Freedom Mobile

Freedom Mobile Outage Report in Toronto, Ontario

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The latest reports from users having issues in Toronto come from postal codes M5A, M3L, M4P, M9N, M6C, M4S, M9M and M5P.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Toronto, Ontario 04/02/2025 17:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (33%)

    Internet (33%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Woodbridge, Scarborough, Thornhill, Etobicoke and Richmond Hill.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaToronto Phone
CanadaToronto Wi-fi
CanadaWoodbridge Internet
CanadaToronto Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY

  • feettofeet GraceReflex (@feettofeet) reported from Toronto, Ontario

    @freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    @VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday

  • InevitableStan 007 ⚛️ (@InevitableStan) reported from Toronto, Ontario

    I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from Toronto, Ontario

    Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting

  • MacDKB Brian Keith MacDonald (@MacDKB) reported from Toronto, Ontario

    Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

  • _ana__lynn ana (@_ana__lynn) reported from Toronto, Ontario

    @FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.

  • Sab44Fab FabSab44 (@Sab44Fab) reported from Toronto, Ontario

    HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    @VicD31 @FreedomMobile I was an extremely happy customer up until today.

  • jdriscoll03 jdriscoll03 (@jdriscoll03) reported from Toronto, Ontario

    @FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile

  • NoMatch_416 No Match (@NoMatch_416) reported from Toronto, Ontario

    @FindingVimo @FreedomMobile Best customer service in da game doe!!

  • prguy1968 Vince J Ciarlo (@prguy1968) reported from Toronto, Ontario

    @FreedomMobile your customer service and policy sucks!

  • WayneRodriguez Wayne Rodrigues (@WayneRodriguez) reported from Toronto, Ontario

    @freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    @VicD31 @FreedomMobile unfortunately muscles are not going to help with this situation but possibly a great lawyer.

  • ___richb ri 🇮🇳 (@___richb) reported from Toronto, Ontario

    @freedomsupport YO FIX YOUR SHIT

  • sidetripca Dennis aka dLo (@sidetripca) reported from Toronto, Ontario

    @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

  • Beautylicious82 Terri Dorrington (@Beautylicious82) reported from Toronto, Ontario

    @freedomsupport I need support please check your inbox

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AviBarua15 Avi Barua (@AviBarua15) reported

    @freedomsupport However, when I called customer care today, I was told I will not get any credit of 45 dollars so called up gradation fee Ok, is it a fault of mine or your sales policy? I was quite loyal to freedom, although I had offers from Telus via my company..cont

  • rtcno1 Kaul (@rtcno1) reported

    @FreedomMobile How about network ?

  • helensopinions helen (@helensopinions) reported

    @freedomsupport Is service down? I have zero reception!

  • RudyFrost01 RUDY FROST 🥷 (@RudyFrost01) reported

    Hey @FreedomMobile @FreedomSupport my phone’s cut off right now and I’m trying to login so I can pay my bill but I keep getting a blank white page with a “503 Service Temporarily Unavailable” message. Heaven forbid if there’s an emergency and I need my phone. WTF is going on? 🤬

  • helensopinions helen (@helensopinions) reported

    @FreedomMobile Is signal@down in GTA? I have zero signal.

  • Mike_Hawk_22 Mike_Hawk (@Mike_Hawk_22) reported

    @FreedomMobile Cheaper is not always better. Service throttles often. I wont get texts til the next day,even verification texts. Service reads emergency calls only often. I feel like I pay for nothibg. It leeches service from my home wifi. Other than that, very poor all around. AVOID THIS!!!

  • ErinSim34768100 Erin Simpson (@ErinSim34768100) reported

    @freedomsupport @FreedomMobile why can't I leave Edmonton (literally can't go 20 mins outside the city) without losing service? It's the opposite of freedom and quite honestly it's a safety concern.

  • elfie_dzee 𓂀𝑩𝒖𝒍𝒎𝒂ˣᵒ⨀ ⁷ ♡︎ᴊ.ʟ & ᴍ♡︎ (@elfie_dzee) reported

    @FreedomMobile Your messaging support system is horrible. I can't even activate my new SIM card. I've clicked "I need help" five times now and I got no response with regards to activating my SIM card. Wtf is this!?

  • Mike_Hawk_22 Mike_Hawk (@Mike_Hawk_22) reported

    @FreedomMobile Slowest network ever. Poor customer service. Issues neveer fixed. Been a long few years. Time to switch carriers. Do yourself a favor folks. Cheaper in no always better. You *** what u pay for.

  • icymadss ur fav aries🃏♡ (@icymadss) reported

    @RahulGahlawat13 @FreedomMobile yeah I had to switch cuz I didn’t get service in my own house half the time lol