Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 02/24/2026 11:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Phone (13%)

    Phone (13%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Sarcastic_Acid Sarcastic Acid (@Sarcastic_Acid) reported

    @FreedomMobile Lol Canadian carriers talking about "overpriced" is a terrible joke. You all are overpriced, no matter what you offer.

  • zarehskhan1 Sheraz Khan (@zarehskhan1) reported

    I've never seen such a stupid service at Freedom Mobile contact center, I requested to port-in my daughter's number from Rogers to Freedom. They changed my number with my daughter nbr. I wish I never moved to Freedom #FreedomMobile #Rogers @freedomsupport

  • Dskoots1 Skitscott (@Dskoots1) reported

    @FreedomMobile Wow i pay twice that for the same amount of Data at Virgin plus, it is too bad my contact ends in December

  • Sandra493929 Sandra (@Sandra493929) reported from Ramara, Ontario

    @FreedomMobile No cell service and no eta for when it will be up. Just ...it will get fixed eventually. Wow.

  • SheriLorraine Sheri Orvis 🇨🇦 (@SheriLorraine) reported

    @freedomsupport I don’t seem to have service. Is there an outage?

  • breakingthutop1 tenzin thutop (@breakingthutop1) reported

    @FreedomMobile hey there i just did the transfer of account. I set up a pin. Im trying to call the customer service and its asking for the pin. Soon as i enter call gets cut. Help

  • QuinnFatherof4 Quinn (@QuinnFatherof4) reported

    .@FreedomMobile .@freedomsupport $45 charge to upgrade a phone. Just a B.S. cash grab. No service improvements. No wonder cell phone companies are universally hated. #FreedomMobile promise to be different but they're all the same in the end. Time to bring in competition from USA.

  • Sandra493929 Sandra (@Sandra493929) reported

    @freedomsupport Actually it still doesn't work.

  • MarcoJBraam Marco Joshua Braam (@MarcoJBraam) reported

    Gotta love when @FreedomMobile sells you a roaming plan that doesn't work, won't refund your money for it, and chews up your vacation time by paying it's service agents to argue the point. "Freedom from Reliability."

  • andrealori Andie and 😇 Gunner 🌈 (@andrealori) reported

    @A24452601 @freedomsupport I usually have no issues it appears to be a sim card issue foe me