Freedom Mobile

Freedom Mobile Outage Report in Richmond, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Richmond, Ontario 12/16/2025 04:55

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Nepean and Ottawa.

Loading map, please wait...
City Problem Type Report Time
CanadaNepean Internet
CanadaOttawa Internet
CanadaNepean Phone
CanadaOttawa Phone
CanadaNepean Phone
CanadaOttawa Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Richmond, Ontario

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Turkish_Tank Yak (@Turkish_Tank) reported from Barrhaven, Ontario

    @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • cydniechanel cyd ស៊ីដ (@cydniechanel) reported

    @FreedomMobile I now have $1k+ worth of charges added to my account, for reasons still undetermined, and have no phone to use... even though my next bill is only due on February 24th...and no one is available to give real help or answers.

  • CarrackDylan Dylan Carrack (@CarrackDylan) reported

    @FreedomMobile Please disable my cellular service, I no longer wish to live after this tweet

  • orangeauroratwt autumn 🏳️‍⚧️ (@orangeauroratwt) reported

    but remember, i am stuck in isolation, meaning i have to spend what money i have left on food, as i can't access the food program now. furthermore, since my abuser was the one who set up my phone number (**** you, @.FreedomMobile), i'm not allowed to change my plan settings.

  • cydniechanel cyd ស៊ីដ (@cydniechanel) reported

    @FreedomMobile I woke up to my phone suspended two days ago (which is confusing because I have auto-pay on and checked 2 days prior to ensure my account was at $0), so when I called again today to have the issue escalated, conveniently there are no managers available.

  • SyrahKai syrah kai // its poetry but also not (@SyrahKai) reported

    @freedomsupport It’s been awesome I don’t try to give awful corporations a fake persona to relate to consumers on a pseudo intellectual level. It’s pure joy.

  • cydniechanel cyd ស៊ីដ (@cydniechanel) reported

    @FreedomMobile is the worst Canadian phone company. I came back to Canada with charges of $1250 for additional services I didn't ask for. when I called to discuss the issue, all their employees had little to no answers, and their best offer was a $500 credit...

  • JeffreyDucharm1 Jeffrey Ducharme (@JeffreyDucharm1) reported

    @freedomsupport I can't sign into my account your website is down. When will this be fixed?

  • NewPunkBand MyNewPunkBand (@NewPunkBand) reported

    @freedomsupport I've already talked to your team and been transferred, sent back to try again, sent to a kiosk to pay in person, promised that the issue was resolved, and told that no one is actually in charge of your payment system errors. Please direct me to someone who can diagnose.

  • EryBerry5 Ery Berry (@EryBerry5) reported

    Fix your network!!! I can’t receive calls nor even open the darn app! @FreedomMobile

  • Ian29206698Ian Ian (@Ian29206698Ian) reported

    @freedomsupport I try that I called and the manager was rude and not willing to help me out I'm beyond pissed at what you're company did