Rogers outages and service status in Grasmere, British Columbia

Problems in the last 24 hours in Grasmere, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Grasmere, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren Gudmundson (@BrianOakely) reported 3 minutes ago

  @PabloEsHOEbar @RogersHelps @Rogers They came out about three years ago, climbed to pole, said, "yep, that needs to be replaced". of course, they never did. More than 20 drops a day and slower than dial-up at times. When I was finally able to cancel on August 3rd, the same day they sent me a Revenge Bill of $250

• 
  LifestyleDigs (@TheLifestyleDig) reported 4 minutes ago

  Just got annoyed by 2 @Rogers ******** who came to the door and put one of the dogs I'm housesitting into a frenzy. Like I give a **** that Rogers is doing work in the area. You couldn't have just quietly left a flyer for the homeowners to read when they return?

• 
  We the north (@Goodfellas_TO) reported 4 minutes ago

  @Rogers customer service is a joke. Their agents have zero clue how to handle calls anymore. They hang up, transfer your call to another agent without any warning. It’s honestly embarrassing.

• 
  Jimmy Korderas (@jimmykorderas) reported 6 minutes ago

  Was on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.

• 
  Yogen Paudel (@StheetPragya) reported 7 minutes ago

  @RogersHelps trying to connect with your virtual asistant; anna. Its a very bad AI. I just want address change, it is costing me over a day.

• 
  Terry Murphy (@tyjac2) reported 7 minutes ago

  @RogersHelps what is going on with the Internet today in Erin mills Mississauga third time it’s gone down today ?? It seems this service is down more than it works

• 
  Dman (@mcmanus17) reported 7 minutes ago

  @RogersHelps can you please get your equipment fixed. Having lengthy outages every few days is not acceptable. Keep being told “there’s on outage in your area” without any clarity as to what is happening.

• 
  Kanuk1 (@Kanuk110) reported 9 minutes ago

  You have the worst customer service on the planet. Just bought MSLE and can't answer a phone..over an hour on hold and the ****** guys and gals at the top are raking it in..may the lord bless you with something incurable @Rogers

• 
  joe faddoul (@joefaddoul7) reported 13 minutes ago

  @Rogers @DirkSwagger I would love to get some support also. How does one actually achieve this with your company?

• 
  BNKB (@banknotekb) reported 16 minutes ago

  @RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?