Freedom Mobile

Freedom Mobile Outage Report in Victoria, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Victoria, British Columbia 05/09/2025 04:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (44%)

    Phone (44%)

  2. Internet (39%)

    Internet (39%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Victoria, British Columbia

Latest outage, problems and issue reports in Victoria and nearby locations:

  • Matpoirier Matt Poirier (@Matpoirier) reported from Saanich, British Columbia

    @rickk_james @freedomsupport Feeling the same way, being told tickets are resolved, when they're not, being told I might have to wait, meanwhile watching the phone sell out elsewhere. I was actually told my order was processed by an agent, only to find out it never was.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from View Royal, British Columbia

    I keep getting messages about my nationwide data pass being drawn down, so I check to see what's up and I'm still on @FreedomMobile network. The whole point of getting that data is for when I'm up in the mountains, so why is it being used in the city?

  • MargoBr35101072 Margo Bradley (@MargoBr35101072) reported from Central Saanich, British Columbia

    @FreedomMobile Ha RIGHT mine was suspended in only 4 days of service..these people are in compedent...in more ways than ONE!!! Bad service😰😰😰

  • BriApp Brian משה (@BriApp) reported from Saanich, British Columbia

    @freedomsupport There's no point. We've done this time and time again. The problem isn't my phone, it's your towers.

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Victoria, British Columbia

    One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • CaribbeanBreez_ CaribbeanBreeze (@CaribbeanBreez_) reported

    @_tweeeet_ @freedomsupport Oh it gets worse! Their customer service is a complete joke of poorly trained reps that don’t know much about their primary service. Pathetic.

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport are you still having data connection problems in Mississauga?

  • akshitraheja AKSHIT RAHEJA (@akshitraheja) reported

    @freedomsupport How much time will it take to fix. Any ETA for that?

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @FreedomMobile your service is terrible in North Battleford, Saskatchewan. Time to switch to another carrier with better coverage!

  • Ravetcofx Corbin (@Ravetcofx) reported

    @FreedomMobile Too bad you guys are getting bought by Rogers, I've been a client for 6 years and will leave once my contract is complete

  • tc200072 tc (@tc200072) reported

    @FreedomMobile you sent me an offer for free phones. When I tried to redeem it, you told me it expired2 days before. Why not write the expiry date on it? Why do your call centers tell me no one can escalate my complaint , and your actual escalation form results in no reply?

  • ayush_nahata Ayush Nahata (@ayush_nahata) reported

    @freedomsupport @FreedomMobile my account had ~$35 as an unused topup balance, which the whatsapp customer provider said would be refunded, however now the phone customer service executive says no balance can be refunded as the account is closed. Please help

  • musclecaliber Poppa Don (@musclecaliber) reported

    @freedomsupport connection has been spotty the past week and now none of my text messages will get sent. Are y'all gonna fix this for me or should I switch carriers

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile is so garbage get no data coverage in Richmond Hill Ontario. Go outside of the GTA the network doesn't work even in GTA it's garbage. Pay extra with another company for a reliable service. And don't respond stupid Freedom mobile this isn't intended for a response

  • plutoorbust Laddie (@plutoorbust) reported

    @ungullibleguy @DaveSfmg54 @FreedomMobile Nah man. Was a customer for 3 years with cheapest plan ever. My issues get resolved everytime. Billing issues, resolved. Like I said their network wasn’t good enough for what I needed. I often feel that when people complain, it’s usually said person that’s the problem