Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 03/15/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (33%)

    Phone (33%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • MattToronto 爪att (@MattToronto) reported

    @freedomsupport 2FA is great, but the site should remember me and I shouldn't have to 1) perform 2FA when the site recognizes me, and 2) require me to enter my phone number or email address every. single. time. That's absurd and bad practice. Especially with the app, but even in a browser!

  • jeff_findrogers chipanze (@jeff_findrogers) reported

    @FreedomMobile That’s absolutely over priced data. Do you think we’re stupid

  • McLeodPerry Perry McLeod (@McLeodPerry) reported

    @FreedomMobile You cell service sucks. Data plans might be priced right but your service is bad especially in rural areas

  • kwamed11 Swaggy P (@kwamed11) reported

    @FreedomMobile Hey freedom mobile I need you to have a manager to contact me please. Or somebody in customer service that deals with customer relations

  • SalmanTweets2 Salman (@SalmanTweets2) reported

    @FreedomMobile I am disappointed. Went to just outside of GTA to Wassaga Beach and literally zero coverage and worst part is it is not just one place. You need to increase your network.

  • mariobrillo2016 MarioBrillo2016 (@mariobrillo2016) reported

    @FreedomMobile Folks now freedom has been amazing service for a fraction of the cost. Curt needs to block rogers from buying. Monopilization isn’t the answer

  • SneedyShallot Fnu (@SneedyShallot) reported

    @FreedomMobile I am currently paying more than that for 12 gig. How do I sign up for this? Cancel service and call back?

  • Shahin_Za Shahin Za (@Shahin_Za) reported

    @FreedomMobile Week coverage, you don’t get service when you need it.

  • ShaneMcLaren11 Shane McLaren 🇺🇦 (@ShaneMcLaren11) reported

    @RedToryFan @FreedomMobile Who needs 20GB wtf 😭

  • BrownGuyMadeIT BrownGuy 🎥 (@BrownGuyMadeIT) reported

    @freedomsupport I haven’t had service with you in 4 years, the consistent down time cost me more money than it was worth business wise..