Rogers Outage in Winnipeg, Manitoba

@RogersHelps Thank you! I got it fixed. But it took me having to raise concerns and question the options given. Had to speak to a manager and I was right on this process all along. We're setup correctly now. Had I not questioned this, it would have been horrible and senseless for the consumer

Hot damn, I knew this was too easy. Bringing over a phone number and getting a new phone, assigned a temporary phone number....but now being told if I want to transfer this number... I have to return and cancel this phone?!? @RogersHelps Been on the line now for an HOUR

So this is very shocking and surprising of the turnaround time for the new phone I was quoted was 1 to 2 weeks. Shocked it arrived TODAY!!!!! WOW @Rogers and @RogersHelps have REALLY cleaned up there customer service act.

So is @Rogers cell service down again?? Regionally or Nationally??

@RogersHelps I don’t know what is happening on the network but it is taking 4 minutes to send a MMS text from my phone. It’s 2021!!!

@Rogers @RogersHelps I’m really wanting those AirPods Pro. But what’s the deal that I can’t order online? I can’t go into a store right now. And I’m on chat and they can’t help me.

@howllr Call Rogers or get @RogersHelps involved and tell them to give you there fraud email address to report this issue. I do that with Shaw and Apple.

is anyone else having issues with blocking a number and their calls are still managing to come through? @rogers

@Rogers what kind of company makes you wait for a half an hour to speak to a supervisor? Also what kind of sales tactics do you use? I was told u was getting a tablet at no cost to me and then get a 360 dollar charge on my next bill. Clearly its lie to the customer to get a sale

@RogersHelps And no not weird....I’ve had many issues over the course of being a Rogers client with calls being dropped and pixelating

@Rogers @RogersHelps since you reset my network settings this morning I’ve dropped 3 calls!!

Oh @RogersHelps you never cease to disappoint me.

@MattCundill @RogersHelps I broke up with Rogers years ago. Their customer service is terrible.

@Rogers I have spoken presently to 8 people to resolve an issue with @RogersNHLLive app and a failed subscription cancelation!! I have been on the phone for closing in on 2hours!! Holy crap!! #badservice #wasteoftime #thissucks

Hey @RogersHelps I’m currently in a Rogers store and your supervisor at you head office has hung up on me and the store employee a few times now ... we are trying to resolve issues can you help.

@davidakin @mackaytaggart @Rogers Im having no issues with my Rogers phone neither are 6 family members in BC. Such a bizarre tweet

@soilecologyUMan @Bell_MTS @Rogers When communication with employees depends on cell service it's frustrating. We pay much more than other jurisdictions for lesser service. At least it's the weekend now!

@RogersHelps Well just so you know, you are failing at that. You can't empower us if we can't even get a signal. Phone service in rural Manitoba is getting worse. You are providing us with less, and charging more for it.

@RogersHelps Then I suggest you make it better in rural Manitoba. Your coverage is awful. Your map is a lie.

@RogersHelps @RogersHelps @chatrmobile don't tell me to call or email customer service I've already sent in a request , 68 years old & seniors should know what's it like at your companies, don't pick up sticks at me for your 48 hours & zero balance bs

@RogersHelps My service in Bells Corners Ontario has been out since the storm so today is day 6. My friend who is a block away from had her service restored 2 days. She is with Rogers.

@RogersHelps Ok but why do all my neighbours with Bell have service? Sorry to be blunt but this makes no sense to us. The storm affected Rogers but didn’t touch Bell in the same grid? I hope if my use of 5G to compensate will not be charged to my account this month. It’s 5 full days now.

@RogersHelps @elefontpress Day 5 w/o internet in Ottawa ... with only a "thanks for your patience" from Rogers ... no info about the Rogers service outage, no ETA for resuming service ... will be looking at alternatives

@CFRAOttawa It would be very helpful if you could get some answers from @Rogers about internet service.Many people getting frustrated with poor service, if any!

@RogersHelps DM provides no info/ETA for resumption of service. I’m not able to work without internet & now thanks to Ignite don’t have cable, which is also tied to wifi. @bell if I switch internet/cable/cel to Bell, can you let me know how long it would be to get set up in K1V area code?

@RogersHelps I know you can only pass on the info you are given, but it's the quality of that info that is frustrating. As more areas get power restored (Ottawa) internet access is still not available. Is the delay because of lack of power, damage to physical infrastructure ....?

Any chance @Rogers internet will ever be connected in Barrhaven again? I spoke to several people yesterday in my community and we don’t get it. Power is back. No trees down and @Bell is working fine. Tonight will be night 6 for us. Some feedback from @RogersHelps please. ETA?

@RogersHelps complete blackout since last Saturday! The lack of communication seems to be par for the course considering the astronomical prices we pay. The least @RogersHelps could do is update the affected customers with a real response and notfrom a Bot.

It’s not @hydroottawa’s fault because they’re working around the clock. @RogersHelps though has no excuse why their mobile service is choppy / doesn’t work because Bell works. Overall #Ottawa need to take a better look at our bad infrastructure and find solutions! #ONStorm #Ward9

@Rogers why dont you fix my ****** cable outside that I pay $100s every month for. **** your ****** service