Freedom Mobile

Freedom Mobile Outage Report in Waterloo, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Waterloo, Ontario 03/04/2026 18:00

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Kitchener and Shep's Subdivision.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Phone
CanadaKitchener Internet
CanadaCambridge Internet
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • gordoncaswell gordon caswell (@gordoncaswell) reported from Kitchener, Ontario

    @FreedomMobile let down again. Dropped calls, calls not getting through, data down to 4G. I've had enough.

  • R0J0MI123 RJM123 (@R0J0MI123) reported from Shep's Subdivision, Ontario

    @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello I’m getting so many spam phone calls after switching service providers from entities that claim to be “Service Canada” - is there something that freedom mobile can do about this? AT&T has done something.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @FreedomMobile hello - I plan on switching providers :-( Upon switching, will my account get charged further? Or will my account stop the day I switch service providers

  • MarianaOstache Mariana Ostache (@MarianaOstache) reported from Kitchener, Ontario

    Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile

  • Carol18358107 Carol (@Carol18358107) reported from Kitchener, Ontario

    @freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ride_rd Cathy Richards (@ride_rd) reported

    I switched to @FreedomMobile in December (from Bell Mobility) and the rate of spam calls is higher and @freedomsupport says it’s not their responsibility. Well, they’re right. It’s my fault for giving Shaw a chance to be my service provider. @simplycomputing can I break contract?

  • synth4ever synth4ever (@synth4ever) reported

    @freedomsupport @allanthegolfer Same issue here on the west coast. Sent you a DM. Unable to send outbound text msgs since 1:12pm PST, but can receive them. Already called in and have a ticket #. Pls have network tech investigate if there's a SMS outbound network issue ASAP.

  • maamekyei Marcie (@maamekyei) reported

    @freedomsupport I made the required payment on Friday for my freedom service but Freedom canceled my services from Friday and overcharged me and my phone is still out of service and nobody from Freedom has been able to help me get my service back! It’s been 4 frustrating days!

  • WestCoastRidrz Lýł3 (@WestCoastRidrz) reported

    @freedomsupport outage in parts of #Abbotsford, nothing to report @freedomsupport? Apparently there's a fibre cut...

  • sukritikhosla Sukriti (@sukritikhosla) reported

    @FreedomMobile @Brightstar [1/2]Been a freedom/brightstar customer for years. Was trying to create repair request and did not submit but website bug created request on its own. And the request was not as per my requirements. Upon calling [continued]

  • IshitaDesai8 Ishita Desai (@IshitaDesai8) reported

    @freedomsupport Hope you make my Friday better. I am unable to upgrade device neither online (because your order processing system sucks) nor at the store (because stores don’t have the stock). Upon placing an order online, thanks for charging my credit card without issuing the device. Pathetic!

  • polarcalorie polarcalorie (@polarcalorie) reported

    @notontvotoole Everyone hates bell. Worst customer service and nobody trusts their billing. Thank goodness for @TekSavvyBuzz and @FreedomMobile

  • sukritikhosla Sukriti (@sukritikhosla) reported

    @FreedomMobile @Brightstar [2/2] customer service I was told the request is expired and can not be recreated (which I never submitted), the rep hung up on me without resolution. Terrible experience and my insurance money is not returning any repairs.

  • Tazco Danox🇨🇦 (@Tazco) reported

    @freedomsupport Damn, so the s21 ultra 128gb was a higher interest then the 256gb or 512gb? Well I guess I will be sending it back and going to samsung then.

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @freedomsupport Interesting how other Shaw products have Face ID integration. Bad move.