Freedom Mobile Outage Report in Niagara Falls, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Niagara Falls, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Niagara Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Niagara Falls, Ontario
Latest outage, problems and issue reports in Niagara Falls and nearby locations:
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Chelsea
(@chelseacriddell) reported
from
St. Catharines, Ontario
@FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.
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Inderpreet Singh
(@IAmInderdhot) reported
from
St. Catharines, Ontario
I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2
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AF Henley
(@AFHenley) reported
from
St. Catharines, Ontario
@freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.
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Alexander Toth
(@UntilTheNextTee) reported
from
St. Catharines, Ontario
"Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake
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Shams AbuBakr
(@s4shams) reported
from
St. Catharines, Ontario
@FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.
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Bumbling Tourist
(@hollygabel) reported
from
St. Catharines, Ontario
@freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff
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Bryan Biller
(@Technoweenie1) reported
from
Welland, Ontario
@freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Bonter
(@justinbonter) reported
@freedomsupport My biggest issue is I feel ripped off. I bought two phones. So we have three in our family now. I bought two for my kids for Christmas and freedom said they would credit the Account and start the billing on Christmas Day when my kids get them. Nope I got charged for an extra $200
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nisha byfield ✨
(@_plainxjane) reported
Paying $45 when you upgrade your phone has to be the biggest scam. I’m legit already a customer, and I have the same number… what could you possible have to do that would warrant an additional $45? Phone bills are already not cheap like let me keep my money @FreedomMobile 🙄
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nevermindSH
(@laxboysmom) reported
Never use @FreedomMobile they took one hour to cancel my service over messaging because they say they cant do it in store. Then said it would take 24-48 hours to unlock it! What????
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Mr. Nice Guy
(@Mr1Nice_Guy) reported
@freedomsupport Thanks. Will give the workarounds a try. Do you have recommendation for a signal booster I can install at home?
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Sonya van Heyningen
(@svanheyningen7) reported
@FreedomMobile Trying to cancel my phone (BECAUSE I MOVED TO THE US) and your customer care rep just had the nerve to try and convince me to switch to a yearly plan or find someone else to take over my phone number. Better believe I'm gonna spread the word #unprofessional
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Jason
(@therealb0wser) reported
If I'm already logged in through 2FA, why can't I update my own address information? If the expectation is that I'm going to call Customer Care or visit a store, I'm just... not going to bother doing that. @FreedomMobile
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BennyBlanq
(@BennyBlanq) reported
WHY ******** DID A @FreedomMobile REP GO IN MY ACCOUNT WITHOUT MY CONSENT AND CHANGED MY ****** PLAN. THATS A BREACH OF CONTRACT!!!
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A
(@fifithekid) reported
nah wind couldnt let me have my number for a second longer!!! yall gave it away to the first brokie that came around @FreedomMobile as a loyal customer of over 30 years i am appalled at ur behaviour!!!
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Chris Sturwold (he/him/drummer)
(@SkipIsChris) reported
@MichelletypoQ @freedomsupport The only thing "ded" is Freedom's customer service. Shady AF.
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Candyarse
(@CandyarseYEG) reported
@FreedomMobile I cancelled my service with you in August. It’s not December, where the heck is my cheque because I had a credit upon cancelling? Y’all making the paper to print that **** on or what?