Freedom Mobile

Freedom Mobile Outage Report in Toronto, Ontario

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The latest reports from users having issues in Toronto come from postal codes M5A, M9N, M6B, M4C, M4Y, M4P, M4K and M6P.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Toronto, Ontario 03/26/2026 19:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (31%)

    Phone (31%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough and Woodbridge.

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City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

  • DavidGilbertVO 🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported from Vaughan, Ontario

    .@FreedomMobile Worst. Customer. Service. Ever!!!

  • jhndryl John Daryl (@jhndryl) reported from Toronto, Ontario

    @freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks

  • ArgoFluffy ArgoFluffy/BigNish (@ArgoFluffy) reported from Toronto, Ontario

    @FreedomMobile is there any issues happening? I can’t send text, even over wifi.

  • USATAlexHSingh Alex H Singh (@USATAlexHSingh) reported from Toronto, Ontario

    @freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....

  • Kuttysark Kutty MD (@Kuttysark) reported from Toronto, Ontario

    .@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

  • ShuaebReza Shuaeb Reza Chaudhary (@ShuaebReza) reported from Henry Farm, Ontario

    @FreedomMobile And the worst thing is that you guys @FreedomMobile do rip your customers off big time with hidden charges, international calls being blocked from, customers getting ripped off for that! Dah!

  • mary35047396 mary (@mary35047396) reported from Toronto, Ontario

    @FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company

  • USATAlexHSingh Alex H Singh (@USATAlexHSingh) reported from Toronto, Ontario

    @freedomsupport Anyone else still waiting for their Pre order for IPhone Pro Max 13? I am and I did my preorder on Sept 17 2021 and no one from Freedom knows anything. No one can help. So much for Freedom. Maybe it's a code for leaving your company

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."

  • IFartOnHaterz ✨ 𝒦𝑒𝓃𝒾𝓀𝓎𝒶’ 𝒢 ✨ (@IFartOnHaterz) reported from Markham, Ontario

    It sucks not having data while having a low battery and being a customer of @FreedomMobile

  • StutterLoudly Brian (Stuttering Loudly) (@StutterLoudly) reported from Toronto, Ontario

    .@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    I was a @koodo customer for a grand total of three days, before I realized that the company is a bad joke. I'm sticking with @FreedomMobile.

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

  • LoriMoran_1 Lorraine Marie Moran (@LoriMoran_1) reported from Toronto, Ontario

    @FreedomMobile is your app down?? I can’t pay my bill?

  • sarahkbingler sarahkbingler (@sarahkbingler) reported from Toronto, Ontario

    @npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.

  • marvinandro Marvin (@marvinandro) reported from Toronto, Ontario

    @freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    @ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

  • donschacter Don Schacter (@donschacter) reported from Toronto, Ontario

    @FreedomMobile terrible & annoying commercial

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • tc200072 tc (@tc200072) reported

    @FreedomMobile you sent me an offer for free phones. When I tried to redeem it, you told me it expired2 days before. Why not write the expiry date on it? Why do your call centers tell me no one can escalate my complaint , and your actual escalation form results in no reply?

  • Truewags B Wags (@Truewags) reported

    @FreedomMobile what up with the network? I can send or receive texts from non iPhones!

  • CaribbeanBreez_ CaribbeanBreeze (@CaribbeanBreez_) reported

    @_tweeeet_ @freedomsupport Oh it gets worse! Their customer service is a complete joke of poorly trained reps that don’t know much about their primary service. Pathetic.

  • ayush_nahata Ayush Nahata (@ayush_nahata) reported

    @freedomsupport @FreedomMobile Its sad I have to chose this medium to communicate. I was a Freedom customer till 4 days back, however was facing so many network issues and after reaching out to you multiple times and getting resolution, I had to move to another provider (1/2)

  • oscarlyngarcia Oscarlyn Garcia (@oscarlyngarcia) reported

    @FreedomMobile You need to expand your service between Windsor to Leamington. Very very very bad coverage to a point where I am looking for options to go to another carrier.

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport are you still having data connection problems in Mississauga?

  • kaywhxtever ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ (@kaywhxtever) reported

    @freedomsupport hi I would like to cancel a line

  • Ravetcofx Corbin (@Ravetcofx) reported

    @FreedomMobile Too bad you guys are getting bought by Rogers, I've been a client for 6 years and will leave once my contract is complete

  • BraveTube J P (@BraveTube) reported

    Heads up #ldnont @FreedomMobile does not care about long term customers. Billed me extra saying that I was in the USA when the Borders were closed, they don't listen and added the extra phone protection plan when I Said NO to it, customer service at its worst ! Very unhappy

  • Tweak20098312 Tweak (@Tweak20098312) reported

    @freedomsupport The problem is that your freedom zone is Swiss cheese. In the capital no less. I’m done, you won’t win me back with a junk network when I rely on my phone.