Freedom Mobile outages and service status in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Occasional Transport (@OccTranspo) reported 2 minutes ago from Ottawa, Ontario

  @freedomsupport Is there an outage in Bayshore, Ottawa? I can't seem to get any phone calls to connect and I can't access voicemail.

• 
  Sofia Heaux (@HeauxSofia) reported 9 minutes ago from Ottawa, Ontario

  If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile

• 
  Ada Provenzano (@AdaProvenzano1) reported 15 minutes ago from Ottawa, Ontario

  @freedomsupport My phone is not working! I tried 611 and it won't answer.

• 
  Ruth Lee (@ruthirwinlee) reported 15 minutes ago from Ottawa, Ontario

  @FreedomMobile You charged me for a call made from my Kanata home to Hamilton. When texting with support today, the first person said I called from an area that gets Nationwide Calling and asked for my postcode. The second person said I had called a national no.

• 
  March Brizzy fo Shizzy (@north_fam_BP) reported 18 minutes ago from Ottawa, Ontario

  @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

• 
  Klavishk (@Klaviishk) reported 29 minutes ago from Ottawa, Ontario

  @freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.

• 
  Sofia Heaux (@HeauxSofia) reported 34 minutes ago from Ottawa, Ontario

  @freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.

• 
  𝔴𝔞𝔯𝔯𝔢𝔫 🎃 (@warrenisweird) reported 34 minutes ago from Ottawa, Ontario

  @FreedomMobile, I'm supposed to be on call for work tonight but yet, there seems to be a network issue and I can't call out or answer calls — any idea what's going on or if it'll be back sooner than later?

• 
  Alexis Reid (@PhillipReid17) reported 36 minutes ago from Ottawa, Ontario

  @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

• 
  Martin L 李蔭庭 (@zephyr064) reported 37 minutes ago from Ottawa, Ontario

  @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

• 
  Martin L 李蔭庭 (@zephyr064) reported 45 minutes ago from Ottawa, Ontario

  @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

• 
  Alexis Reid (@PhillipReid17) reported 46 minutes ago from Ottawa, Ontario

  @freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.

• 
  Trish Caron (@pinkpamplemoose) reported 48 minutes ago from Ottawa, Ontario

  @freedomsupport Im not getting LTE.. just nationwide 3G.. alternating between that at no service.. in Ottawa not rural

• 
  Yak (@Turkish_Tank) reported 52 minutes ago from Barrhaven, Ontario

  @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rehan (@wawast) reported 5 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 11 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  Alex Blanchard (@Alexblanchard67) reported 15 minutes ago

  @JonFraserTF @TELUS I switched to @FreedomMobile for home and mobile last year. Cut my bill in half and don't pay roaming fees. The service has been the same as Rogers I had before. Highly recommend

• 
  rui (@allfeteinc) reported 16 minutes ago

  @FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?

• 
  James Robb (@jameser78) reported 18 minutes ago

  @FreedomMobile I got home internet from you guys mid February and it was decent, but since my payment from March went through it's been horrible. Its like 90s dial up speeds with things not working. What do I do?

• 
  Greg (@pcguy8088) reported 19 minutes ago

  @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

• 
  Duster (@dustkrei) reported 24 minutes ago

  @FreedomMobile your cell coverage is so awful since switching to your service my phone is basically useless unless I am on wifi. It’s horrible. SOS mode constantly and we’re 10 min from a city.

• 
  Nathan Armani | Researcher | 🇨🇦 (@nathan_armani) reported 27 minutes ago

  Honestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better

• 
  manish midha (@midha_manish) reported 27 minutes ago

  @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

• 
  Stephanie the alchemist (@Stephdalchemist) reported 28 minutes ago

  @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?