Freedom Mobile Outage Report in Toronto, Ontario
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The latest reports from users having issues in Toronto come from postal codes M5A, M4Y and M3M.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Toronto, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Woodbridge, Markham, The Beaches, Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Woodbridge |
Phone | |
| Markham |
Phone | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@freedomsupport Anyone else still waiting for their Pre order for IPhone Pro Max 13? I am and I did my preorder on Sept 17 2021 and no one from Freedom knows anything. No one can help. So much for Freedom. Maybe it's a code for leaving your company
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Cristian Arango
(@krixthyan) reported
from
Toronto, Ontario
Is @FreedomMobile the worst mobile company? Hint: Yes
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SungManitu/2020
(@sungmanitu2020) reported
from
The Beaches, Ontario
@freedomsupport I feel I pay what is satisfactory for service but it maybe an issue I need to address with my LG phone manufacturer !
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John Daryl
(@jhndryl) reported
from
Toronto, Ontario
@freedomsupport Thank you. Hopefully this gets to fix the issue.
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Jan J
(@HBchic_Jade) reported
from
Toronto, Ontario
@FreedomMobile Great job Freedom for doing NOTHING to repair the problem with my husband's phone on his Birthday no less! I guess you don't care at all about customer retention nor do you care about customer service. The worst telecom provider in existence. #freedommobilesucks
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
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Brian (Stuttering Loudly)
(@StutterLoudly) reported
from
Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
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Pedro Marques
(@MetroManTO) reported
from
Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.
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rin
(@OtarineMusic) reported
from
Toronto, Ontario
@freedomsupport is there any information as to when Freedom intends to launch its 5G service?
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Call Me Scotty
(@andreammscott) reported
from
Toronto, Ontario
@freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?
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azhar
(@bobsakomano) reported
from
Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@FreedomMobile I preordered on September 17th, 2021. I got my email confirmation but that is it I have not gotten a tracking number oh, your customer support team knows nothing. And today is the official release date oh, did I make a mistake?
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ПΣЯM ©
(@njmckenzie) reported
from
Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
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kat
(@katlikethief) reported
from
Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Apa Chan
(@TrapTengku) reported
@FreedomMobile I pay money to use this service and they messed up my day because I Missed an important call from my job. My job said they called me 15 time!!! And it still didn’t go though... so mad
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Cause I gotta say, if $30 helps develop your network, I'm curious as to what the hit to near total profit margins 4 lines is gonna do to help that along. This is bullshit. I'm sorry, it's bull. This time, I am giving an ultimatum. Fix it, or I leave with 4 other subscribers.
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport when you'd get more - I've already been strung along by another location - the one I had to go to is quite out of the way, which basically means I got ambushed with this fee - y'all didn't do jack **** of value. not so much as installing my sim! 2/?
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Siddhant Bhatia
(@Siddhantbbhatia) reported
@FreedomMobile #badservice Bad sales service by Telecommunications company freedom, didn’t received my product till now or update for customer to track their product. It’s been 9th day whereas the agent told the product will be delivered to me in 5-7 days (within canada).
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Dallas Groot
(@iamgroot11) reported
So I spoke to a @freedomsupport technical suport specialist on the phone yesterday telling me I can’t use the nationwide network inside of a homezone, when ever did this policy change? It worked 2 months ago and the month before that when I tried it just fine.
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport - your marketing makes absolutely no effort to mention this fee, in spite of falsely touting "absolute zero" upfront and over 2y - if it's a mandatory fee it's part of the damn price - when in the hell did it become acceptable to *charge* someone to offer you their business? 3/4
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Croc Daddy
(@graavysluut) reported
@freedomsupport I'm literally trying to buy a phone. No change to my account. No change to my contract. I asked if anybody at the company would sell me a phone and I was literally told by customer service that I had to buy it in person or buy it elsewhere. Absurd.
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Croc Daddy
(@graavysluut) reported
Big shout out to @FreedomMobile who told me that nobody at their company will sell me a new phone online or through customer service and that if I didn't want to interact with somebody in person, I should change providers. Cool pandemic precautions.
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C.L. Polk
(@clpolk) reported
hey @freedomsupport i hate to be that person who rolls in with a technical problem riiight at the end of your shift but--how do I know my new phone can receive phone calls? my signal icon says x and has no bars
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Openly Black Leopard Chow For Sale
(@spladayum) reported
@clpolk @freedomsupport Mine's been that way for about a year. @googlefi has no support infrastructure that I can tell, doesn't answer emails, and is basically useless. I'm looking for a new carrier.