Freedom Mobile outages and service status in Toronto, Ontario

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Freedom Mobile generated 0 outage signals in the last 24 hours around Toronto, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Phone.

Internet (33%)
Wi-fi (33%)
Phone (33%)

The latest reports from users having issues in Toronto come from postal codes M6E and M4Y .

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 21, 10:40 AM EDT	0	0
May 21, 11:00 AM EDT	0	0
May 21, 11:20 AM EDT	0	0
May 21, 11:40 AM EDT	0	0
May 21, 12:00 PM EDT	0	0
May 21, 12:20 PM EDT	0	0
May 21, 12:40 PM EDT	0	0
May 21, 1:00 PM EDT	0	0
May 21, 1:20 PM EDT	0	0
May 21, 1:40 PM EDT	0	0
May 21, 2:00 PM EDT	0	0
May 21, 2:20 PM EDT	0	0
May 21, 2:40 PM EDT	0	0
May 21, 3:00 PM EDT	0	0
May 21, 3:20 PM EDT	0	0
May 21, 3:40 PM EDT	0	0
May 21, 4:00 PM EDT	0	0
May 21, 4:20 PM EDT	0	0
May 21, 4:40 PM EDT	0	0
May 21, 5:00 PM EDT	0	0
May 21, 5:20 PM EDT	0	0
May 21, 5:40 PM EDT	0	0
May 21, 6:00 PM EDT	0	0
May 21, 6:20 PM EDT	0	0
May 21, 6:40 PM EDT	0	0
May 21, 7:00 PM EDT	0	0
May 21, 7:20 PM EDT	0	0
May 21, 7:40 PM EDT	0	0
May 21, 8:00 PM EDT	0	0
May 21, 8:20 PM EDT	0	0
May 21, 8:40 PM EDT	0	0
May 21, 9:00 PM EDT	0	0
May 21, 9:20 PM EDT	0	0
May 21, 9:40 PM EDT	0	0
May 21, 10:00 PM EDT	0	0
May 21, 10:20 PM EDT	0	0
May 21, 10:40 PM EDT	0	0
May 21, 11:00 PM EDT	0	0
May 21, 11:20 PM EDT	0	0
May 21, 11:40 PM EDT	0	0
May 22, 12:00 AM EDT	0	0
May 22, 12:20 AM EDT	0	0
May 22, 12:40 AM EDT	0	0
May 22, 1:00 AM EDT	0	0
May 22, 1:20 AM EDT	0	0
May 22, 1:40 AM EDT	0	0
May 22, 2:00 AM EDT	0	0
May 22, 2:20 AM EDT	0	0
May 22, 2:40 AM EDT	0	0
May 22, 3:00 AM EDT	0	0
May 22, 3:20 AM EDT	0	0
May 22, 3:40 AM EDT	0	0
May 22, 4:00 AM EDT	0	0
May 22, 4:20 AM EDT	0	0
May 22, 4:40 AM EDT	0	0
May 22, 5:00 AM EDT	0	0
May 22, 5:20 AM EDT	0	0
May 22, 5:40 AM EDT	0	0
May 22, 6:00 AM EDT	0	0
May 22, 6:20 AM EDT	0	0
May 22, 6:40 AM EDT	0	0
May 22, 7:00 AM EDT	0	0
May 22, 7:20 AM EDT	0	0
May 22, 7:40 AM EDT	0	0
May 22, 8:00 AM EDT	0	0
May 22, 8:20 AM EDT	0	0
May 22, 8:40 AM EDT	0	0
May 22, 9:00 AM EDT	0	0
May 22, 9:20 AM EDT	0	0
May 22, 9:40 AM EDT	0	0
May 22, 10:00 AM EDT	0	0
May 22, 10:20 AM EDT	0	0
May 22, 10:40 AM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Internet	7 days ago
Toronto	Wi-fi	17 days ago
Toronto	Phone	29 days ago
Toronto	Internet	1 month ago
Toronto	Phone	1 month ago
Toronto	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

Virve Aljas (@VirveAljas) reported 4 minutes ago from Toronto, Ontario
@dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?
John Daryl (@jhndryl) reported 8 minutes ago from Toronto, Ontario
@freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks
azhar (@bobsakomano) reported 10 minutes ago from Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
TD Presents Scarborough Festival (@ScarbFestTO) reported 13 minutes ago from Toronto, Ontario
@FreedomMobile having issues with one of our lines cannot receive incoming calls
SungManitu/2020 (@sungmanitu2020) reported 15 minutes ago from Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
Cubby (@Cubby1412) reported 15 minutes ago from The Beaches, Ontario
@FreedomMobile I phoned. Was told to go to another provider. Awesome customer support.
Andrew Dignum (@TheDiggyShow) reported 15 minutes ago from Toronto, Ontario
Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting
Brian Keith MacDonald (@MacDKB) reported 20 minutes ago from Toronto, Ontario
Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
kat (@katlikethief) reported 21 minutes ago from Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
Terri Dorrington (@Beautylicious82) reported 28 minutes ago from Toronto, Ontario
I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....
Terri Dorrington (@Beautylicious82) reported 37 minutes ago from Toronto, Ontario
@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago
Kutty MD (@Kuttysark) reported 38 minutes ago from Toronto, Ontario
.@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.
dom dom (@domixiqueee) reported 38 minutes ago from Toronto, Ontario
@FreedomMobile is there an service outage because my call are getting dropped
ПΣЯM © (@njmckenzie) reported 41 minutes ago from Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
Michael Nugent (@michaelnugent) reported 47 minutes ago from Toronto, Ontario
@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.
Bruno Garcia (@brungarc) reported 49 minutes ago from Toronto, Ontario
@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.
Terri Dorrington (@Beautylicious82) reported 52 minutes ago from Toronto, Ontario
@freedomsupport I need support please check your inbox
SungManitu/2020 (@sungmanitu2020) reported 55 minutes ago from Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
sarahkbingler (@sarahkbingler) reported 57 minutes ago from Toronto, Ontario
@npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.
ri 🇮🇳 (@___richb) reported 58 minutes ago from Toronto, Ontario
@freedomsupport YO FIX YOUR SHIT

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Testezlaf (@testezlaf) reported 7 minutes ago
@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
This Is a Collective (@thiscollective) reported 10 minutes ago
@FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful
Silvia C. (@SilviaCai) reported 15 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
This Is a Collective (@thiscollective) reported 17 minutes ago
@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
Jack (@jbn_jack) reported 17 minutes ago
Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???
Wil Boucher (@BoucherWil98675) reported 17 minutes ago
@FreedomMobile is service down for Vancouver internet?
the other KC (@iamtheotherkc) reported 29 minutes ago
Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩
Ricardo Delgado (@richardlights3) reported 30 minutes ago
@FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled
Ryan Wilson (@RyanNW23) reported 30 minutes ago
@FreedomMobile wr have had an issue with how leaving your team was handled by the location we dealt with. We advised them our plans all along and they advised us the proper steps to take. Now they are charging us. #CustomerComplaint #customerservicefail
Juliette (@Juliettemvp) reported 31 minutes ago
@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.