Rogers outages and service status in Mirabel, Quebec

Problems in the last 24 hours in Mirabel, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Mirabel, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ZaZa A. (@ellekhemist) reported 32 seconds ago

  @Rogers I need to cancel my internet and continue to get the run around. Very shady processes. Please reach out.

• 
  todd sams (@toddsams15) reported 1 minute ago

  @RogersHelps You people are **** heads for leaving your customers without services that we pay for i asked you people to fix a single problem and now we are without tv **** you!!

• 
  @HolyDegenerate (@RandySaretzky) reported 3 minutes ago

  @RogersHelps It’s Easier to telus and change providers than get service.

• 
  Love My 7 Wood (@LoveMy7Wood) reported 4 minutes ago

  If you are considering (or have to due to equipment failure like me) switching from Ignite to Xfinity on @Rogers here are some things to be aware of that they do not tell you before, during or after the transition. First, a new account will be opened, independent of your previous account, and unless you call and close your previous account, you will be double billed. Second, nobody will ask you for your credit card and it won’t be transitioned from your old account so unless you go online and add it, in a month you will be getting nasty notices. Three, if you have streaming services like Crave that you buy through Rogers it will not be transferred to your new account automatically. You must call to get it added. Fourth, expect at least one of the Xfinity boxes not to work properly. I’ve done the transition now at my cottage and home and multiple service visits and equipment replacements may be necessary. Fifth, if you have Rogers/ Yahoo email or Finance accounts they don’t automatically transition and multiple phone calls may be necessary and it may take the knowledge of a supervisor to get them going again. And sixth, Rogers goes out of its way to make speaking to an actual human being virtually impossible and you have to fight with AI and may be lucky and get through to someone in a few minutes or, like me, you can waste hours and hours on hold. And finally, they are going to email you a survey on how they did. Don’t fill it in right away. Wait a few days to make sure things work and work as they should. Good luck!

• 
  Love My 7 Wood (@LoveMy7Wood) reported 8 minutes ago

  @xolburne20339 @RogersHelps Oligopolies have no reason to offer proper service because there are no alternatives.

• 
  Erin Casey 🇨🇦 (@erinislearning) reported 8 minutes ago

  @SaneeshVS16 @RogersHelps Internet has been extremely spotty impacting all devices and TV in Barrie. Cell service for hotspots is not strong either which is usually a sign of a major Rogers issue.

• 
  Cross Fire (@BellaKissBanuta) reported 11 minutes ago

  @RogersHelps I noticed that you keep saying sorry to customers for not honouring your services. It doesn't make any sense because a customer cannot say sorry for not paying your bills, even if the quality of services is poor. Unfortunately, there is no incentive for that.

• 
  Nirmal Nanda (@ImNirmalnanda) reported 12 minutes ago

  @RogersHelps Rogers has moved much of its customer service offshore, so it can be difficult to explain issues and understand the representatives. Is it possible to speak with someone based in Canada?

• 
  Love My 7 Wood (@LoveMy7Wood) reported 18 minutes ago

  @RogersHelps Hours of being on hold and trying to get things resolved finally were by a very knowledgable supervisor but the process leading up to speaking with her were stressful, arduous and took hours of my life from me I will never get back.

• 
  Jason Haugh (@jason_haugh) reported 19 minutes ago

  @ckcho_na @Rogers A deflection bot gets graded on how many callers it keeps off a live rep. Closing your request was never what it optimized for. A long-time business account walking is a QA miss, and nobody on that floor ever got scored against it.