Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 11/22/2025 13:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ambersmith22015 Amber Smith (@ambersmith22015) reported

    @freedomsupport Why cant anyone get through for customer service number

  • magmamatiger CF (cw for RTs abt genocide) (@magmamatiger) reported

    @FreedomMobile Except sending kids to school during an ongoing global pandemic (which when not lethal is known to cause long term multiple ***** damage with not-fully-known frequency/scale of disabling sequelae because it's a new disease) is a catastrophically terrible idea. Don't support it

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @iamgroot11 @FreedomMobile I never expected it the day the other carriers announced it. These things take time, even decades, to even launch a new set of equipment and frequencies. Rogers, telus and bell got theirs up and running 10 years ago, and then made an announcement, and activated it a month later.

  • izace01 Iz Ace (@izace01) reported

    @FreedomMobile Hello, I joined Freedom mobile last month and have had so many issues with the line being suspended even though I have auto pay set up, I was charged yesterday and today it is suspended AGAIN. The support through mobile chat is extremely slow and frustrating.

  • annettecic Walking Dead Fanatic (@annettecic) reported

    @freedomsupport no service right now???

  • HunterXDante Jesse Hunter 🇨🇦 (@HunterXDante) reported

    @nobodyspecia63 @FreedomMobile I can't tell if this is a "said nobody" joke or an appreciation of service. I'm leaning on the former.

  • YYCtj1 Mr. Canuck🇨🇦 (@YYCtj1) reported

    @freedomsupport No longer a customer, but when I was, Freedom customer service was not able to do anything about it. They just have a bad network, and that was that. Too bad for the suckers…err…I mean customers.

  • LastNameHodge buster hyman (@LastNameHodge) reported

    @FreedomMobile Say hello to the worst cell service of all time 90% of the time

  • Moe92642097 Moe (@Moe92642097) reported

    @freedomsupport I keep calling no body answer today and then it disconnected. You guys should improve the phone support service

  • HealingVisionz Geordie GreenHeart - A David looking for a Goliath (@HealingVisionz) reported

    @FreedomMobile When will you have service for potential customers in the Cowichan Valley? #cowichanvalley #duncanbc #lakecowichan