Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 12/04/2025 06:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Devium92 Devium92 (@Devium92) reported

    @freedomsupport day 2 of "server errors" when trying to make a phone call. Any incoming grts met with a busy tone (I am not on the phone at any point during this). Little hard to get things done when you cant contact anyone and they cant contact you.

  • Ksingh_80 Kulwinder Singh (@Ksingh_80) reported

    @FreedomMobile No service please fix this #freedommobile #serviceout

  • IkeaLikesMe Pseudo Nym (@IkeaLikesMe) reported

    @freedomsupport Actually, I texted for help, and ended up just paying by phone. All's good, thanks!

  • BureauRussell Fredward Bureau-Russell (@BureauRussell) reported

    @FreedomMobile @jpsaxe @TikTokCanada I’m in a two-year contract with freedom mobile and moving to a location that has no service whatsoever from freedom mobile what do I do

  • AverageJo44 Average Joe (@AverageJo44) reported

    @freedomsupport @Elorac911 WHY don't you ANNOUNCE that you have a widespread outage????????

  • Tomran39 Tony Omran (@Tomran39) reported

    @RogersHelps This is embarrassing. Everyone switch to @FreedomMobile we have signal!

  • MosheBAppel Moshe Appel משה (@MosheBAppel) reported

    @RyanGrieveAB @ETito604 @FreedomMobile Hmm...I wonder why Freedom isn't down then? 🤔

  • _MaxKing MaxKing100 🍁 (@_MaxKing) reported

    @carlos10876520 @freedomsupport Rogers is down, you can't call Rogers (incl. Fido & Chatr) customers.

  • wjcmIII Cam (@wjcmIII) reported

    @FreedomMobile @ShawInfo Where is the update that your cell service is down?? Be proactive and get ahead of it!!! Poor PR!!

  • ETito604 Tristan Elliott (@ETito604) reported

    @_RakeshDavid @MosheBAppel @FreedomMobile **Sarcasm alert** I jokingly said it was "unreasonable" because I am jealous that my phone doesn't work while his does....