Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 12/24/2025 22:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

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City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • XRsPartan Spartan 🗡️⚔️ (@XRsPartan) reported

    @FreedomMobile By far the worst phone company out there folks! Despite being a 15 year long loyal customer, their refusal to amend any of my concerns has earned not only a long loyal customer, but have earned a forever anti-referal from anyone I know or who are looking

  • jerryhende22129 jerry henderson (@jerryhende22129) reported

    @FreedomMobile The roaming sounds like it would be good , if I actually had any plans to go traveling . But I'm poor and it's kind of hard to win the lottery if you don't play it .

  • mapsonburt Steve Burton (@mapsonburt) reported

    @kathryn_604 @FreedomMobile 1) I've been in telecoms since 1990 and worked on SS7 & local number portability so have a few creds myself. The iPhone (& presumably Android but I've never tested it) hang on to the last network before roaming until no signal at all to minimize roaming charges.

  • goaldigger77 Dollars to Donuts (@goaldigger77) reported

    @FreedomMobile U don't think I called Freedom Mobile and went in stores personally to get this resolved? You all lied and said you couldn't help and claimed you didn't know what the return shipping label # was. Nah - I'm saving anyone I can from this fraud.

  • SueSmarz Susan Smarz (@SueSmarz) reported

    @FreedomMobile I did not get a response about you plan to fix this issue and how you will compensate by providing two different phones at the same cost per month

  • jjlad943674 jj lad (@jjlad943674) reported

    @FreedomMobile Be warned... FM's coverage is horrible. Of course they only tell you that after you've signed up.

  • SueSmarz Susan Smarz (@SueSmarz) reported

    @FreedomMobile No I haven’t and I have been a loyal customer. I have recommended people to you. No one ever told me about buying out the phones after two years and this is not the first time I’ve traded up. I plan on bringing the phones back. Not OK

  • DesaiHim Himanshu Desai (@DesaiHim) reported

    @FreedomMobile internet not working in Vaughan area… such a garbage service

  • kkd_rainbowsalt ਕਰਮ (@kkd_rainbowsalt) reported

    @FreedomMobile Still no service after paying for 2 SIMs and $33. Been told to go to the store repeatedly. This is unacceptable. Please fix this now.”

  • Blondie222222 Blondie (@Blondie222222) reported

    @FreedomMobile You can't match the price nor the reliability ( dropped calls , loss of internet ) signal