Rogers Outage Report in London, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in London come from postal codes N6C, N6K, N6G, N6J, N5V, N5Y, N5W and N6H.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in London, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Rogers
Rogers is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (54%)
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Wi-fi (15%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (5%)
Live Outage Map Near London, Ontario
The most recent Rogers outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Phone | |
| London |
Wi-fi | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near London, Ontario
Latest outage, problems and issue reports in London and nearby locations:
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Andy Pelipiak🇨🇦
(@apelipiak) reported
from
London, Ontario
@RogersHelps You misunderstand, I don’t need help with Rome like home, I was just replying to your post about the canada/USA plan, saying roam like home is supposed to do that already
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Frank
(@FGluns) reported
from
London, Ontario
@D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast
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Andy Pelipiak🇨🇦
(@apelipiak) reported
from
London, Ontario
Just got an email from @RogersHelps apologizing for issues with my tv service this afternoon. I wasn’t home, so I wasn’t aware there were issues, but I appreciate the apology nonetheless Rogers
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Somialovestheleafs
(@SomiaGrooves) reported
from
London, Ontario
@Rogers @RogersHelps hello, my elderly mother has been having problems with her home phone- you've sent people out to fix numerous times but it still doesn't work. She was sick, & couldn't call 911- THIS IS UNACCEPTABLE. Please tell me how we can rectify this issue
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Zach Engel
(@Zach_Engel) reported
from
London, Ontario
@academyb612 @ThomasRVPE @LndOntRetweets @Rogers @TekSavvyBuzz @FidoSolutions even went out of there way to add a 24 month discount to my home internet plan when they failed to changed it when they said they would. Just truly amazing customer service in my opinion.
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John Stevenson ChPC
(@JohnSte82999632) reported
from
London, Ontario
@Rogers customer service SUCKS. My mobile phone has been out for 3 hours now and can’t call LD. Are they reachable. NOOOO
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Somialovestheleafs
(@SomiaGrooves) reported
from
London, Ontario
@RogersHelps I filled out & sent the form back. Her phone and internet went down again last night. Someone needs to fix this & compensate her. She needs to be able to call 911 & have a reliable phone connection . 2 years this has been happening
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Courtney in Canada
(@CourtinCanada) reported
from
London, Ontario
When you reach out to @RogersHelps and it seems the customer service rep helping you left for break without actually helping you 😤
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Somialovestheleafs
(@SomiaGrooves) reported
from
London, Ontario
@RogersHelps This is ridiculous it over 6 hours of texting with some guy yesterday, only to be asked what's the phone number again you're calling about in the same stupid conversation with you guys. If something happens again to my elderly mother & she can't call 911 again....I need to speak
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stephb79
(@Taurus4u79) reported
from
London, Ontario
@RogersHelps I am getting frustrated with my internet problem since I’ve moved in now 2 weeks. It’s been lagging a lot . Even my iPhone has been even off my wifi . I call in and someone comes out says to upgrade ! I’m paying for a service that doesn’t work properly
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Somialovestheleafs
(@SomiaGrooves) reported
from
London, Ontario
@LeezerShort @RogersHelps Thanks. Her service has been on & off for 2 years but after she couldn't call 911, I've had it. If they can't fix it, they need to just tell us so I can switch her to @Bell , which we may do anyways
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Marc Waston
(@MarcWatson8) reported
from
London, Ontario
@Rogers so now after the Technician leaves we have no internet and no cable. Technician never told us we would be out of internet for 24-48 as the system will "reset itself". Called technical support and they haven't done anything for us. We need the internet for work.
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Phillip denHollander
(@PhillipdH) reported
from
London, Ontario
@RogersHelps @meow173 Nice copy/paste response, but you don’t have the best deals out there. That’s exactly what was said to me when I switched from @virginmobilecan to Rogers, now I’m paying twice as much as I did with Virgin. Counting down the days until I can switch back.
