Freedom Mobile outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Carol (@Carol18358107) reported 23 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

• 
  dantran 🇨🇦 (@dantran88) reported 32 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• 
  gordon caswell (@gordoncaswell) reported 37 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• 
  dantran 🇨🇦 (@dantran88) reported 47 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• 
  RJM123 (@R0J0MI123) reported 55 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  Mariana Ostache (@MarianaOstache) reported 59 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan John White. (@RyanCanadian) reported 4 minutes ago

  @FreedomMobile Went to Fido they took the time to explain everything, found the right provider for me, out of 3 carriers & went with Rogers, didn't need auto pay, got 100gb of data, better service, & walked out the store with a brand new Pixel 10 with no cost up front. That's how you do it.

• 
  Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported 6 minutes ago

  @TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.

• 
  Peg City 🇨🇦 (@wpgAce) reported 7 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Nick G (@Nick_Galo) reported 8 minutes ago

  @FreedomMobile Internet is down in Toronto east

• 
  Mike Bryan (@mikebryan) reported 9 minutes ago

  @PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?

• 
  gbreezie (@garry568) reported 9 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  B̴B̴3̴ (@0xBB3) reported 11 minutes ago

  @ericzawo @rory_mg @FreedomMobile Agreed. Was very happy with them. I just didn’t like how I got 0 service in cottage country. Has the network been improved? It’s been a few years since then

• 
  Jasmine Kaur G (@jgarcha) reported 14 minutes ago

  Well. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 16 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 30 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)