Freedom Mobile Outage Report in Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (71%)

2. 

   Phone (13%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

City	Problem Type	Report Time
Kitchener	Internet	22 days ago
Kitchener	Phone	2 months ago
Kitchener	Internet	7 months ago
Cambridge	Internet	7 months ago
Cambridge	Internet	8 months ago
Kitchener	Phone	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• dantran 🇨🇦 (@dantran88) reported 12 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• gordon caswell (@gordoncaswell) reported 30 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• Mariana Ostache (@MarianaOstache) reported 42 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• Carol (@Carol18358107) reported 47 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

• dantran 🇨🇦 (@dantran88) reported 54 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Tossable Digits (@TossableDigits) reported a minute ago

  @freedomsupport Maybe a training error? The Customer clearly received the SMS while in another country. They replied YES but FM did not get it. They called but the 2nd Port Out request was rejected. They chatted but still, no luck. I hope you can resolve it. DM us for the phone number.

• Adeel (@Adeel56418267) reported 2 minutes ago

  @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

• iMac (@iMac58138190) reported 2 minutes ago

  @freedomsupport @PatBrownrigg1 Your guys service isn’t working no signals

• Dupaths (@TheRealDupaths) reported 9 minutes ago

  @FreedomMobile Why is my signal not working all of a sudden in Brantford?, has been working for months no problem and then all of a sudden nothing.

• Mandy Rickman-Edwards (@EdwardsRickman) reported 10 minutes ago

  @FreedomMobile so if this is not taking care of by mid March I will be contact the news and more how many people have been treated like this and who is not taking a step forward is this how you guys treat customers..

• Shehryar Kharadi (@shehryarkharadi) reported 12 minutes ago

  @freedomsupport Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

• Diana Roca Baltzis (@iheartwinnieeee) reported 14 minutes ago

  @freedomsupport I'm having texts failing for 2 days, is service down in Ottawa.

• Tony Diep (@realtonydiep) reported 17 minutes ago

  @freedomsupport Sending texts stopped working yesterday. Issue is Freedom SIM bc phone works with Bell SIM. Your 611 won't ring and 1-877 number not accepting calls. No answer to DM. What's going on Freedom? #freedommobile

• Tossable Digits (@TossableDigits) reported 21 minutes ago

  Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

• Lav Gupta (@lavgupta) reported 22 minutes ago

  @canadapostcorp @canadaposthelps freedom mobile customer service is claiming that you are currently taking 12 weeks to deliver mails. They send me a refund cheque on 21st Dec and it is yet to be delivered. Can you guys please clarify this? @FreedomMobile