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Marc Waston
(@MarcWatson8) reported
from
London, Ontario
@RogersHelps Well we've had issues with our cable since last Tuesday on and off and finally lost it completely on Thursday. This comes just 4 days after getting upgraded to Rogers Ignite. Very disappointed with the outcome of "upgrading".
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Cait Davidson
(@cedavidson) reported
from
Middlesex Centre, Ontario
Hey @RogersHelps I just want you to know what a rockstar you have in your customer service reps, Esther especially but Cheyenne was also very helpful. If your customer service is always that good then you’ve got a customer for life.
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Marc Waston
(@MarcWatson8) reported
from
London, Ontario
@Rogers we want this fixed now. Ridiculous having no cable since Tuesday and now not having internet and no cable. Complete bullshit. Worst Customer Service ever
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Mike Albert
(@MikeAlb34651296) reported
from
London, Ontario
@RogersHelps Why does your internet and now cable service stop working regularly. #pleasefixyourservice #overchargingfees #inadequateservice #bellthisisyouropportunity
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Amanda den Hollander
(@Amandaxxoo) reported
from
London, Ontario
Switched phone carriers from Virgin to Rogers. So impressed already with the level of customer service I received from their tech support. @RogersHelps
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Indian Hills Golf
(@ihgolf) reported
from
London, Ontario
@RogersHelps I can’t locate my technician. I had a 10 AM to noon window for installation of a brand new service’s. At 9:49 I received a text message saying he was on his way. Unless he’s coming from Toronto he should’ve been here by now. So 30 minutes ago I logged into the chat w
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Marc Waston
(@MarcWatson8) reported
from
London, Ontario
@RogersHelps We are on the cancellation list already, however the fact that a long time customer has to sit without cable for over 4-5 days is absurd.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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GastonL
(@gastonl) reported
@RogersHelps I really wonder where you find some of the customer support representatives, I am an Ignite internet customer, there is no direct way to contact them without dealing with "legacy" first, some of them are not trained properly or are poor choices.
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David Le Gallez
(@david_le_gallez) reported
@RogersHelps When is your infrastructure going to stabilize in the K1T2R9 area? It has been unstable since Thursday, with a broad outage across all of eastern and southern Ontario. Today it is back up, but still unstable. In addition: What caused that huge outage?
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Rotti
(@PrincessRotti) reported
@RogersHelps Is there (ANOTHER) internet outage in Ottawa/Nepean?
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desmond
(@desmond_1) reported
@RogersHelps is there still an outage for internet service? I keep going over data to get things done because internet always seems to be down
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hi
(@crackass74) reported
@RogersHelps I cancelled my whole service. I can’t believe the customer service you provide.
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DurrHurrDurr
(@DurrHurrDurr) reported
Alright, so, let's get a @RogersHelps summary Its been 8 days. I had a tech at my house, then over the next week watched two tickets get resolved without actually fixing anything. It took me diagnosing the issue myself to (hopefully) get them on the right track. After a week.
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DurrHurrDurr
(@DurrHurrDurr) reported
Day 8 update: @RogersHelps tech just left. He was very helpful but not useful. Walked him through the entire issue, showed demonstrations, etc. I have a new ticket. My God. I just want to die at this point.
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Marli Ramsey
(@pipesup) reported
@Rogers Four days in a row losing internet connection. So frustrating! Yesterday a technician was sent out and he said there was noise on the line. He called it in and said it would be fixed right away as the entire block was affected. And yet…I am having the same problem now.
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DurrHurrDurr
(@DurrHurrDurr) reported
@TRandolfski @RogersHelps The porn sucks but the cartoons are pretty good. Donkey Kong Country is back on the air.
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Jamie Cashin
(@va3jme) reported
@RogersHelps So my spouses data was not working and a Rogers tech walked him through resetting his network connections. That fixed the connection to the Rogers network, but what the technician DIDN'T tell my spouse was that the reset ALSO reset all his WiFi passwords