Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 11/16/2025 17:50

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Satvind70085516 Satvinder Singh (@Satvind70085516) reported

    @freedomsupport Look for the temporary number your company gave me 647-916-7014 . Do you see what you're doing here?? Just same old crap like your customer service dept. Thank you...

  • mariobrillo2016 MarioBrillo2016 (@mariobrillo2016) reported

    @FreedomMobile I love freedom. No nonsense, no drama, no issues……

  • JCHoltzhauer Name cannot be blank (@JCHoltzhauer) reported

    I have been with @VirginPlus for 20+ years (different number) and I have never had an issue with their service. I'm done with @FreedomMobile

  • DarioPeralta86 Dario P. (@DarioPeralta86) reported

    @freedomsupport If no solution is offered, I'll return the device tomorrow (which i haven't opened) to get the full refund. PS: the representative NEVER mentioned about the connection fee, and said only the myTab monthly value will be charged. You advertise as NO HIDDEN fees carrier, not true.

  • Sethy_baby Sethy Baby 🇨🇦🚛🚚🚜PPC💜 (@Sethy_baby) reported

    @FreedomMobile I pay you but I need better service please.

  • Satvind70085516 Satvinder Singh (@Satvind70085516) reported

    @freedomsupport Everybody at ur customer care keeps saying that as I have been hearing that from over 2 weeks. Incredible service for a new client like myself. Why do I have to waste so much of my time trying to explain the situation to every other person I meet or talk to at your call centre?

  • Satvind70085516 Satvinder Singh (@Satvind70085516) reported

    @freedomsupport I alrdy mentioned my sim hasn't been activated, my no. hasn't been ported, I was promised a bill of $35 but just in activating my online A/c I recieved a bill of $45 in just 5 days? No resolution to my issues, no sim activation, no service usage nothing at all but I need to pay?

  • m_rodway Melina (@m_rodway) reported

    @freedomsupport @Craftytee Lies they don’t help you! Im on ODSP AND THEY DO NOT CARE!!

  • KansaraKetul ketul kansara (@KansaraKetul) reported

    @freedomsupport If not compatible so why should customer service agent told me that 40 Gb plan and 10 gb bonus which I already have from my previous plan total I got 50 gb. Because when I told her Fido offering me 50 gb then she gave me this plan

  • DarioPeralta86 Dario P. (@DarioPeralta86) reported

    @freedomsupport @FreedomMobile hello, why are you guys charging me a connection fee for a service i already have with you for more than 7 years. I've upgraded devices 3 times with you and is the first time i am charged that fee.