Freedom Mobile outages and service status in Waterloo, Ontario

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Freedom Mobile generated 0 outage signals in the last 24 hours around Waterloo, including 0 direct reports.
The most common problems reported in this area mention Wi-fi.

Wi-fi (100%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 12, 5:00 PM EDT	0	0
Apr 12, 5:20 PM EDT	0	0
Apr 12, 5:40 PM EDT	0	0
Apr 12, 6:00 PM EDT	0	0
Apr 12, 6:20 PM EDT	0	0
Apr 12, 6:40 PM EDT	0	0
Apr 12, 7:00 PM EDT	0	0
Apr 12, 7:20 PM EDT	0	0
Apr 12, 7:40 PM EDT	0	0
Apr 12, 8:00 PM EDT	0	0
Apr 12, 8:20 PM EDT	0	0
Apr 12, 8:40 PM EDT	0	0
Apr 12, 9:00 PM EDT	0	0
Apr 12, 9:20 PM EDT	0	0
Apr 12, 9:40 PM EDT	0	0
Apr 12, 10:00 PM EDT	0	0
Apr 12, 10:20 PM EDT	0	0
Apr 12, 10:40 PM EDT	0	0
Apr 12, 11:00 PM EDT	0	0
Apr 12, 11:20 PM EDT	0	0
Apr 12, 11:40 PM EDT	0	0
Apr 13, 12:00 AM EDT	0	0
Apr 13, 12:20 AM EDT	0	0
Apr 13, 12:40 AM EDT	0	0
Apr 13, 1:00 AM EDT	0	0
Apr 13, 1:20 AM EDT	0	0
Apr 13, 1:40 AM EDT	0	0
Apr 13, 2:00 AM EDT	0	0
Apr 13, 2:20 AM EDT	0	0
Apr 13, 2:40 AM EDT	0	0
Apr 13, 3:00 AM EDT	0	0
Apr 13, 3:20 AM EDT	0	0
Apr 13, 3:40 AM EDT	0	0
Apr 13, 4:00 AM EDT	0	0
Apr 13, 4:20 AM EDT	0	0
Apr 13, 4:40 AM EDT	0	0
Apr 13, 5:00 AM EDT	0	0
Apr 13, 5:20 AM EDT	0	0
Apr 13, 5:40 AM EDT	0	0
Apr 13, 6:00 AM EDT	0	0
Apr 13, 6:20 AM EDT	0	0
Apr 13, 6:40 AM EDT	0	0
Apr 13, 7:00 AM EDT	0	0
Apr 13, 7:20 AM EDT	0	0
Apr 13, 7:40 AM EDT	0	0
Apr 13, 8:00 AM EDT	0	0
Apr 13, 8:20 AM EDT	0	0
Apr 13, 8:40 AM EDT	0	0
Apr 13, 9:00 AM EDT	0	0
Apr 13, 9:20 AM EDT	0	0
Apr 13, 9:40 AM EDT	0	0
Apr 13, 10:00 AM EDT	0	0
Apr 13, 10:20 AM EDT	0	0
Apr 13, 10:40 AM EDT	0	0
Apr 13, 11:00 AM EDT	0	0
Apr 13, 11:20 AM EDT	0	0
Apr 13, 11:40 AM EDT	0	0
Apr 13, 12:00 PM EDT	0	0
Apr 13, 12:20 PM EDT	0	0
Apr 13, 12:40 PM EDT	0	0
Apr 13, 1:00 PM EDT	0	0
Apr 13, 1:20 PM EDT	0	0
Apr 13, 1:40 PM EDT	0	0
Apr 13, 2:00 PM EDT	0	0
Apr 13, 2:20 PM EDT	0	0
Apr 13, 2:40 PM EDT	0	0
Apr 13, 3:00 PM EDT	0	0
Apr 13, 3:20 PM EDT	0	0
Apr 13, 3:40 PM EDT	0	0
Apr 13, 4:00 PM EDT	0	0
Apr 13, 4:20 PM EDT	0	0
Apr 13, 4:40 PM EDT	0	0
Apr 13, 5:00 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Wi-fi	18 days ago
Kitchener	Internet	2 months ago
Kitchener	Phone	4 months ago
Kitchener	Internet	9 months ago
Cambridge	Internet	9 months ago
Cambridge	Internet	10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

dantran 🇨🇦 (@dantran88) reported 3 minutes ago from Kitchener, Ontario
@FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers
RJM123 (@R0J0MI123) reported 24 minutes ago from Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
gordon caswell (@gordoncaswell) reported 25 minutes ago from Kitchener, Ontario
@FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.
dantran 🇨🇦 (@dantran88) reported 33 minutes ago from Kitchener, Ontario
@FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.
Mariana Ostache (@MarianaOstache) reported 43 minutes ago from Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile
Carol (@Carol18358107) reported 55 minutes ago from Kitchener, Ontario
@freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

A. (@mcfaddders) reported 3 minutes ago
Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.
vegan4them (@vegan4nonhumans) reported 3 minutes ago
@FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.
Chris (@Silverxx27) reported 3 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
liyahcove🦋 (@Aliyah71957449) reported 4 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
This Is a Collective (@thiscollective) reported 4 minutes ago
@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
Aन၇нပमпТяईपаош (@ATripathy1) reported 8 minutes ago
@FreedomMobile why not offer shared plans with such excellent service.
Spike (@HeyimSpike) reported 11 minutes ago
@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
Tekin Ozkurt (@TekinOzkur15081) reported 13 minutes ago
@FreedomMobile Ok I pay more as a exsisting customer
traffic controller (@trafficcntrlchd) reported 13 minutes ago
@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
Silvia C. (@SilviaCai) reported 16 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.