Freedom Mobile outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  dantran 🇨🇦 (@dantran88) reported 2 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

• 
  Carol (@Carol18358107) reported 16 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

• 
  Mariana Ostache (@MarianaOstache) reported 44 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• 
  gordon caswell (@gordoncaswell) reported 51 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• 
  RJM123 (@R0J0MI123) reported 55 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  dantran 🇨🇦 (@dantran88) reported 60 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  François Caron 🇨🇦 (@Milnoc) reported 6 minutes ago

  Ugh! Tried to set up an account with @FreedomMobile, but their system is horribly broken! I've wasted too much time on this. Does anyone know where I can get a cheap plan for my upcoming backup phone? The original data requirement was 40 GB for the year at $15/month after taxes.

• 
  Ticiana Barral (@ticibarral) reported 11 minutes ago

  DO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!

• 
  Stephanie the alchemist (@Stephdalchemist) reported 17 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  Derek Smith (@derek8128) reported 18 minutes ago

  Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 19 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  darkstarr05 (@darkstarrrrr11) reported 19 minutes ago

  @Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter

• 
  gbreezie (@garry568) reported 20 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

• 
  Yvonne Kushe (@kushemusic) reported 26 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  Catchy name (@Catchyname5) reported 26 minutes ago

  @FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers

• 
  bren1818 (@bren1818) reported 31 minutes ago

  @FreedomMobile can you please review your APs in the Guelph (Kortright & Hanlon / Kortright & Edinburgh) area. I have 5g with between 2 & 3 of 4 bars but data is borderline unusable. IF it connects it's brutally slow.