Rogers Outage Report in London, Ontario

Hey @RogersHelps I just want you to know what a rockstar you have in your customer service reps, Esther especially but Cheyenne was also very helpful. If your customer service is always that good then you’ve got a customer for life.

@D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

@RogersHelps @edjackman It still does not negate the fact that you will no longer offer your cable services as per my contract. You simply cannot force someone to upgrade because the company has decided they only want to offer digital services. What kind of customer service is that... ?

@RogersHelps You misunderstand, I don’t need help with Rome like home, I was just replying to your post about the canada/USA plan, saying roam like home is supposed to do that already

@ShashersLife @Rogers Oof. Idii ok t know how tkk ok test outs but I suspect it’s similar. I wish they would do more to support people right now.

@RogersHelps I've sent the DM already, but surely your company knows if there's an outage in the area. So far it seems as if GTA is affected as well after doing some research. It'd be nice if you could answer directly and honestly to there being an outage, and when it can be fixed.

@RogersHelps here I am again waiting on help for service, from on person to another... I paying 90$ a month for basic tv is ridiculously expensive. What a price increase! And you treat customers like this?

Yesterday,after 25 yrs of being likely their last, loyal customer,we finally switched my moms' archaic satellite services (#Fibe isn't available in her area) from @Bell to @Rogers #Ignite🔥& couldn't be happier!Better picture, faster & reliable Wifi,& $160 cheaper!#maketheswitch

So our internet went down here in #OldSouth #ldnont for 4 hours. I just lost the majority of the ‘work day’ due to @RogersHelps. It’s not the end of the world... I’ll work into the evening to make up the time. But I’m SERIOUSlY feeling the stress. #LearnAtHome

@RogersHelps Why does your internet and now cable service stop working regularly. #pleasefixyourservice #overchargingfees #inadequateservice #bellthisisyouropportunity

@academyb612 @ThomasRVPE @LndOntRetweets @Rogers @TekSavvyBuzz @FidoSolutions even went out of there way to add a 24 month discount to my home internet plan when they failed to changed it when they said they would. Just truly amazing customer service in my opinion.

@RogersHelps Yes, I’ve tried that, to no avail. I’ve also tried restarting the network, also with no success

@fordnation, should I go out to find wifi for my kids to do school and for my work. You want us to stay home then get on @Rogers and @Bell ass! @fordnation and rural internet providers need to find a solution NOW! At least create a subside for us!

@RogersHelps Unfortunately yes you are. Forced from cable service to digital (Ignite)

@AntiBlackRacis1 @Sflecce @Apple @Rogers @RogersBiz Lol......it doesn't help those in rural areas that have capped data!

@RogersHelps @YakmanHuntTV Can you at least give e an explanation to your #rockethub customers as to why you cannot allow uncapped data. Perhaps you wont be as bombarded with complaints if you advise that it would cripple the cellular network!

@RogersHelps I am getting frustrated with my internet problem since I’ve moved in now 2 weeks. It’s been lagging a lot . Even my iPhone has been even off my wifi . I call in and someone comes out says to upgrade ! I’m paying for a service that doesn’t work properly

@morrisseyhouse @Rogers Mine is working. Slow but working

When you reach out to @RogersHelps and it seems the customer service rep helping you left for break without actually helping you 😤

@RogersHelps My only issue was the link didn’t take me to an active list of outages, just a pinned forum post.

@Rogers @RogersHelps @Fidomobile WTF? Just because I’m not calling to complain does not mean I’m not pissed off, because I am. This outage has gone on too long. Every customer deserves compensation.

Downtown Toronto - used TXT earlier today, now NO SERVICE, eta on restoration would be nice, as well as local roaming @Rogers

@charityjkeller @RogersHelps No cell service in North York,ON when will this be fixed!!!

@RogersHelps My phone service is down, but I'm really just here for the comments.

WHAT IN THE COMPLETE ****!!! IM A BUSINESS!! @Rogers is completely messing with my $$$$!!!!! 🤬🤯

@UnderHisEye6 @RogersHelps Create a telegram account. It's free and you use your phone number to sign in.

@RogersHelps @charityjkeller @joshjimenez_ Honestly this should never happen with how much you charge Canadians...

Can we get our s**t together @Rogers ? How does a multi billion dollar company struggle to get their Network back online? I pay $85 a month to use unlimited data, not be offline and not be able to use your network. Common. Pathetic. #rogersoutage #rogersdown

@RogersHelps Any idea when the Rogers service will be back

@Rogers @RogersHelps We should Class action lawsuit for the emotional and psychological damage Rogers caused people across the nation.