Rogers outages and service status in Sooke, British Columbia

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Sooke, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

• 
  Sandra Hudson (@slhudson) reported 3 minutes ago from Colwood, British Columbia

  .@RogersHelps - please help

• 
  Sandra Hudson (@slhudson) reported 10 minutes ago from Colwood, British Columbia

  For the 2nd month in a row I am about to waste an hour (at least) of my time contacting @Rogers about billing errors - I’m just about to pull the plug after 21 years as a customer- be warned if they offer you a better deal!

• 
  Brandon Starcevic (@TheDadBrand) reported 36 minutes ago from Colwood, British Columbia

  Remind me to choose "Pick up in store" instead of delivery from @Rogers as they use @FedExCanada . Literally sat at my door all day and they still put "Delayed: customer not reachable"...? Never have I ever received my package on time from FedEx. No DM help from @FedExCanadaHelp

• 
  Brent Smithurst (@brentsmi) reported 59 minutes ago from Colwood, British Columbia

  All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 2 minutes ago

  @RogersHelps The app kept buffering or freezing for most the game. And it wasn't my internet (BW and latency were fine) or the Smart TV I have the app on. All the other streaming apps like Netflix, Prime were perfectly fine. This is a constant problem I have with your Sportsnet app.

• 
  Michael DelPiero (@MikeDelpieroX) reported 8 minutes ago

  @_berg618_ @RogersHelps You've already explained the issue. They know what you need. A representative could simply call you and resolve it in a few minutes, but they won't. Instead they're asking you to spend more hours waiting on hold. Google "AI chatbot" and learn what they do. @Rogers #Rogers

• 
  B R R | Between Reason and Rage (@ReasonAndRage) reported 8 minutes ago

  Have been on hold with @Rogers for over an hour. This is for a business account. Not even an option for a call back, like Telus offers. As with everything else, prices increase, mistakes are rampant, and service gets worse and worse. Really not impressed.

• 
  Cross Fire (@BellaKissBanuta) reported 9 minutes ago

  @RogersHelps I noticed that you keep saying sorry to customers for not honouring your services. It doesn't make any sense because a customer cannot say sorry for not paying your bills, even if the quality of services is poor. Unfortunately, there is no incentive for that.

• 
  s. (@silmapps) reported 9 minutes ago

  @RogersHelps 1/2 You want to help? Here's a few suggestions for you... 1. Representatives that speak fluid English or at least English we can understand! 2. Representatives who read notes before calling clients. 3. Not treating loyal clients who have been paying almost 400 a month for

• 
  Verna Scott... (@VernaSc46519779) reported 9 minutes ago

  We were to have a @Bell tech come to our house today to hook up our wifi. Appointment was made at store level by Sales person on the phone to Appointment desk. Yes, between 8 and 12. Up early...waited..no show. We had to go back to @Bell because @Rogers took 2 months to call us to say did we want someone to come out to assess the problem, with the contract we signed up in march or cancel the order. We kind of had enough. Missing out on the stanley cup games , my only regret.

• 
  Hassaan Siddiq (@Hasaan0060) reported 11 minutes ago

  @Rogers @RogersHelps Our home internet in Port Credit, Mississauga is completely dead — no loading, no surfing on any device. After 40+ min wait, your agent says “it’s working on our end, not our problem.” What kind of customer service is this? Absolutely pathetic support!

• 
  Jonathan Mason (@masonstcc) reported 11 minutes ago

  My @Shawhelp @RogersHelps cable boxes are not working. I don't think the internet is consistent either. Ever since the forced 'upgrade' from Shaw to Rogers hardware. I need a service tech on site to fix this problem. Loyal customer for over 20 years.

• 
  Dave Kwan (@davekwan7) reported 15 minutes ago

  @Rogers Infuriating experience today. Firstly your payment system has issues. Your agent tried to pin this on my side and told me to contact my bank and credit card providers. No issues from that end whatsoever. Tried to contact Rogers once more but chat continuously ends.

• 
  chris (@whiteboywork) reported 19 minutes ago

  @Rogers wtf are yall doing about the internet connection???