Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 01/01/2026 08:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone
CanadaWashington Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Porscha_Aubrey Porscha Aubrey (@Porscha_Aubrey) reported

    @FreedomMobile I’m having trouble getting service, are the servers down or something? I’ve restarted my phone multiple times and even updated it and its only gone from no service to sos

  • Michael70858663 Michael (@Michael70858663) reported

    @freedomsupport Freedom mobile customer service and supervisor lie to you.

  • nikayaholmess__ nikayaholmess 👑 (@nikayaholmess__) reported

    @freedomsupport Currently on the phone waiting to speak with a supervisor. The service used to be fantastic when I worked for you guys and it seems it has all went down hill since.

  • GeorgeI88241999 George Ivanov (@GeorgeI88241999) reported

    @freedomsupport is there an issue with transferring esim to American purchased iPhone pro max , note new American iPhone don’t have sim tray

  • Ceeceepunk ...one eye open when I'm sleepin, one AaAyyyeEEEee (@Ceeceepunk) reported

    @freedomsupport so, is there any service outages in Surrey, BC? I know there qas a power outage, but no one is actually saying anything. Can we get some clarity?

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

  • hector604 Hectorplus.ca ( con AMLO ) (@hector604) reported

    @PrimeBane Looks like freedom mobile network @freedomsupport is down

  • Whorror5 Whorror (@Whorror5) reported

    @FreedomMobile let me pay my damn bill!!!!

  • Michael70858663 Michael (@Michael70858663) reported

    @freedomsupport This company is a joke, treats customers like ****

  • GS05478077 G S (@GS05478077) reported

    @freedomsupport Why do I have no service and then I will have service just for it to go total black out again