Freedom Mobile Outage Report in Toronto, Ontario
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The latest reports from users having issues in Toronto come from postal codes M6E, M4Y, M3M, M5A, M4V, M6M, M6J and M5H.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Toronto, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto, North York and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Phone | |
| North York |
Total Blackout | |
| North York |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
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Michelle Williamson
(@MichCWilliamson) reported
from
Toronto, Ontario
@EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕
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Erica Ehm
(@EricaEhm) reported
from
Toronto, Ontario
@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.
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Tai Tang
(@tallpagee) reported
from
Toronto, Ontario
@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help
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Erica Ehm
(@EricaEhm) reported
from
Toronto, Ontario
Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.
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Nunya Biznez
(@GwapogiTalaga) reported
from
Toronto, Ontario
It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.
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Dominica Larkin
(@DominicaLarkin) reported
from
Toronto, Ontario
@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!
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Jaded
(@chimozy_charles) reported
from
Toronto, Ontario
@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.
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Carrie Oehm
(@Coehmer) reported
from
Toronto, Ontario
@freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)
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Dominic Persaud
(@DominicPersaud) reported
from
Toronto, Ontario
@FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working
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Black Hippy
(@LeonDies4jays) reported
from
Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
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Nunya Biznez
(@GwapogiTalaga) reported
from
Toronto, Ontario
@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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kiki enen-MOR🦋
(@chocolatmilq) reported
from
Toronto, Ontario
@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒
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Erik
(@angrybearTO) reported
from
Toronto, Ontario
@happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new
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Brian B
(@brianyyz) reported
from
The Junction, Ontario
Have to say the implementation of cell service underground on the @TTChelps is the worst of any system I have ridden globally. Not an selling point overall @FreedomMobile #ttc #mobile #transitTO
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Bruno Garcia
(@brungarc) reported
from
Toronto, Ontario
@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.
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chip
(@chippy_nonstop) reported
from
Toronto, Ontario
. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE
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Nunya Biznez
(@GwapogiTalaga) reported
from
Toronto, Ontario
Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Gogo Land
(@GogoLand6) reported
@freedomsupport Did you read the part where I said my PERSONAL device? This is a nuisance. Maybe run this customer concern up the chains rather than automatically dismissing it with this response. Sigh.
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woohoo331
(@woohoo331) reported
@freedomsupport trying that but its a guesstimate at best they are looking at 4-5 weeks before they can guarantee anything how do you never have stock of any of the phones that people are looking for?
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포라⁷
(@polabahbah) reported
@FreedomMobile has the worst customer service!
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Kris Uguccioni
(@kris_ugu) reported
Go into the store. Which we did yesterday. Guy updated her plan no problem but no phone in stock. She’s there again today and now they won’t upgrade her device, that they now have in stock…. Bc her married last name is different. @freedomsupport why do you guys make things hard?
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David Draper
(@madmanbrewer) reported
@freedomsupport As I have said repeatedly, I paid for the roaming. Yes I was in Windsor the day before but that shouldn't be my problem
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G S
(@GS05478077) reported
@freedomsupport Why do I have no service and then I will have service just for it to go total black out again
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woohoo331
(@woohoo331) reported
@freedomsupport Lol you have no way to check stock, you have referred me to call every store and check myself defeating the purpose of ordering online telling people now that freedom never has stock go elsewhere if you want a specific phone
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Hectorplus.ca ( con AMLO )
(@hector604) reported
@freedomsupport @PrimeBane It was down for half an hour, same as what happened to Telus earlier today, service is ok now
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David Draper
(@madmanbrewer) reported
@freedomsupport I was on the support number, asked for a manager... I was told (in a nice way) too bad for you....
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Kevin Miller 🧞♂️
(@jkmiller123) reported
@FreedomMobile great customer support today. Thank. Added a data package to the wrong line at 3 am because I was sleepy. And they fixed it up quickly and easily.