Rogers outages and service status in Grafton, Ontario

Problems in the last 24 hours in Grafton, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Grafton, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports Near Grafton, Ontario

Latest outage, problems and issue reports in Grafton and nearby locations:

• 
  smccaughey (@smccaughey) reported 17 minutes ago from Cobourg, Ontario

  @RogersHelps @Rogers "Interruption" makes it sound like it's a minor issue. This is not minor. And you should be providing updates every hour at least. And an honest ETA for restored service.

• 
  Elizabeth L Jenkins (@ElizabthJenkins) reported 20 minutes ago from Alnwick/Haldimand, Ontario

  @RogersHelps So yesterday I do an order for wireless home internet in your Chat. I get a conf# and promise of email w/i hour with appt time. No email. I call today & order was CANCELLED bc they phoned an old defunct # not the # I pay you for each month!? So they just cancel? WTF

• 
  Elizabeth L Jenkins (@ElizabthJenkins) reported 21 minutes ago from Alnwick/Haldimand, Ontario

  @eagles5o7 @Rogers Same here! I've just had totally inept service!

• 
  smccaughey (@smccaughey) reported 29 minutes ago from Cobourg, Ontario

  @AboutRogers @Rogers Use of the term "intermittent" is not a good description of the service I had today. I had NO service ALL DAY.

• 
  Camille Chambers (@camille31712987) reported 49 minutes ago from Cobourg, Ontario

  @RogersHelps I'm always reaching out! And Rogers is not doing anything to fix the problem. @RogersHelps keep sending me around and around like am a fool! I'm tired of this now. Please remove the $549 off my account because I sent back your smart home Monitor already!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian (@Briancobalt) reported 28 seconds ago

  I needed help switching to a new phone, the esim isn't moving. I read all self help stuff but the new and old phones just won't communicate. I tried twice with online chat, getting in the queue just to have my chat ended as soon as it was my turn. @RogersHelps

• 
  Jimmy Korderas (@jimmykorderas) reported 1 minute ago

  Was on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.

• 
  LifestyleDigs (@TheLifestyleDig) reported 2 minutes ago

  Tried to do an online purchase with my @Rogers Mastercard and they sent me a text security code to complete the sale. Waited and waited. It never came. Used a different form of payment. Nearly 2 hours later Rogers finally texts me the code LOL! Talk about timely - NOT!

• 
  RogerThat™ (@RogerMi1954) reported 6 minutes ago

  @JayGenXer @BrendaShawPEng @Rogers Roger's customer service really sucks !!! 🤬

• 
  Proud 🇨🇦 w Unacceptable Views offending the woke (@DJennings2012) reported 8 minutes ago

  @PabloEsHOEbar @RogersHelps @Rogers Bypass rogers going forward. File a ccts complaint requesting compensation

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 8 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  David (@DKathary_) reported 9 minutes ago

  Is @rogers internet down? @rogershelps

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 14 minutes ago

  WOW @Rogers 1.5 hours on HOLD and I haven't EVEN SPOKEN TO A PERSON! PATHETIC SERVICE !!!

• 
  Bun (@dogsaremyjam) reported 16 minutes ago

  Hey @Rogers I’ve been on hold with CS for 45 mins, after waiting on hold 30 mins to finally get through to someone and have them hang up on me (by accident) and not call me back. Can someone help me?! I have next to no service/reception constantly and don’t know what to do

• 
  Adam (@Adam_LPARMY) reported 17 minutes ago

  @JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all