Freedom Mobile outages and service status in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Toronto, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Phone	11 days ago
Toronto	Phone	11 days ago
Toronto	Internet	19 days ago
Toronto	Wi-fi	29 days ago
Toronto	Phone	1 month ago
Toronto	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Brian Keith MacDonald (@MacDKB) reported 46 seconds ago from Toronto, Ontario

  Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

• 
  Virve Aljas (@VirveAljas) reported 5 minutes ago from Toronto, Ontario

  @dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

• 
  Virve Aljas (@VirveAljas) reported 8 minutes ago from Toronto, Ontario

  Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

• 
  Freedom Customer (@CustomerFreedom) reported 17 minutes ago from Toronto, Ontario

  @ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+

• 
  Laura (@llsebben) reported 18 minutes ago from Toronto, Ontario

  Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

• 
  Vince J Ciarlo (@prguy1968) reported 20 minutes ago from Toronto, Ontario

  @FreedomMobile your customer service and policy sucks!

• 
  Cubby (@Cubby1412) reported 25 minutes ago from The Beaches, Ontario

  @FreedomMobile I phoned. Was told to go to another provider. Awesome customer support.

• 
  Dennis aka dLo (@sidetripca) reported 29 minutes ago from Toronto, Ontario

  @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 31 minutes ago from The Beaches, Ontario

  There needs to be a self service way to pay off your device tab online because the customer service agents on the phone are annoying as hell. @FreedomMobile

• 
  Hayme Torres (@JaymeeTorres) reported 35 minutes ago from Toronto, Ontario

  @freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

• 
  Marianthe Mesbouris (@TechWithRed) reported 36 minutes ago from Toronto, Ontario

  @FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

• 
  007 ⚛️ (@InevitableStan) reported 37 minutes ago from Toronto, Ontario

  I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

• 
  chip (@chippy_nonstop) reported 42 minutes ago from Toronto, Ontario

  . @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

• 
  Freedom Customer (@CustomerFreedom) reported 47 minutes ago from Toronto, Ontario

  @hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

• 
  No Match (@NoMatch_416) reported 47 minutes ago from Toronto, Ontario

  @FindingVimo @FreedomMobile Best customer service in da game doe!!

• 
  ✨ 𝒦𝑒𝓃𝒾𝓀𝓎𝒶’ 𝒢 ✨ (@IFartOnHaterz) reported 48 minutes ago from Markham, Ontario

  It sucks not having data while having a low battery and being a customer of @FreedomMobile

• 
  Mike Whelan (@whelanmj) reported 56 minutes ago from Toronto, Ontario

  @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

• 
  Haleigh Ní Mhacháin (@HalsyBear) reported 56 minutes ago from Toronto, Ontario

  @freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

• 
  Dominica Larkin (@DominicaLarkin) reported 57 minutes ago from Toronto, Ontario

  @FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

• 
  Freedom Customer (@CustomerFreedom) reported 58 minutes ago from Toronto, Ontario

  @FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rui (@allfeteinc) reported 5 minutes ago

  @FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 6 minutes ago

  @FreedomMobile Their reception in the SE/SW Calgary is awful,

• 
  Juliette (@Juliettemvp) reported 8 minutes ago

  @FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.

• 
  Testezlaf (@testezlaf) reported 9 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  bikku (@bikku88) reported 10 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Emmanuel (@cozmopoll) reported 10 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 11 minutes ago

  @FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.

• 
  Tristan Carpio (@TrisCarpio) reported 13 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 14 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  Wil Boucher (@BoucherWil98675) reported 15 minutes ago

  @FreedomMobile is service down for Vancouver internet?