Freedom Mobile

Freedom Mobile Outage Report in Ottawa, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Ottawa, Ontario 11/24/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Ottawa, Gatineau and Nepean.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Phone
CanadaGatineau Internet
CanadaNepean Phone
CanadaOttawa Phone
CanadaOttawa Internet
CanadaOttawa Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.

  • north_fam_BP March Brizzy fo Shizzy (@north_fam_BP) reported from Ottawa, Ontario

    @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

  • Turkish_Tank Yak (@Turkish_Tank) reported from Barrhaven, Ontario

    @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Melie_C22 Melissa C (@Melie_C22) reported

    Switched from @FreedomMobile to @koodo because freedom doesn't have service in small towns and was cheaper at koodo for more data, just to realize I barely have service in Peterborough which seems to be a pretty big city 🤨 one bar and finicky data is pretty ******.

  • Northern_Ron KeCo9804 (@Northern_Ron) reported

    @freedomsupport your customer service is absolutely horrible. I phone the number that just beeps. I go through live message no response.

  • NickRunyeard Nick Runyeard (@NickRunyeard) reported

    @DownStatus: you (re)published a Tweet I authored about @FreedomMobile. However, you failed to acknowledge the context of my Tweet, and you're using it to promote your service. Remove it please. Thank you.

  • Smiffster73 Martin Antony Smith (@Smiffster73) reported

    Credit where credit is due, great customer service and follow up from @FreedomMobile Hoping that doesn't change after Rogers gets their ugly awful claws into you...

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile @FreedomMobile has the worst service

  • TotvsTvvsEgoSvm Mathieu (@TotvsTvvsEgoSvm) reported

    @FreedomMobile Too bad it's still an iPhone though

  • Winner2681 winner2681 (@Winner2681) reported

    @FreedomMobile Hello, I turned roaming on and came to India but it is not working here. Please help ASAP. I need urgent help

  • TiffanyKShim Tiffany Shim (@TiffanyKShim) reported

    Is the @FreedomMobile network down, or is it my phone finally giving up me? (Hoping it's not my phone...)

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @freedomsupport @kzarash Your network is non existent, keep looking

  • Rajneet51151863 Rajneet (@Rajneet51151863) reported

    @freedomsupport trying to reach out you guys since morning and no luck.Never seen such bad support. Phone wont connect ,no one reply on chat,there is no information online why there is delay in response.Not only i was frustated with the network coverage and data speed now this.