Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 02/20/2026 19:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Phone (13%)

    Phone (13%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Corinne35443671 Coco (@Corinne35443671) reported

    @freedomsupport Considering emergency alerts are suppose to go through WITHOUT any set up required, my phone has all alerts allowed. Turns out YOUR system can't handle Samsung S22+......perhaps you need to upgrade your technology.

  • dapperlibra Ty Best (@dapperlibra) reported

    @freedomsupport I need some help. Where would I find my PUK Code?

  • ChrisOnABikeYEG Chris On A Bike (@ChrisOnABikeYEG) reported

    @freedomsupport Okay I spent TWO HOURS going through the script with Freedom Support chat, where they had me erase all my wifi passwords and told me to delete my entire text history with everyone. They finally told me to go (on a holiday) to the mall to have my phone looked at.

  • CHamster142 CaptainHamster142 (@CHamster142) reported

    @freedomsupport Is the mobile network in Calgary down? I can't make any calls, and when I tried the troubleshooter on the website to send me a support SMS, no message/sms showed up

  • TimothyScottWr1 Timothy Scott Wright-Jamieson (@TimothyScottWr1) reported

    @freedomsupport is there a phone number to contact you about wifi issue

  • kaustiel Kait (@kaustiel) reported

    @freedomsupport I need help with my phone call forwarding to a phone that doesn’t exist

  • jonnhy99 island man child (@jonnhy99) reported

    @FreedomMobile what's with bait & switch customer service? The call center says one thing, & the store says another both trying to do everything not to honor what your agents promised. Even says on file but changed it on the fly so as not to give it. Smh @CCTS_CPRST @CRTCeng

  • jamaicanwoman Cetreana Bailey (@jamaicanwoman) reported

    @freedomsupport @andiesantos @freedomsupport Any idea why my phone says Emergency calls only? Bill was paid November 7th.

  • BodoJA Jamie Bodo🇨🇦 (Me/Myself/I) (@BodoJA) reported

    @FreedomMobile Why didn't the BC Emergency alert system test come on the network. No one in my house on Freedom got the notice. My work phone on Rogers received the notice.

  • Mantoniette13 Marie ANTONiETTE (@Mantoniette13) reported

    @freedomsupport Hello! I would really like to get a new iPhone. As you can see, my iPhone is a few years old now - 4??? And I grapple with memory problems and have to pay $5 of iCloud storage every month.