Freedom Mobile

Freedom Mobile Outage Report in Ottawa, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Ottawa, Ontario 01/28/2026 16:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Ottawa and Nepean.

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City Problem Type Report Time
CanadaOttawa Phone
CanadaOttawa Internet
CanadaOttawa Internet
CanadaNepean Internet
CanadaOttawa Internet
CanadaNepean Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

  • north_fam_BP March Brizzy fo Shizzy (@north_fam_BP) reported from Ottawa, Ontario

    @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • avisekhg Avisekh Ghosh (@avisekhg) reported

    @freedomsupport No worries, I have transferred my loyalty… you lost a loyal customer! Try improving your network outside GTA and stop showing you have 4G across! @FreedomMobile

  • createtolove08 Mandy (@createtolove08) reported

    @freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @Freedom to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.

  • LBDFHa .. (@LBDFHa) reported

    @FreedomMobile Hi, I've been a customer since high school 6 years ago, I have gotten my phone lost in a parking lot and need to find it. can you help me locate it, it's on and so is my mobile data. Please I REALLY need help if anyone reading this can help me with a solution

  • RahulChakarvar6 Rahul Chakarvarti (@RahulChakarvar6) reported

    @FreedomMobile u guys don’t issue receipts for payment made on prepaid account? Isn’t that a violation of law as every electronic transaction u need to provide your customers with a receipt. Will be suing u in court of law and claim damages for unlawful conduct.

  • createtolove08 Mandy (@createtolove08) reported

    @freedomsupport You don't have the ability to address my concerns @FreedonMobile as your "service" reps told us multiple times. The continued bot replies are not helpful either.

  • Cricrifi Cristina (@Cricrifi) reported

    @freedomsupport She tried that multiple times and it didn’t help with connectivity.

  • SkaterGq Breakyou (@SkaterGq) reported

    @freedomsupport Yes, it is frustrating to have your phone service suspended on a Sunday morning two weeks before my first bill payment is even due because YOU overcharged my account.

  • rhubarbcakes Ruby (@rhubarbcakes) reported

    Hey @FreedomMobile your customer service do be trash tho

  • xRebelLawx RebelLaw (@xRebelLawx) reported

    @freedomsupport phone is dying and thought I'd upgrade to a new one but your site requires credit card info on an already existing customer.... I don't own a credit card, have never needed one for upgrading my phone before ...

  • createtolove08 Mandy (@createtolove08) reported

    @freedomsupport You don't have the ability to address my concerns @FreedomMobile as your "service" reps told us multiple times. The continued bot replies are not helpful either.