Freedom Mobile

Freedom Mobile Outage Report in Ottawa, Ontario

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The latest reports from users having issues in Ottawa come from postal codes K1Y.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Ottawa, Ontario 02/27/2026 22:00

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Ottawa.

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City Problem Type Report Time
CanadaOttawa Phone
CanadaOttawa Phone
CanadaOttawa Phone
CanadaOttawa Internet
CanadaOttawa Internet
CanadaNepean Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

  • north_fam_BP March Brizzy fo Shizzy (@north_fam_BP) reported from Ottawa, Ontario

    @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

  • HeauxSofia Sofia Heaux (@HeauxSofia) reported from Ottawa, Ontario

    If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.

  • HeauxSofia Sofia Heaux (@HeauxSofia) reported from Ottawa, Ontario

    @freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.

  • Turkish_Tank Yak (@Turkish_Tank) reported from Barrhaven, Ontario

    @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • lambdasensor lambda sensor (@lambdasensor) reported

    @Tazco @FreedomMobile Are you insane? What the hell are you keeping stuff in your phone for? Google provides 15G for free and 100G is €1.99 a month. Access from any device, no problem changing your phone. Have you heard of the cloud????

  • polarcalorie polarcalorie (@polarcalorie) reported

    @notontvotoole Everyone hates bell. Worst customer service and nobody trusts their billing. Thank goodness for @TekSavvyBuzz and @FreedomMobile

  • sukritikhosla Sukriti (@sukritikhosla) reported

    @FreedomMobile @Brightstar [2/2] customer service I was told the request is expired and can not be recreated (which I never submitted), the rep hung up on me without resolution. Terrible experience and my insurance money is not returning any repairs.

  • ride_rd Cathy Richards (@ride_rd) reported

    I switched to @FreedomMobile in December (from Bell Mobility) and the rate of spam calls is higher and @freedomsupport says it’s not their responsibility. Well, they’re right. It’s my fault for giving Shaw a chance to be my service provider. @simplycomputing can I break contract?

  • ayanaavelasco av. (@ayanaavelasco) reported

    @FreedomMobile is the worst phone carrier. That’s it.. that’s the tweet.

  • BaikerC Cris! (@BaikerC) reported

    @FreedomMobile @SamsungCanada Breaking Bad!

  • phil_157 🏒🧡Go Leafs Go. 💚💙🇨🇦 (@phil_157) reported

    @FreedomMobile Do you have 5g service to go with that phone

  • kanyekitheaa sarah (@kanyekitheaa) reported

    @swagistaniii @FreedomMobile fix up lol

  • Prugelmeister Peter Stoyko (@Prugelmeister) reported

    @freedomsupport Fix your app. Seriously, every time I go to pay my bill it's an ordeal to log into the app. This is not a hard problem.

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @freedomsupport Interesting how other Shaw products have Face ID integration. Bad move.