Freedom Mobile Outage Report in Waterloo, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (32%)
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Total Blackout (5%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Waterloo, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Internet | |
| Kitchener |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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RJM123
(@R0J0MI123) reported
from
Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
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Mariana Ostache
(@MarianaOstache) reported
from
Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.
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Carol
(@Carol18358107) reported
from
Kitchener, Ontario
@freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers
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gordon caswell
(@gordoncaswell) reported
from
Kitchener, Ontario
@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick
(@11ptg11) reported
@freedomsupport I dont have data anymore, I'm on roaming? Is there an outage?
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Apocalypse Val
(@ValenSinn) reported
@freedomsupport have a problem again!
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Marie Boyce
(@MarieBoyce7) reported
@freedomsupport I will also not DM you as customers Need to know that not only is Freedom non competitive and non- affordable but they lack in customer care.
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Shawn Sorichetti
(@ssoriche) reported
@freedomsupport no Freedom service at Thickson and Rossland. Keeps switching to Nationwide.
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ToeTagMan
(@ToeTagMan) reported
@FreedomMobile In the passed few weeks I barely get any bars or signal on my phone. Freedom mobile is pretty much useless now. What's happening with @FreedomMobile ? #freedommobile
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Marie Boyce
(@MarieBoyce7) reported
@freedomsupport I am so disappointed and disgusted with your Customer Care team who would not help us out for ridiculous US charges. Every other mobile company we deal with has a $10/ day US plan and Freedom just soaked my son. Your staff would not listen and only wanted to argue
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sagar
(@me_skhanal) reported
@freedomsupport I totally understand that Freedom wants to make sure the account to be authorized but how can a customer trust an agent who will have the PIN visible? Can’t it be encrypted? Trust should be on both ends!
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godwin lee
(@godwin8) reported
@freedomsupport service is very poor in the Thornhill area.. is there an estimate on when it’s going to be restored?
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x - Coldplay_Oilers
(@coldplay_oilers) reported
For anyone considering @FreedomMobile for home internet, don’t bother. Their customer support is absolutely terrible.
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G. Netto
(@netto_fornari) reported
Worse customer service ever @FreedomMobile !