Freedom Mobile Outage Report in Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (68%)

2. 

   Phone (16%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   TV (2%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Shep's Subdivision and Kitchener.

City	Problem Type	Report Time
Kitchener	Phone	2 months ago
Kitchener	Internet	6 months ago
Cambridge	Internet	6 months ago
Cambridge	Internet	7 months ago
Kitchener	Phone	7 months ago
Washington	Phone	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• dantran 🇨🇦 (@dantran88) reported 16 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• dantran 🇨🇦 (@dantran88) reported 18 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• Mariana Ostache (@MarianaOstache) reported 24 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• gordon caswell (@gordoncaswell) reported 53 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Muhammad J Khan (@Khan__1987) reported a minute ago

  @FreedomMobile @freedomsupport just had the worst customer service experience. I will not recommend this company to anyone.

• 🏳️‍🌈🧜‍♀️ Katelynn/Lauren (She/They) (@FrostedSiren) reported 3 minutes ago

  @freedomsupport It's a Shaw outage. It's been going all day.

• Dwayne girvan (@dgirvan) reported 5 minutes ago

  @freedomsupport my service has been terrible lately. How can we fix it

• Luc Grey (@ll_greyTO) reported 7 minutes ago

  My partner who lost their job as many have during the pandemic was just navigating a horrible service experience with @FreedomMobile. No empathy or interest in supporting their clients during this challenging time.

• Chris (@krzyabn) reported 8 minutes ago

  I ordered a sim card twice (because the first one never showed up) and the second one never did either. I have Case ID's for both, can someone help me? @freedomsupport

• Chris lennox (@Dr__Dreadz) reported 8 minutes ago

  @freedomsupport Speeds seem very slow today. Below 1mbs. Any problems on your end? Cambridge Ontario. Thank!

• Time2MakeAMove (@a_time2) reported 10 minutes ago

  @freedomsupport Maybe it is common, but it is also arbitrary and poor practice.

• Raz_Music (@DJRaz_Music) reported 10 minutes ago

  @FreedomMobile WORST ABSOLUTE SERVICE EVER. WHEN REPS HANG UP AND LEADERSHIP TEAMS MEMBERS HANG UP - YOU ALL NEED TO GET FIRED/ RETRAINED - MAKE A CONTRACT - BREAK A CONTRACT. DO NOT EVER TRUST FREEDOM MOBILE! EVER EVER EVER!

• sue butler (@msuebeeCA) reported 10 minutes ago

  @freedomsupport These attempts to DM are just a want to APPEAR helpful. I need someone who ACTUALLY will help me.

• sue butler (@msuebeeCA) reported 11 minutes ago

  @FreedomMobile has the WORST customer service I have ever experienced.