Freedom Mobile outages and service status in Waterloo, Ontario

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Freedom Mobile generated 1 outage signal in the last 24 hours around Waterloo, including 1 direct report.
The most common problems reported in this area mention Internet.
The most recent signal from this area was received May 21, 1:24 AM EDT.

Internet (100%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Waterloo	Baseline
May 20, 2:00 PM EDT	0	0	0
May 20, 2:20 PM EDT	0	0	0
May 20, 2:40 PM EDT	0	0	0
May 20, 3:00 PM EDT	0	0	0
May 20, 3:20 PM EDT	0	0	0
May 20, 3:40 PM EDT	0	0	0
May 20, 4:00 PM EDT	0	0	0
May 20, 4:20 PM EDT	0	0	0
May 20, 4:40 PM EDT	0	0	0
May 20, 5:00 PM EDT	0	0	0
May 20, 5:20 PM EDT	0	0	0
May 20, 5:40 PM EDT	0	0	0
May 20, 6:00 PM EDT	0	0	0
May 20, 6:20 PM EDT	0	0	0
May 20, 6:40 PM EDT	0	0	0
May 20, 7:00 PM EDT	0	0	0
May 20, 7:20 PM EDT	0	0	0
May 20, 7:40 PM EDT	0	0	0
May 20, 8:00 PM EDT	0	0	0
May 20, 8:20 PM EDT	0	0	0
May 20, 8:40 PM EDT	0	0	0
May 20, 9:00 PM EDT	0	0	0
May 20, 9:20 PM EDT	0	0	0
May 20, 9:40 PM EDT	0	0	0
May 20, 10:00 PM EDT	0	0	0
May 20, 10:20 PM EDT	0	0	0
May 20, 10:40 PM EDT	0	0	0
May 20, 11:00 PM EDT	0	0	0
May 20, 11:20 PM EDT	0	0	0
May 20, 11:40 PM EDT	0	0	0
May 21, 12:00 AM EDT	0	0	0
May 21, 12:20 AM EDT	0	0	0
May 21, 12:40 AM EDT	0	0	0
May 21, 1:00 AM EDT	0	0	0
May 21, 1:20 AM EDT	0	0	0
May 21, 1:40 AM EDT	0	0	0
May 21, 2:00 AM EDT	0	0	0
May 21, 2:20 AM EDT	0	0	0
May 21, 2:40 AM EDT	0	0	0
May 21, 3:00 AM EDT	0	0	0
May 21, 3:20 AM EDT	0	0	0
May 21, 3:40 AM EDT	0	0	0
May 21, 4:00 AM EDT	0	0	0
May 21, 4:20 AM EDT	0	0	0
May 21, 4:40 AM EDT	0	0	0
May 21, 5:00 AM EDT	0	0	0
May 21, 5:20 AM EDT	0	0	0
May 21, 5:40 AM EDT	0	0	0
May 21, 6:00 AM EDT	0	0	0
May 21, 6:20 AM EDT	0	0	0
May 21, 6:40 AM EDT	0	0	0
May 21, 7:00 AM EDT	0	0	0
May 21, 7:20 AM EDT	0	0	0
May 21, 7:40 AM EDT	0	0	0
May 21, 8:00 AM EDT	0	0	0
May 21, 8:20 AM EDT	0	0	0
May 21, 8:40 AM EDT	0	0	0
May 21, 9:00 AM EDT	0	0	0
May 21, 9:20 AM EDT	0	0	0
May 21, 9:40 AM EDT	0	0	0
May 21, 10:00 AM EDT	0	0	0
May 21, 10:20 AM EDT	0	0	0
May 21, 10:40 AM EDT	0	0	0
May 21, 11:00 AM EDT	0	0	0
May 21, 11:20 AM EDT	0	0	0
May 21, 11:40 AM EDT	0	0	0
May 21, 12:00 PM EDT	0	0	0
May 21, 12:20 PM EDT	0	0	0
May 21, 12:40 PM EDT	0	0	0
May 21, 1:00 PM EDT	0	0	0
May 21, 1:20 PM EDT	0	0	0
May 21, 1:40 PM EDT	0	0	0
May 21, 2:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Internet	13 hours ago
Kitchener	Wi-fi	2 months ago
Kitchener	Internet	4 months ago
Kitchener	Phone	6 months ago
Kitchener	Internet	10 months ago
Cambridge	Internet	10 months ago

Nearby cities with recent reports

Kitchener

1 recent signals

13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

Carol (@Carol18358107) reported 12 minutes ago from Kitchener, Ontario
@freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.
dantran 🇨🇦 (@dantran88) reported 24 minutes ago from Kitchener, Ontario
@FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.
dantran 🇨🇦 (@dantran88) reported 30 minutes ago from Kitchener, Ontario
@FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers
RJM123 (@R0J0MI123) reported 49 minutes ago from Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
gordon caswell (@gordoncaswell) reported 49 minutes ago from Kitchener, Ontario
@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.
Mariana Ostache (@MarianaOstache) reported 54 minutes ago from Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Jay McIntyre (@jaynoelmcintyre) reported 42 seconds ago
@FreedomMobile is there currently an outage with home internet?
J.S. Karma (@EtInferius) reported 3 minutes ago
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
Derek Smith (@derek8128) reported 3 minutes ago
Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
manish midha (@midha_manish) reported 4 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Silvia C. (@SilviaCai) reported 4 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Testezlaf (@testezlaf) reported 7 minutes ago
@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
Jay (@sh_jags) reported 8 minutes ago
@FreedomMobile Service down
Tristan Carpio (@TrisCarpio) reported 10 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Lily (@Lily08901017) reported 10 minutes ago
@FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service
This Is a Collective (@thiscollective) reported 18 minutes ago
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.