Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 01/22/2026 13:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Thursty25 Snitchell (@Thursty25) reported

    @FreedomMobile I tried to like this post but had to wait for wifi cause your data is too slow

  • girlmom003 The world needs Healing! (@girlmom003) reported

    @freedomsupport Is there a problem with the service right now myself and others can't receive or send texts or get calls

  • MrBradley101 ianbradley (@MrBradley101) reported

    @freedomsupport No but what you can do is send somebody from corporate down and check it out for themselves I'm not going to send you a DM because it does absolutely nothing or maybe look at the reviews what people say about that store

  • omgleche leche 🇵🇭 (@omgleche) reported

    @freedomsupport hi! I am experiencing issues with my US one time pass. I fly home soon so I’m feeling desperate to resolve this😭

  • bonersrule Brüste (@bonersrule) reported

    @freedomsupport as an addition.... no one in support has been able to confirm if my number is still attached to my SIM card, or if the same rep tried to port it to a new SIM for this mystery mytab phone.... currently my SIM still works but I half expect it to stop working.

  • Lauraldawn Laural Adams (@Lauraldawn) reported

    @freedomsupport Yes I can read. And I’d suggest customer retention = retaining customers not sending them elsewhere. I’m well aware I have options. I don’t feel stick. Angry. Annoyed. Furious.JUDGED. Are all the emotions I am experiencing

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @freedomsupport Ah I checked Reddit and other users are confirming there is instead an issue. So I guess there is something going on as an fyi

  • onlinedogfan Dr. Dog Esq (@onlinedogfan) reported

    @freedomsupport hey is there problems with calling in Hamilton, Ontario today?

  • WINKYDOODLE Jeff Jersey (@WINKYDOODLE) reported

    @FreedomMobile To get a new phone shipped to my work I had to cancel my upgrade and change my billing address? In 2022? Dumb. It's been 4yrs but maybe @Rogers is a little more customer-savvy. #disappointed

  • MattOnDemand Matt Fraser (@MattOnDemand) reported

    @AnthonyLacavera @FreedomMobile Please let this happen. As a @FreedomMobile customer since the #WindMobile days, this company needs someone who is willing to invest in its future.