Freedom Mobile outages and service status in Toronto, Ontario

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Full Outage Map

Freedom Mobile generated 2 outage signals in the last 24 hours around Toronto, including 2 direct reports.
The most common problems reported in this area mention Phone, Internet, and Wi-fi.
The most recent signal from this area was received May 23, 4:39 PM EDT.

Phone (50%)
Internet (25%)
Wi-fi (25%)

The latest reports from users having issues in Toronto come from postal codes M6E and M5T .

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Toronto	Baseline
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0
May 23, 1:40 PM EDT	0	0	0
May 23, 2:00 PM EDT	0	0	0
May 23, 2:20 PM EDT	0	0	0
May 23, 2:40 PM EDT	0	0	0
May 23, 3:00 PM EDT	0	0	0
May 23, 3:20 PM EDT	0	0	0
May 23, 3:40 PM EDT	0	0	0
May 23, 4:00 PM EDT	0	0	0
May 23, 4:20 PM EDT	0	0	0
May 23, 4:40 PM EDT	0	0	0
May 23, 5:00 PM EDT	0	0	0
May 23, 5:20 PM EDT	0	0	0
May 23, 5:40 PM EDT	0	0	0
May 23, 6:00 PM EDT	0	0	0
May 23, 6:20 PM EDT	0	0	0
May 23, 6:40 PM EDT	0	0	0
May 23, 7:00 PM EDT	0	0	0
May 23, 7:20 PM EDT	0	0	0
May 23, 7:40 PM EDT	0	0	0
May 23, 8:00 PM EDT	0	0	0
May 23, 8:20 PM EDT	0	0	0
May 23, 8:40 PM EDT	0	0	0
May 23, 9:00 PM EDT	0	0	0
May 23, 9:20 PM EDT	0	0	0
May 23, 9:40 PM EDT	0	0	0
May 23, 10:00 PM EDT	0	0	0
May 23, 10:20 PM EDT	0	0	0
May 23, 10:40 PM EDT	0	0	0
May 23, 11:00 PM EDT	0	0	0
May 23, 11:20 PM EDT	0	0	0
May 23, 11:40 PM EDT	0	0	0
May 24, 12:00 AM EDT	0	0	0
May 24, 12:20 AM EDT	0	0	0
May 24, 12:40 AM EDT	0	0	0
May 24, 1:00 AM EDT	0	0	0
May 24, 1:20 AM EDT	0	0	0
May 24, 1:40 AM EDT	0	0	0
May 24, 2:00 AM EDT	0	0	0
May 24, 2:20 AM EDT	0	0	0
May 24, 2:40 AM EDT	0	0	0
May 24, 3:00 AM EDT	0	0	0
May 24, 3:20 AM EDT	0	0	0
May 24, 3:40 AM EDT	0	0	0
May 24, 4:00 AM EDT	0	0	0
May 24, 4:20 AM EDT	0	0	0
May 24, 4:40 AM EDT	0	0	0
May 24, 5:00 AM EDT	0	0	0
May 24, 5:20 AM EDT	0	0	0
May 24, 5:40 AM EDT	0	0	0
May 24, 6:00 AM EDT	0	0	0
May 24, 6:20 AM EDT	0	0	0
May 24, 6:40 AM EDT	0	0	0
May 24, 7:00 AM EDT	0	0	0
May 24, 7:20 AM EDT	0	0	0
May 24, 7:40 AM EDT	0	0	0
May 24, 8:00 AM EDT	0	0	0
May 24, 8:20 AM EDT	0	0	0
May 24, 8:40 AM EDT	0	0	0
May 24, 9:00 AM EDT	0	0	0
May 24, 9:20 AM EDT	0	0	0
May 24, 9:40 AM EDT	0	0	0
May 24, 10:00 AM EDT	0	0	0
May 24, 10:20 AM EDT	0	0	0
May 24, 10:40 AM EDT	0	0	0
May 24, 11:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Phone	18 hours ago
Toronto	Phone	22 hours ago
Toronto	Internet	9 days ago
Toronto	Wi-fi	19 days ago
Toronto	Phone	1 month ago
Toronto	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

Andrew Dignum (@TheDiggyShow) reported 2 minutes ago from Toronto, Ontario
Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting
Richard Carlson (@RichardKCarlson) reported 5 minutes ago from Toronto, Ontario
@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!
Black Hippy (@LeonDies4jays) reported 6 minutes ago from Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
azhar (@bobsakomano) reported 9 minutes ago from Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 12 minutes ago from The Beaches, Ontario
There needs to be a self service way to pay off your device tab online because the customer service agents on the phone are annoying as hell. @FreedomMobile
ArgoFluffy/BigNish (@ArgoFluffy) reported 22 minutes ago from Toronto, Ontario
@FreedomMobile is there any issues happening? I can’t send text, even over wifi.
Freedom Customer (@CustomerFreedom) reported 24 minutes ago from Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
Nunya Biznez (@GwapogiTalaga) reported 25 minutes ago from Toronto, Ontario
@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 25 minutes ago from Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
SungManitu/2020 (@sungmanitu2020) reported 33 minutes ago from Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
Freedom Customer (@CustomerFreedom) reported 34 minutes ago from Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
Terri Dorrington (@Beautylicious82) reported 35 minutes ago from Toronto, Ontario
If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY
SungManitu/2020 (@sungmanitu2020) reported 38 minutes ago from Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
Cubby (@Cubby1412) reported 40 minutes ago from The Beaches, Ontario
@FreedomMobile I phoned. Was told to go to another provider. Awesome customer support.
Freedom Customer (@CustomerFreedom) reported 42 minutes ago from Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
Wayne Rodrigues (@WayneRodriguez) reported 45 minutes ago from Toronto, Ontario
@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.
sarahkbingler (@sarahkbingler) reported 50 minutes ago from Toronto, Ontario
@npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.
TD Presents Scarborough Festival (@ScarbFestTO) reported 50 minutes ago from Toronto, Ontario
@FreedomMobile having issues with one of our lines cannot receive incoming calls
dom dom (@domixiqueee) reported 51 minutes ago from Toronto, Ontario
@FreedomMobile is there an service outage because my call are getting dropped
ПΣЯM © (@njmckenzie) reported 60 minutes ago from Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Doug McGinn (@kidd1230) reported 1 minute ago
@FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!
Matt Bellamy (@Matt_Realtor) reported 2 minutes ago
@FreedomMobile any idea when home internet will be restored? im seeing hundreds of people online posting about the outage
Stephanie the alchemist (@Stephdalchemist) reported 3 minutes ago
@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
ShadowMonk (@4ndrewrhodes) reported 6 minutes ago
@FreedomMobile How long must one stay on hold with freedom? This is ridiculous I've been waiting to connect to an agent for over an hour, sitting on the phone listening to this terrible music while on hold, desperately hoping someone picks up the friggin phone.
Neeon (@goanraptor) reported 7 minutes ago
@FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help
Jack (@jbn_jack) reported 7 minutes ago
@FreedomMobile Wow , my wife cannot even receive phone calls and all Freedom will do is a $10 month discount . Works perfect in Edmonton , but #Camrose it sucks . More Customers , lack of infrastructure = terrible service #FreedomMobile
Testezlaf (@testezlaf) reported 17 minutes ago
@FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!
manish midha (@midha_manish) reported 18 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
manish midha (@midha_manish) reported 19 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Tristan Carpio (@TrisCarpio) reported 20 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist