Freedom Mobile Outage Report in Waterloo, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (57%)

2. 

   Phone (33%)

3. 

   Total Blackout (5%)

4. 

   Wi-fi (3%)

5. 

   E-mail (1%)

6. 

   TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

City	Problem Type	Report Time
Kitchener	Internet	one month ago
Kitchener	Phone	3 months ago
Kitchener	Internet	7 months ago
Cambridge	Internet	8 months ago
Cambridge	Internet	8 months ago
Kitchener	Phone	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• RJM123 (@R0J0MI123) reported 2 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• dantran 🇨🇦 (@dantran88) reported 13 minutes ago from Kitchener, Ontario

  @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

• Carol (@Carol18358107) reported 14 minutes ago from Kitchener, Ontario

  @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

• Mariana Ostache (@MarianaOstache) reported 32 minutes ago from Kitchener, Ontario

  Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

• gordon caswell (@gordoncaswell) reported 35 minutes ago from Kitchener, Ontario

  @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

• dantran 🇨🇦 (@dantran88) reported 55 minutes ago from Kitchener, Ontario

  @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Justin Bieber Fan (@bizzlestin1994) reported 4 minutes ago

  @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

• Spardington (@spard__) reported 4 minutes ago

  @FreedomMobile It’s brutal when you have a 50g plan really slow LTE than downgraded to 4g than 3G in Mississauga and even worst in Oakville. I’ve used less than 1g of data in the past 2 months on this account and y’all want $150. Cracked!! Never again, will be looking around.

• karl cruz (@karlcru55786304) reported 5 minutes ago

  @FreedomMobile I’m been with freedom since the start of this company but once roger finalize take over I’m gone had bad experience with Roger service overcharged

• Satvinder Singh (@Satvind70085516) reported 5 minutes ago

  So unprofessional behavior @FreedomMobile @freedomsupport. My complaint for WIFI-calling is unresolved from past 2 weeks and no hope for resolution from your customer support. Have been chasing from so long but no one ever calls back with resolution. Always misguiding clients.

• 𝐌𝐚𝐧𝐚𝐯 𝐌𝐞𝐡𝐭𝐚 (@imanavmehta) reported 5 minutes ago

  @freedomsupport 3 times escalation. No solution. You have more questions than we do and I just had a one hour chat which was futile. Dont want to send you a message anymore

• Canada (@voiceofacanuck) reported 6 minutes ago

  Me: *pays @FreedomMobile bill* <error> Me: *Checks bank...money sent. Messages Freedom* Freedom: We got the payment, but we didn't get it. You'll get it back in 5 days. Do you want to make another payment? Me: What? Freedom: Do you have another card? Me: This smells really bad.

• Monse 💛💛 (@repkarla13) reported 10 minutes ago

  @TheJUNOAwards @FreedomMobile Bad Reputation I’m voting for #JFCShawnMendes for #JUNOFanChoice Presented by @TD_Canada!

• Proud JB Stan (@ProudJBStan) reported 14 minutes ago

  @bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber

• Avtar (@avtar_badesha) reported 17 minutes ago

  @FreedomMobile No Network in Surrey Newton Area ???

• 𝓒𝓱𝓪𝓶𝓹𝓪𝓰𝓷𝓮 𝓟𝓪𝓹𝓲 (@RockstarSwiftie) reported 17 minutes ago

  @FreedomMobile How about your focus on signals instead? I live in Kitchener and I barely get 1 bar. It sucks. Most of my calls don’t even go through without failing