Freedom Mobile Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

Freedom Mobile signals over the past 24 hours, with local activity from Ottawa, Ontario and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  𝔴𝔞𝔯𝔯𝔢𝔫 🎃 (@warrenisweird) reported 12 seconds ago from Ottawa, Ontario

  @FreedomMobile, I'm supposed to be on call for work tonight but yet, there seems to be a network issue and I can't call out or answer calls — any idea what's going on or if it'll be back sooner than later?

• 
  Yak (@Turkish_Tank) reported 5 minutes ago from Barrhaven, Ontario

  @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

• 
  Alexis Reid (@PhillipReid17) reported 7 minutes ago from Ottawa, Ontario

  @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

• 
  Ada Provenzano (@AdaProvenzano1) reported 10 minutes ago from Ottawa, Ontario

  @freedomsupport My phone is not working! I tried 611 and it won't answer.

• 
  Martin L 李蔭庭 (@zephyr064) reported 18 minutes ago from Ottawa, Ontario

  @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

• 
  Occasional Transport (@OccTranspo) reported 19 minutes ago from Ottawa, Ontario

  @freedomsupport Is there an outage in Bayshore, Ottawa? I can't seem to get any phone calls to connect and I can't access voicemail.

• 
  Klavishk (@Klaviishk) reported 21 minutes ago from Ottawa, Ontario

  @freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.

• 
  Sofia Heaux (@HeauxSofia) reported 22 minutes ago from Ottawa, Ontario

  @freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.

• 
  Trish Caron (@pinkpamplemoose) reported 34 minutes ago from Ottawa, Ontario

  @freedomsupport Im not getting LTE.. just nationwide 3G.. alternating between that at no service.. in Ottawa not rural

• 
  Sofia Heaux (@HeauxSofia) reported 34 minutes ago from Ottawa, Ontario

  If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile

• 
  Ruth Lee (@ruthirwinlee) reported 35 minutes ago from Ottawa, Ontario

  @FreedomMobile You charged me for a call made from my Kanata home to Hamilton. When texting with support today, the first person said I called from an area that gets Nationwide Calling and asked for my postcode. The second person said I had called a national no.

• 
  Alexis Reid (@PhillipReid17) reported 36 minutes ago from Ottawa, Ontario

  @freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.

• 
  March Brizzy fo Shizzy (@north_fam_BP) reported 37 minutes ago from Ottawa, Ontario

  @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

• 
  Martin L 李蔭庭 (@zephyr064) reported 41 minutes ago from Ottawa, Ontario

  @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mac ✭ (@MacVisionz) reported 13 minutes ago

  @FreedomMobile can you guys fix my cell phone service in downtown Toronto? I shouldn’t be getting better service in rural areas.

• 
  Joe bala (@joebalacan) reported 14 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Lily (@Lily08901017) reported 16 minutes ago

  @FreedomMobile Freedom sucks. They overcharge customers. Fuking bastards.

• 
  Ivydelray 🙂 (@ivydelray) reported 17 minutes ago

  @FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 19 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Stephanie the alchemist (@Stephdalchemist) reported 20 minutes ago

  @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?

• 
  TMN (@themainnetwork) reported 23 minutes ago

  @JonFraserTF @TELUS I say this only bc I’ve been with them all over the years. @FreedomMobile has been the best I’ve ever had in terms of pricing and support. Just my take.

• 
  baddiesbingebravo (@baddiesbngbravo) reported 23 minutes ago

  @FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service

• 
  MJ (@MJ01311976) reported 25 minutes ago

  @FreedomMobile is a complete garbage service and I will disconnect all 3 accounts ASAP. I keep getting with the prepaid accounts and I hear is because we have some defect! My son ended up without the service in a dangerous situation because of your defect. There you have it!

• 
  Jules 🦋 (@juliewarman) reported 26 minutes ago

  @FreedomMobile I have to say I went to upgrade my phone at your South Surrey BC location on the weekend and it smelled so terrible in there I couldn’t even stay in the store and had to leave. I don’t know if it was a customer or an employee, but the smell was absolutely atrocious.