Rogers Outage in London, Ontario

@Rogers customer service SUCKS. My mobile phone has been out for 3 hours now and can’t call LD. Are they reachable. NOOOO

Just got an email from @RogersHelps apologizing for issues with my tv service this afternoon. I wasn’t home, so I wasn’t aware there were issues, but I appreciate the apology nonetheless Rogers

@RogersHelps @meow173 Nice copy/paste response, but you don’t have the best deals out there. That’s exactly what was said to me when I switched from @virginmobilecan to Rogers, now I’m paying twice as much as I did with Virgin. Counting down the days until I can switch back.

@Rogers we want this fixed now. Ridiculous having no cable since Tuesday and now not having internet and no cable. Complete bullshit. Worst Customer Service ever

@Rogers so now after the Technician leaves we have no internet and no cable. Technician never told us we would be out of internet for 24-48 as the system will "reset itself". Called technical support and they haven't done anything for us. We need the internet for work.

@RogersHelps We are on the cancellation list already, however the fact that a long time customer has to sit without cable for over 4-5 days is absurd.

@RogersHelps Well we've had issues with our cable since last Tuesday on and off and finally lost it completely on Thursday. This comes just 4 days after getting upgraded to Rogers Ignite. Very disappointed with the outcome of "upgrading".

@LeezerShort @RogersHelps Thanks. Her service has been on & off for 2 years but after she couldn't call 911, I've had it. If they can't fix it, they need to just tell us so I can switch her to @Bell , which we may do anyways

@RogersHelps I filled out & sent the form back. Her phone and internet went down again last night. Someone needs to fix this & compensate her. She needs to be able to call 911 & have a reliable phone connection . 2 years this has been happening

@RogersHelps This is ridiculous it over 6 hours of texting with some guy yesterday, only to be asked what's the phone number again you're calling about in the same stupid conversation with you guys. If something happens again to my elderly mother & she can't call 911 again....I need to speak

@Rogers @RogersHelps hello, my elderly mother has been having problems with her home phone- you've sent people out to fix numerous times but it still doesn't work. She was sick, & couldn't call 911- THIS IS UNACCEPTABLE. Please tell me how we can rectify this issue

Switched phone carriers from Virgin to Rogers. So impressed already with the level of customer service I received from their tech support. @RogersHelps

@RogersHelps I can’t locate my technician. I had a 10 AM to noon window for installation of a brand new service’s. At 9:49 I received a text message saying he was on his way. Unless he’s coming from Toronto he should’ve been here by now. So 30 minutes ago I logged into the chat w

@beautBC @cbcsports @Sportsnet @Rogers Try not to take this twitter shit so seriously. Stop arguing with each other.

So disappointed to learn that @Bell and @Rogers decided to increase the fee for Remind users support, forcing Remind to end services for Bell and Rogers customers. That app has a tremendous impact in my classroom. Please @Bell, support education. #RemindForCanada #ReverseTheFee

PLN: Does anyone know of an alternative to Remind that will allow texts messages. American friends, 2 major telcom companies in Canada will be shutting down this service soon. Very disappointing decision by @Rogers and @Bell. Dealing with the fallout. #edtech cc @Mich_Rees TY!

@MikePMoffatt We cancelled and went with @TekSavvyBuzz years ago. Never been happier. Had weird hard to replicate problems with @Rogers that never got resolved. Sucks. Now @Ooma @hulu @PrimeVideo for way way less $$.

Hey @RogersHelps your shit broke again. This seems to happen once a month lately. Super awesome. Anyplace tv is a joke.

@KenMoser_84 @RogersHelps Everyone knows when you call them you have to commit a half day of your life (minimum). Too bad they don’t pay hourly for the time you wait. 🤣🤣

@RogersHelps As I stated in my tweet, I didn’t want to reboot the box because I am recording something. I know it will fix it though. No other channels are black. I’m no longer at home though

Another week done and still no TV service from @startca. Don't make me go to @rogers!

