niagara Falls, Ontario

Latest outage, problems and issue reports in Niagara Falls and nearby locations:

  • hollygabel Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • s4shams Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

  • AFHenley AF Henley (@AFHenley) reported from St. Catharines, Ontario

    @freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • Technoweenie1 Bryan Biller (@Technoweenie1) reported from Welland, Ontario

    @freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • laxboysmom nevermindSH (@laxboysmom) reported

    Never use @FreedomMobile they took one hour to cancel my service over messaging because they say they cant do it in store. Then said it would take 24-48 hours to unlock it! What????

  • SueinDurham Patsy ****** (Sue IRL) 🇨🇦 (@SueinDurham) reported

    @freedomsupport Thanks, I tried that. They ignore emails about wanting to cancel.

  • theFTSguy Red Crow (he/him) (@theFTSguy) reported

    @FreedomMobile And drop that awful, predatory American device protection company you sell on the side. Otherwise, I am happy with plans and services ...

  • ektachadha85 ekta chadha (@ektachadha85) reported

    @FreedomMobile : What pathetic services you have. I logged a complaint with CCTS against you and your term is negotaiting non stop with such delayed response. You guys changed the plan and bound me to 2 years contract.I will take this up and fight against your team for lying.

  • scientistvickie Vickie (@scientistvickie) reported

    @Leenerrr I was so excited when I initially learned about this from you on some other tweet. Sadly, my provider @freedomsupport does not offer it. The spam calls are getting so bad lately (5+ per day) that I'm considering paying more to go to a different provider just for call control.

  • ERothdeutsch Ethan Rothdeutsch (@ERothdeutsch) reported

    @freedomsupport my LTE+ speed is hitting highs of only 5mbps all day? And I have full bars and Multiple resets fix nothing even with no apps open or in background using Internet.

  • Mr1Nice_Guy Mr. Nice Guy (@Mr1Nice_Guy) reported

    @freedomsupport Thanks. Will give the workarounds a try. Do you have recommendation for a signal booster I can install at home?

  • svanheyningen7 Sonya van Heyningen (@svanheyningen7) reported

    @FreedomMobile Trying to cancel my phone (BECAUSE I MOVED TO THE US) and your customer care rep just had the nerve to try and convince me to switch to a yearly plan or find someone else to take over my phone number. Better believe I'm gonna spread the word #unprofessional

  • CandyarseYEG Candyarse (@CandyarseYEG) reported

    @FreedomMobile I cancelled my service with you in August. It’s not December, where the heck is my cheque because I had a credit upon cancelling? Y’all making the paper to print that **** on or what?

  • eliizabethxoxx єℓιzαвєтн ✨ (@eliizabethxoxx) reported

    @FreedomMobile you guys are SHARKS. You don’t care whatsoever about your customers & have the WORST billing service I’ve ever experienced. Not only do I pay a bunch of $ for **** service but on top of that your company has the nerve to not even provide any time to pay off a bill.