Freedom Mobile Outage Report in Sidney, British Columbia

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Sidney, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sidney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (67%)

2. 

   Phone (18%)

3. 

   Wi-fi (6%)

4. 

   Total Blackout (4%)

5. 

   E-mail (3%)

6. 

   TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Sidney, British Columbia

Latest outage, problems and issue reports in Sidney and nearby locations:

• Brian משה (@BriApp) reported 14 minutes ago from Saanich, British Columbia

  @freedomsupport There's no point. We've done this time and time again. The problem isn't my phone, it's your towers.

• Matt Poirier (@Matpoirier) reported 19 minutes ago from Saanich, British Columbia

  @rickk_james @freedomsupport Feeling the same way, being told tickets are resolved, when they're not, being told I might have to wait, meanwhile watching the phone sell out elsewhere. I was actually told my order was processed by an agent, only to find out it never was.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Nisha Purushothaman (@Nisha_Photos) reported 2 minutes ago

  @harimenonz @freedomsupport it's really crazy - a simple address change and no one is able to give a solution, which is sad, once again. they said they fixed it 2 weeks ago, today, from morning till this time, even now talking to the support team. support request #FreedomMobile @freedomsupport

• Lord Neko (@Lord_Neko_) reported 6 minutes ago

  @FreedomMobile The customer service this company provides is beyond terrible. After being on hold for 30 minutes, I tried the text option. Text made me wait another 25 minutes for an "agent" that won't confirm they are human. #freedommobile

• Joan Moran (@MoranJoan) reported 6 minutes ago

  @freedomsupport data speed has been below 1.0 Mbps all day. Really frustrating since im in a part of Toronto (Beaches) where the internet is down due to hydro repairs. I called tech support, followed all the trouble shooting... apparently escalation will take 3-5 business days?!

• Jigar Pandya (@connect_jigar) reported 11 minutes ago

  @freedomsupport my phone’s internet isn’t working properly since weeks now. I’ve never faced such issues before. @FreedomMobile

• Rima Choueiri (@rimachoueiri) reported 11 minutes ago

  @FreedomMobile No different than any other network other than slower network speeds, dead zones, and oh yeah, surprise roaming charges. Their bait-and-switch referral program is so convoluted and needs to be better communicated esp from a communication company - such a joke.

• Evil-Streak (@Evil_Streak) reported 18 minutes ago

  @freedomsupport These options were not offered and trust me when I say a credit check wouldn't be an issue. Your company stated if I wanted it brought to a store I had to pay $100 as a inventory deposit. Yet if I order it online I can get it for free and suggested I go home and order it online

• tito (@hebero1984) reported 20 minutes ago

  @freedomsupport hey @FidoSolutions do you guys have customers waiting 6 months to get issues resolved or to speak to mangers oh do you also train customer service to be rude ad hang up on customer and to speak over them

• Zina 22🇨🇦 (@fola22habibi) reported 25 minutes ago

  @FreedomMobile They charged us $35 activation fee in store . This fee is waived for new customer can you confirm that?

• The Sewful DIY (@SewfulDiy) reported 26 minutes ago

  @FreedomMobile Terrible service….can’t renew my plan with my credit card….not the first time this has happened….tried with 611….and no I don’t want to go to the mall to do it in person…..COVID!!!!!!!!!!!!

• Noel Draws Stuff (@noeldrawsstuff) reported 28 minutes ago

  I was really surprised by @FreedomMobile’s service range. I was in St Catherines all day and could not get any service at Sunset Beach.