@armedwithjello @OWRandom1 @RogersHelps At least Rogers is being quiet , Bell out right lied to me ,several times. Sadly my house is basically shut down everything is online , tv, phones, tablets. Glad I kept all my DVDs .

@Rogers very disappointed in Rogers customer service. Constant intermittent or non existent internet, over past 6 months called them 4 times with issues. Offered rebate of $10.86, then$25, then $50. The impact on our lives costs way more than this, got to love loyalty, not.

@Rogers 27 continuous years as customer, please contact me.

@malikrafeh1 @TELUSsupport Switched to @Rogers. I asked around and was told @RogersHelps service reps will respect you and try to find a solution. @TELUS reps just msged again saying tell us the problem! Don't even have the decency to read previous messages to identity problem before msging a customer!

@mnmfan76 @Rogers Bell sucks too.

When you contact @RogersHelps support and a voice comes on saying they’re having technical difficulties... #rogerssucks

@RogersHelps Hydro was restored hours ago and after many years with you I can honestly say I am noticing a definite gap in what I think service should be to where it currently is. I guess my quickest resolve is back to a storefront (telephone service is not adequately staffed it seems) meh.

@RogersHelps @Rogers making it super easy to cancel services after trying to deal with your team on the phone

Can anyone recommend a better company than @Rogers in London? We continuously do not have any service in my area. Getting to be a pain in the ass. @RogersHelps

Thank you Moeen at @Rogers for amazing customer service. He saved us money and made me feel like a valued customer. #rogers #CustomerService

Hey @Rogers why don’t you have support for Apple Watch with cellular? Time for a new carrier?

@RogersHelps I have tried to call your billing department 5 times!! Every time I get someone on the line they hang up... my bill is almost $600!!! Something is wrong with this!!!

Back from Pelee Island, a @Rogers wasteland of cellular service. No, I'm not in the states AT&T, still in Canada. No need to roam like home Rogers.

@shonna_74 @RogersHelps So far, there isn't one. This has been an intermittent 2+ year issue. They cleared some stuff on their end which usually fixes things for a bit at least.

@RogersHelps Then fix your shitty ass WiFi and I wouldn't have to. I don't need your advice.

@RogersHelps wow 40 min in to Handmaids Tale and my pvr started to reboot. Too bad nobody thinks to schedule these updates for the middle of the night. Now when I go to watch it on demand I can't fast forward the first 40 min because you don't allow that #nocommonsense

@RogersHelps Sigh still waiting for @Rogers to address issue. @RogersHelps Doubt you'd be able to help other than provide pre-scripted responses. To reiterate @Rogers should be doing quality service systems testing regularly & when u see an outage address it instead of waiting for a complaint

@RogersHelps I was on the phone with one of your reps for over 30mins & was told he couldn’t help me. Complete run around & waste of time. Not for the 1st time I have the worst experience with your “service” reps. I will find service & help somewhere else. It’s exhausting dealing with y’all

😡 @Rogers @RogersHelps customer service remains the worst by far. Another horrible customer service experience with them just now, makes me even more happy I switched to @Bell

@RogersHelps Already called ur customer service line cuz internet connection cut out repeatedly making DM help, an epic fail. Clearly y'all just respond with scripted responses or you would've picked up on that info. @Rogers knew of area outage. Fix it. Don't need a day 6 of this.

now that i no longer work for @rogers, and am not violating their social media policy,,, lets talk abt how trash of a company they are! these ******* backwards af and most reps are incapable! if ur calling in b prepared to be transferred a minimum of 5 times b4 solving ur problem

@RogersHelps I have a good rule to never report feedback that won’t be constructive. I always appreciate the position of the folks at the call center of store so I do want to give good and useful feedback

@JamesGarrod7 @Rogers Feelsbad.. I was 15 points off too bad we had no rotations 4 games in a row 😃 but looking forward for future tournaments