Rogers outages and service status in Mirabel, Quebec

Problems in the last 24 hours in Mirabel, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Mirabel, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lori King (@1loriking) reported 5 minutes ago

  @realtintie4 @Rogers Ya, screwed either way. Likely just gut service keep hi speed wifi & some cable

• 
  Barbergs (@Barbergs) reported 8 minutes ago

  @RogersHelps what the heck is going on at Roger’s call centre. I’ve been calling multiple times per day since July 8 to advise of a move this Friday. I can’t ever get a person and the calls eventually after authenticating tell me to call back at a later date. Stores can’t help?

• 
  Orange Cone (@CanadianPylon) reported 8 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Vivere sine timore (Live Fearlessly) (@Joseph2653) reported 9 minutes ago

  @RogersHelps @Rogers Non responsive all day as I wait for a service technician who really isn’t coming… Perhaps I’m blocked due to the repeated requests for anyone to do anything to help resolve our service issues

• 
  Kevin F (@Kevin1141531) reported 12 minutes ago

  @KimmyG6 @RogersHelps Worked there from 2007 to 2014. So glad I don't work there now. This company is so awful. Use CCTS it forces rogers to act and it lodges an official complaint against them too.

• 
  Kim Melnyk (@MelnykKim) reported 12 minutes ago

  Hey @Rogers service. I’m trying to get support for someone to come deal with a downed wire in the street that belongs to you and the call centre has hung up on me twice when transferring me to the right people and virtual assistants are no help.

• 
  djlennywhelan (@djlennywhelan) reported 18 minutes ago

  @RogersHelps @CanadasLeafs Yeah, he’s a complete idiot who never thought that new batteries might solve his problem. Just pick up the ******* phone and help people with their issues with your ****** equipment…..

• 
  Vivere sine timore (Live Fearlessly) (@Joseph2653) reported 20 minutes ago

  @RogersHelps @k_mclean More of the same “hey customer can you do more of our jobs for us.” Maybe instead ask all your AI tools to only contact customer who OPT in And share that list with other departments- FYI The entire Customer Retention group is a measure of your lack of quality & customer care

• 
  H_Maurya (@MauryaHarkesh) reported 20 minutes ago

  @RogersHelps What if you guys dont have coverage in the area? Is there anyone from Rogers that I can connect with? Its funny how I am still unable to get help from a company this big.

• 
  Buzios (@Buzios16) reported 24 minutes ago

  @LoveMy7Wood @Rogers @RogersHelps We had Rogers cell "service"; the "service" was absolutely useless but even then it was superior to their hopelessly inept "customer service". After 1 year we refused to renew; I told the guy who was trying to convince me reup that I wouldn't take Rogers again if was free,