Freedom Mobile outages and service status in Toronto, Ontario

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Full Outage Map

Freedom Mobile generated 1 outage signal in the last 24 hours around Toronto, including 1 direct report.
The most common problems reported in this area mention Phone, Internet, and Wi-fi.
The most recent signal from this area was received May 5, 6:12 AM EDT.

Phone (60%)
Internet (20%)
Wi-fi (20%)

The latest reports from users having issues in Toronto come from postal codes M6E , M4Y , M3M , M5N and M5P .

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Toronto	Baseline
May 5, 3:20 AM EDT	0	0	0
May 5, 3:40 AM EDT	0	0	0
May 5, 4:00 AM EDT	0	0	0
May 5, 4:20 AM EDT	0	0	0
May 5, 4:40 AM EDT	0	0	0
May 5, 5:00 AM EDT	0	0	0
May 5, 5:20 AM EDT	0	0	0
May 5, 5:40 AM EDT	0	0	0
May 5, 6:00 AM EDT	0	0	0
May 5, 6:20 AM EDT	0	0	0
May 5, 6:40 AM EDT	0	0	0
May 5, 7:00 AM EDT	0	0	0
May 5, 7:20 AM EDT	0	0	0
May 5, 7:40 AM EDT	0	0	0
May 5, 8:00 AM EDT	0	0	0
May 5, 8:20 AM EDT	0	0	0
May 5, 8:40 AM EDT	0	0	0
May 5, 9:00 AM EDT	0	0	0
May 5, 9:20 AM EDT	0	0	0
May 5, 9:40 AM EDT	0	0	0
May 5, 10:00 AM EDT	0	0	0
May 5, 10:20 AM EDT	0	0	0
May 5, 10:40 AM EDT	0	0	0
May 5, 11:00 AM EDT	0	0	0
May 5, 11:20 AM EDT	0	0	0
May 5, 11:40 AM EDT	0	0	0
May 5, 12:00 PM EDT	0	0	0
May 5, 12:20 PM EDT	0	0	0
May 5, 12:40 PM EDT	0	0	0
May 5, 1:00 PM EDT	0	0	0
May 5, 1:20 PM EDT	0	0	0
May 5, 1:40 PM EDT	0	0	0
May 5, 2:00 PM EDT	0	0	0
May 5, 2:20 PM EDT	0	0	0
May 5, 2:40 PM EDT	0	0	0
May 5, 3:00 PM EDT	0	0	0
May 5, 3:20 PM EDT	0	0	0
May 5, 3:40 PM EDT	0	0	0
May 5, 4:00 PM EDT	0	0	0
May 5, 4:20 PM EDT	0	0	0
May 5, 4:40 PM EDT	0	0	0
May 5, 5:00 PM EDT	0	0	0
May 5, 5:20 PM EDT	0	0	0
May 5, 5:40 PM EDT	0	0	0
May 5, 6:00 PM EDT	0	0	0
May 5, 6:20 PM EDT	0	0	0
May 5, 6:40 PM EDT	0	0	0
May 5, 7:00 PM EDT	0	0	0
May 5, 7:20 PM EDT	0	0	0
May 5, 7:40 PM EDT	0	0	0
May 5, 8:00 PM EDT	0	0	0
May 5, 8:20 PM EDT	0	0	0
May 5, 8:40 PM EDT	0	0	0
May 5, 9:00 PM EDT	0	0	0
May 5, 9:20 PM EDT	0	0	0
May 5, 9:40 PM EDT	0	0	0
May 5, 10:00 PM EDT	0	0	0
May 5, 10:20 PM EDT	0	0	0
May 5, 10:40 PM EDT	0	0	0
May 5, 11:00 PM EDT	0	0	0
May 5, 11:20 PM EDT	0	0	0
May 5, 11:40 PM EDT	0	0	0
May 6, 12:00 AM EDT	0	0	0
May 6, 12:20 AM EDT	0	0	0
May 6, 12:40 AM EDT	0	0	0
May 6, 1:00 AM EDT	0	0	0
May 6, 1:20 AM EDT	0	0	0
May 6, 1:40 AM EDT	0	0	0
May 6, 2:00 AM EDT	0	0	0
May 6, 2:20 AM EDT	0	0	0
May 6, 2:40 AM EDT	0	0	0
May 6, 3:00 AM EDT	0	0	0
May 6, 3:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Wi-fi	21 hours ago
Toronto	Phone	13 days ago
Toronto	Internet	16 days ago
Toronto	Phone	24 days ago
Toronto	Phone	29 days ago
Toronto	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

Virve Aljas (@VirveAljas) reported 2 minutes ago from Toronto, Ontario
@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."
ПΣЯM © (@njmckenzie) reported 7 minutes ago from Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
Carrie Oehm (@Coehmer) reported 9 minutes ago from Toronto, Ontario
@freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)
Willem de Ruijter (@Willem_Michael) reported 17 minutes ago from Toronto, Ontario
I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng
Shohan Chowdhury (@ShohanSoham) reported 18 minutes ago from Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
Alex H Singh (@USATAlexHSingh) reported 23 minutes ago from Toronto, Ontario
@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....
kat (@katlikethief) reported 26 minutes ago from Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
Black Hippy (@LeonDies4jays) reported 27 minutes ago from Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
kat (@katlikethief) reported 35 minutes ago from Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
CZ (@codyzaz) reported 37 minutes ago from The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
Freedom Customer (@CustomerFreedom) reported 40 minutes ago from Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
SungManitu/2020 (@sungmanitu2020) reported 44 minutes ago from Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
Erica Ehm (@EricaEhm) reported 46 minutes ago from Toronto, Ontario
@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.
Call Me Scotty (@andreammscott) reported 46 minutes ago from Toronto, Ontario
@freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?
Tai Tang (@tallpagee) reported 47 minutes ago from Toronto, Ontario
@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help
Freedom Customer (@CustomerFreedom) reported 50 minutes ago from Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
No Match (@NoMatch_416) reported 51 minutes ago from Toronto, Ontario
@FindingVimo @FreedomMobile Best customer service in da game doe!!
Brian (Stuttering Loudly) (@StutterLoudly) reported 52 minutes ago from Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
John Daryl (@jhndryl) reported 56 minutes ago from Toronto, Ontario
@freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks
Terri Dorrington (@Beautylicious82) reported 60 minutes ago from Toronto, Ontario
@VicD31 @FreedomMobile I was an extremely happy customer up until today.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Arise (@Ariseskater) reported 4 minutes ago
@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
Scott C (@scottacalvert) reported 10 minutes ago
@FreedomMobile find out it was an issue on your end. 5 lines not working all day, can't get a hold of anyone until 6pm. Asked what is going to be done about 5 ppl not being able to work all day. Responses was nothing.
Jack (@jbn_jack) reported 11 minutes ago
Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???
Tim PF (@TimFranko2) reported 11 minutes ago
@FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?
Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 12 minutes ago
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
Spike (@HeyimSpike) reported 17 minutes ago
@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
Allen (@RealAllenTV) reported 18 minutes ago
@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
Justin (@justinfinnn) reported 19 minutes ago
Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
Greg (@pcguy8088) reported 20 minutes ago
@FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.
This Is a Collective (@thiscollective) reported 20 minutes ago
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.