Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 09/16/2025 06:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (41%)

    Phone (41%)

  2. Internet (40%)

    Internet (40%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • sourlivvy bailey (@sourlivvy) reported

    @FreedomMobile fix ur **** before i kms

  • SimmerPlourde 🎃 🍁Pløûrdë🍁💀|Špøōkÿ Šęåßøñ (@SimmerPlourde) reported

    @Rootbrian_ @freedomsupport Never said it IS 3G. But this conversation is old now.

  • alhijay Dr. abduqadir alhijazy (@alhijay) reported

    @freedomsupport 5 Days I can’t move any where in Stratford! What u r taking??? You're looking for imaginary arguments and ideas and don't talk about solving the problem: in short, the Internet doesn't work!!! Is there a solution??? Just answer yes or no??????????

  • Stans_Meal StansMeal (@Stans_Meal) reported

    @freedomsupport Nope, too late. Joke of a service.

  • MichaelJonesETC Michael Jones 🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@MichaelJonesETC) reported

    @michivp @freedomsupport @FreedomMobile Yeah, that becomes an ID issue and has to be done face to face unfortunately

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @VictoriousOwO @FreedomMobile And nobody said you were mandated to buy a new device to remain a customer.

  • Jianyong Justin Chen (@Jianyong) reported

    @freedomsupport Called CS line twice today to discuss plan upgrade. Both times after taking to loyalty dept for just one minute, it hang up. So frustrated and next time I call), it will be about closing account and I wish they can actually close my account before hanging up!

  • Amandeep0401 Amandeep Singh (@Amandeep0401) reported

    @FreedomMobile I was charged two times even after full account settlement in July 2022. No refund issued after getting in touch with CS team. This is how you treat your loyal customer.?

  • favoriteroll favoriteroll (@favoriteroll) reported

    @sistermedia @freedomsupport Go inbox MYSTICHACKED07 on Instagram My account also bugged and support service aren’t doing anything about it, he successfully retrieved my account, he is the best.

  • tryoung Mind over Matter (@tryoung) reported

    @MichaelJonesETC @freedomsupport @FreedomMobile Their customer support is generally better than Bell's, Roger's and Telus'. Never had a complaint about Freedom, other than lack of signal in Stittsville. I still remember being on the phone with Rogers for hours to resolve a problem. Pathetic.