Freedom Mobile Outage Report in Ottawa, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (69%)
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Phone (15%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Ottawa, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Ottawa and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Nepean |
Internet | |
| Ottawa |
Internet | |
| Nepean |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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March Brizzy fo Shizzy
(@north_fam_BP) reported
from
Ottawa, Ontario
@FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace
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Yak
(@Turkish_Tank) reported
from
Barrhaven, Ontario
@freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.
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Martin L 李蔭庭
(@zephyr064) reported
from
Ottawa, Ontario
@tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!
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Martin L 李蔭庭
(@zephyr064) reported
from
Ottawa, Ontario
@tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜
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Alexis Reid
(@PhillipReid17) reported
from
Ottawa, Ontario
@freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience
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Sofia Heaux
(@HeauxSofia) reported
from
Ottawa, Ontario
If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile
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Sofia Heaux
(@HeauxSofia) reported
from
Ottawa, Ontario
@freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.
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Alexis Reid
(@PhillipReid17) reported
from
Ottawa, Ontario
@freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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sagar
(@me_skhanal) reported
@FreedomMobile Live agent says he needs my login PIN to access my account inorder to suspend a phone line eventhough, I’m already logged in before chat. How can I trust a random person from Freedom to know my PIN?
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x - Coldplay_Oilers
(@coldplay_oilers) reported
@freedomsupport I did 3 times already and it was all the same terrible experience. All 3 agents told me I can’t schedule an internet move to a new address in advanced even though I’ve done it twice recently and I have the chat history to prove it. It makes no sense.
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Devon Hargreaves 🇨🇦🇺🇦
(@DevonHargreaves) reported
I have 3 friends from Ukraine in #YQL, as they work towards ESL & finding employment, they need reliable phone plans. @FreedomMobile has a pre-paid plan, talk,text,2g/mo, at $99/6 mo. As they don't currently have funds, if you'd like to help them out, send me a message!
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Tiffany Shim
(@TiffanyKShim) reported
@freedomsupport I shouldn't still be going into roaming service within Burnaby/ SFU areas, especially since you've been under Shaw for a few years now. Service signal completely gets cut off when in high level apartments. I've been a customer since the beginning, and it's the same then and now.
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ToeTagMan
(@ToeTagMan) reported
@FreedomMobile In the passed few weeks I barely get any bars or signal on my phone. Freedom mobile is pretty much useless now. What's happening with @FreedomMobile ? #freedommobile
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Lenny Wu
(@wildworks) reported
@freedomsupport I am having trouble adding my new phone to the mobile plan via eSIM.
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tito
(@hebero1984) reported
@freedomsupport @ThePlatypusCA That's funny cus I'm paying over 100 for 15 gb with @freedomsupport they charged me 10 dollars to change my number because they failed to see how many yrs their service has been brutal because they only look back 3 months history and not to mention bad customer service
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L.
(@haulyuhass__) reported
@FreedomMobile how come I didn’t get an emergency alert for this thunderstorm warning?
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Marie Boyce
(@MarieBoyce7) reported
@freedomsupport I will also not DM you as customers Need to know that not only is Freedom non competitive and non- affordable but they lack in customer care.
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Funny_Face_Guy
(@Funny_Face_Guy) reported
Well, if @FreedomMobile @freedomsupport is purchased by this so called Telus Globalive agreement then I'll just cancel. Why you ask? @TELUS are greedy money hungry idiots who over charge their customers. And I will be unhappy if my cellular bill goes up becouse of it.